Event Welfare Team (Festival Volunteer)

XL Team LTD

The closing date is 28 April 2025

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Job summary

Want to be part of the team?

Are you good with people, friendly outgoing and love going to festivals?

The XL Team Welfare Service might be the opportunity for you to get involved.

We are looking for enthusiastic individuals who could join our experienced welfare team.

Do you have experience of working with children, young people and vulnerable adults.

Training is provided for this role free of charge.

Main duties of the job

Event Welfare Services provides caring, confidential support to anyone who needs it.

We aim to show all service users kindness, respect and empathy.

Event Welfare is an increasingly important addition to many events across the world.

Our welfare Service plays a vital role in making sure all event and festival goers are supported sufficiently and have a safety-net in times of crisis.

About us

XL Team Comprehensive Medical, Health & Safety Solutions Across the U.K.

XL Team, proudly rooted in the North East U.K., delivers a wide range of health, safety, and medical services nationwide. Our expertise includes event medical services with highly trained medics, paramedics, and ambulance support for events of all sizes. We also provide dedicated TV and film medical support, ensuring on-set safety for productions across the U.K.

Our event welfare services offer vital attendee support, including quiet spaces, emotional care, and essential supplies to improve event experiences. In the workplace, our occupational health services help businesses promote employee well-being through tailored health surveillance and risk management solutions.

We are a trusted provider of accredited training courses, including first aid, mental health first aid, and workplace safety, helping individuals and teams stay prepared for emergencies. Additionally, through XL Health, we lead community wellness initiatives and offer life-saving innovations to improve public safety.

With a commitment to professionalism, care, and excellence, XL Team combines local expertise with national reach, offering bespoke services that enhance safety and well-being in any setting. Visit www.xlteam.co.uk to learn more.

Date posted

01 March 2025

Pay scheme

Other

Salary

£1 a year Volunteer role

Contract

Voluntary

Duration

3 years

Working pattern

Part-time, Flexible working

Reference number

E0431-25-0023

Job locations

XL Team HQ

A1 Euro House, Team Valley

Gateshead

Tyne and Wear

NE110RY

Job description

Job responsibilities

We are seeking welfare assistants to work in a fast-paced, busy team supporting the medical team in respect of welfare and safeguarding concerns during events that take place around the U.K. The role requires an ability to work well as part of a team, and in partnership with other teams, including stewards, catering staff, security, police, ambulance staff and the medical team.

We are looking for people who can

take responsibility for safeguarding and welfare or both children and adults.
communicate effectively with parents/carers, children, and other professionals.
understand de-escalation tactics and working with conflict.
advise and support other members of staff on welfare, safeguarding and child protection matters, and liaise with relevant agencies when required.
prioritise children and vulnerable adults needs and provide them with the required support, including when linked to police action.
work with other professionals including Welfare & Safeguarding team members, Stewards, Police, Medics, Ambulance teams, and Control.
demonstrate excellent organisational skills and can be flexible with excellent interpersonal and communication skills, including ICT.
work well as part of a team.

Job description

Job responsibilities

We are looking for people who can

take responsibility for safeguarding and welfare or both children and adults.
communicate effectively with parents/carers, children, and other professionals.
understand de-escalation tactics and working with conflict.
advise and support other members of staff on welfare, safeguarding and child protection matters, and liaise with relevant agencies when required.
prioritise children and vulnerable adults needs and provide them with the required support, including when linked to police action.
work with other professionals including Welfare & Safeguarding team members, Stewards, Police, Medics, Ambulance teams, and Control.
demonstrate excellent organisational skills and can be flexible with excellent interpersonal and communication skills, including ICT.
work well as part of a team.

Person Specification

Experience

Essential

You have to be at least 18 years old
Be flexible to work shifts (some are through the night)
A great big smile and willingness to help. Your part of a caring, supportive team who are there to help

Qualifications

Desirable

UK driving licence

Person Specification

Experience

Essential

You have to be at least 18 years old
Be flexible to work shifts (some are through the night)
A great big smile and willingness to help. Your part of a caring, supportive team who are there to help

Qualifications

Desirable

UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.