OPERATIONS MANAGER

Job responsibilities

Operational Management

To ensure the delivery of all operational priorities as agreed by the Director.

To lead and deliver the operational management of services provided by Time 4 U

To be responsible for the production of an annual service plan for the organisation.

Working with the Quality and Governance Manager to ensure robust governance systems are in place and maintained to maximise the effectiveness of services consistent with national standards and Care Quality Commission guidance.

Promote joint working across all services in Time 4 U and other agencies to maximise the provision of effective services.

To lead in in care package reviews and placements offering insight into risk management, overall review of complex issues presented by clients in particular reducing readmissions to Secondary mental health and Learning disability services

To provide strong individual and professional leadership through change, supporting staff, colleagues, and partners

Enable the meaningful involvement of clients and carers in the development, deliver and monitoring of services.

To foster joint working with all agencies, particularly local authorities, Care Quality Commission and Ofsted to deliver policies and procedures, record keeping and information sharing to support the joint provision of care services.

To, with the Quality and Governance Manager to lead on the development of the organisations Quality Improvement programme.

To support all registered managers to implement early warning signs for relapse prevention of all clients in placement.

Management Resources

To lead review of clients risk in line with changing needs with the support of the business development unit in responding to packages of care that will aid safe management of complex clients.

To deliver priorities of the organisation within agreed resources

To support the Finance department as required to establish and agree income and expenditure budget plans for agreement by the Director

Workforce

To work in tandem with the Head of Human resources to develop initiatives for staff support, training and recognition

To manage and supervise the Registered/senior service managers across the organisation

To develop a cohesive, motivated high performing group of registered managers ensuring the effective leadership of all staff in Time 4 U.

To lead the senior management team in the recruitment, training and management of all staff ensuring the workforce has the skills, expertise and motivation to deliver high quality care services

Recognition of staff and development initiatives for staff recognition

Strategic Development and Partnership Working

Support the organisation in the development of the best quality, working relationships that are possible with the Local Authorities, Care Quality Commission, NHS organisation and other partner organisations.

Support the Director in the development of strategic and service plans to implement and achieve the strategic objectives and visions of the organisation and its partners.

Support the Director in all aspects of collaborative working with stakeholders ensuring the development and maintenance of effective joint working and relationships. As part of this task, participating and representing the organisation as required on all key fora such as the Clinical Governance meeting, finance meetings, client reviews, safeguarding conferences and other strategic meetings.

Performance Monitoring and Management

With, Quality and Governance Manager, ensure the effective working of clinical governance system and processes within the service including the provision of timely, relevant and accurate information to support the organisations requirements e.g. CQC, Infection Control, Health & Safety, Complaints, compliments

To work with the Head of Positive Behaviour Support to develop strategies to manage risk and support staff across the organisation.

To support in the provision and use of accurate, relevant and timely reports to monitor service performance, to identify variances and to agree corrective actions consistent with monitoring requirements

To ensure the prompt and effective investigation of allegations or reports of abuse of any clients in line with local policies, procedures and standards

With , Quality and Governance Manager, to develop and maintain a Risk Register for the organisations consistent with national standards ensuring high risks are notified to the relevant departments

Encourage all staff and personally participate in the evaluation and audit of services. Ensuring the dissemination of identified good practice within the organisation.

To work closely with colleagues and other agencies to monitor and audit service quality standards, and to apply the principles of Best value, continuous improvement and clinical governance to the organsations services

To ensure that information technology is used to its fullest potential to provide management information and to inform future service delivery.

To manage the collection and analysis of statistical and management information within the organisation.

Together with Director and Governance and Quality manager, to develop and implement key performance indicators for registered /senior service managers and services across Time 4 U group.

Other Duties

To undertake such other duties within the scope of the role as maybe determined from time to time by the Director.

With other senior management colleagues, participate as support to on -call managers .

Qualifications

Essential

• Qualified to degree level or equivalent
• Post-Graduate management qualification or equivalent

Experience

Essential

• ExperienceProven experience in delivering major service and organisational change.
• Demonstrable experience of business planning processes in large organisations
• Experience of working successfully at a senior level in a complex multi-disciplinary organisation, contributing to both corporate and departmental goals
• Experience of partnership working with a range of internal and external bodies / statutory and non-statutory agencies
• Detailed knowledge of legislation and the statutory responsibilities of health and social care agencies in the provision of mental health and Learning Disability services.
• Managerial: team LeadershipPossession of High Order leadership skills, able to generate a clear sense of direction for the service and its employees
• Successful at building (selecting, training and developing) effective teams as well as leading them
• Ability to deal effectively and constructively with performance and conduct issues.
• Ability to effectively resolve conflict.
• Results OrientationDemonstrable experience in developing, delivery and performance management of high quality services
• Commits to accomplishing challenging objectives
• Sets objective measurements; develops and monitors systems for organising work and information
• Displays initiative to improve performance
• Determined, outcome driven completer-finisher
• A bias for action with high degree of personal drive and motivation
• Impact and InfluenceCan build professional and personal credibility to win support
• High level of representational skills
• Ability to motivate and empower managers and staff so as to build effective teams and relationships
• Able to act as an ambassador for the organisation
• Ability to influence and negotiate effectively

ADDITIONAL

Essential

• Strategic ThinkingAble to see key or underlying issues in complex situations
• Ability to provide vision and direction to individuals and teams so as to gain ownership and commitment
• Strong analytical skills
• Ability to think laterally, able to interpret data and synthesise complex information from a range of sources
• Able to develop and implement creative and innovative solutions allied with an entrepreneurial disposition to issues
• Interpersonal / Communication SkillsExcellent oral and written communication skills
• Excellent presentation style
• Effective interpersonal skills and ability to communicate with staff and managers at all levels within the organisation, community organisations, clients and carers
• Ability to present complex information to a mixed audience
• Is capable of expressing ideas persuasively face-to-face, within management teams, to public meetings, and for the media
• Expresses ideas clearly and succinctly on paper
• ResilienceMaintains a high level of performance when faced with opposition or hostility from others, or when under conditions of stress
• Has confidence in own ability to deal with challenging circumstances
• Has the ability to handle failures constructively
• Able to take risks and quantify the effects of these risks
• FlexibilityAdapts to and works effectively with a variety of solutions, individuals, or groups
• Innovative and imaginative with a commitment to quality
• Willing to learn from past experience
• ValuesDemonstrable commitment to the provision of high quality, responsive and relevant mental health and learning disability services to children, adults and older people
• Personal commitment to challenge discrimination and promote equality and diversity both within the organisation and externally
• A passion for ensuring meaningful involvement of clients and carers in the planning development and monitoring of services
• Personal integrity
• Personal circumstancesCar driver
• Full clean license
• Work across sites
• Able to carry out on call duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).