Job summary
The Clinical Support Manager plays a central role in ensuring that services are delivered to the highest clinical, legal and operational standards. This role combines clinical expertise, operational oversight and leadership of the HUB and field based teams. It is suited to an experienced mental health clinician who can interpret legislation, respond to complex operational challenges and support staff working in high pressure environments. The role offers the opportunity to influence service quality across a rapidly expanding organisation that is pushing for market leader status in the sector.
Main duties of the job
The Clinical Support Manager is responsible for ensuring that Prometheus delivers safe, lawful and high quality care across secure transport and complex care services. The role combines operational management of the HUB, leadership of frontline teams and expert oversight of Mental Health Act requirements. This post requires strong clinical judgment, the ability to manage real time operational pressures and the confidence to guide staff, liaise with external agencies and uphold Prometheus standards.
About us
Prometheus is a specialist provider of secure transport and complex care services for mental health patients, working with NHS Trusts, Acute Trusts, Local Authorities and independent healthcare organisations. Our focus is on safety, dignity and high quality care, delivered by teams who understand the needs of people experiencing mental health crises and requiring specialist support. As the business continues to grow, we are strengthening our operational leadership to support the delivery of safe, lawful and consistent services
Job description
Job responsibilities
- Taking full responsibility for the HUB, ensuring all operations run efficiently and issues are resolved promptly
- Coordinating service delivery for Secure Transport and Complex Care, including alignment with contractual requirements, authorisation processes and billing accuracy
- Monitoring call quality, supporting performance improvement and providing coaching and feedback to team members
- Ensuring compliance with clinical guidelines, policies, protocols and best practice standards
- Managing shift planning, attendance escalation and task allocation to ensure consistent coverage and safe service delivery
- Using performance data to understand trends and support continuous improvement
- Providing leadership and guidance to staff handling complex calls, escalations or challenging situations
- Collaborating with other team leaders and stakeholders to maintain consistent service delivery and resolve operational issues
- Leading improvements in HUB processes and systems and encouraging team involvement in innovation activity
- Delivering team meetings and training sessions that support skills development and positive team culture
- Exercising expert oversight of the Mental Health Act, Mental Capacity Act and DoLS, ensuring that patients are conveyed and supported lawfully and in line with the Code of Practice
- Liaising with external professionals including Approved Mental Health Professionals to ensure lawful detention and conveyance
- Maintaining accurate records of legal status and supporting patients, relatives and staff in understanding rights, safeguards and processes
- Keeping up to date with legislation, policy and best practice related to mental health law and contributing to training and development in this area
Job description
Job responsibilities
- Taking full responsibility for the HUB, ensuring all operations run efficiently and issues are resolved promptly
- Coordinating service delivery for Secure Transport and Complex Care, including alignment with contractual requirements, authorisation processes and billing accuracy
- Monitoring call quality, supporting performance improvement and providing coaching and feedback to team members
- Ensuring compliance with clinical guidelines, policies, protocols and best practice standards
- Managing shift planning, attendance escalation and task allocation to ensure consistent coverage and safe service delivery
- Using performance data to understand trends and support continuous improvement
- Providing leadership and guidance to staff handling complex calls, escalations or challenging situations
- Collaborating with other team leaders and stakeholders to maintain consistent service delivery and resolve operational issues
- Leading improvements in HUB processes and systems and encouraging team involvement in innovation activity
- Delivering team meetings and training sessions that support skills development and positive team culture
- Exercising expert oversight of the Mental Health Act, Mental Capacity Act and DoLS, ensuring that patients are conveyed and supported lawfully and in line with the Code of Practice
- Liaising with external professionals including Approved Mental Health Professionals to ensure lawful detention and conveyance
- Maintaining accurate records of legal status and supporting patients, relatives and staff in understanding rights, safeguards and processes
- Keeping up to date with legislation, policy and best practice related to mental health law and contributing to training and development in this area
Person Specification
Qualifications
Essential
- Registered Mental Health Nurse with valid NMC registration
- At least two years post registration experience within mental health or a related healthcare setting
- Leadership experience with exposure to clinical practice and quality improvement in acute, community or secure mental health services
- Strong working knowledge of the Mental Health Act 1983 as amended 2007, the Use of Force Act 2018, the Health and Social Care Act 2012 and the Health and Care Act 2022
Desirable
- Competence applying the Mental Health Act in clinical settings and supporting others to do the same
- Experience providing clinical supervision, mentorship and guidance to clinical staff
- Experience managing clinical incidents including safeguarding concerns
- Proficiency in MS Office, particularly Excel and PowerPoint
- Strong analytical and problem solving skills with the ability to prioritise workload and meet performance targets
- Excellent interpersonal skills, able to communicate compassionately and effectively at all organisational levels
- Ability to influence and negotiate in complex or pressured situations
- Desirable experience includes operations management, mental health community work, ambulance or acute sector experience, logistics environments and advanced clinical education
Person Specification
Qualifications
Essential
- Registered Mental Health Nurse with valid NMC registration
- At least two years post registration experience within mental health or a related healthcare setting
- Leadership experience with exposure to clinical practice and quality improvement in acute, community or secure mental health services
- Strong working knowledge of the Mental Health Act 1983 as amended 2007, the Use of Force Act 2018, the Health and Social Care Act 2012 and the Health and Care Act 2022
Desirable
- Competence applying the Mental Health Act in clinical settings and supporting others to do the same
- Experience providing clinical supervision, mentorship and guidance to clinical staff
- Experience managing clinical incidents including safeguarding concerns
- Proficiency in MS Office, particularly Excel and PowerPoint
- Strong analytical and problem solving skills with the ability to prioritise workload and meet performance targets
- Excellent interpersonal skills, able to communicate compassionately and effectively at all organisational levels
- Ability to influence and negotiate in complex or pressured situations
- Desirable experience includes operations management, mental health community work, ambulance or acute sector experience, logistics environments and advanced clinical education
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
