Clinical Support Manager
Prometheus Safe and Secure
This job is now closed
Job summary
UK Applicants only
To ensure high quality care for mental health patients is provided by Prometheus in Mental Health Trusts, Acute Care Trusts, Private Healthcare Providers, Local Authorities and any other settings.
The role must provide leadership and management of all operations in the HUB and coordinate services in the field for frontline staff for Secure Care Transport and Complex Care.
Main duties of the job
1. Operational Management:
Take full responsibility and accountability of the HUB and all operations
Supervise the completion of service contracts to ensure compliance with terms and conditions.
Provide Customer Service through assessing quality of calls, provide constructive feedback to team members to enhance performance and customer service.
Ensure management of HUB policies, procedures, and protocols
2. Leadership
Provide support and guidance to the team by dealing with complex or challenging calls and services.
Coordinate with other team leaders and stakeholders to ensure alignment of goals and strategies fostering a culture of collaboration and teamwork across departments.
Proactively seek out areas for improvement in the HUB processes and systems.
Conduct regular team meetings and training sessions by cultivating a positive and collaborative team culture that promotes learning and growth.
Monitor, review, provide guidance and direction as to the legal status of patients who are subject to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) ensure that they are detained or treated in accordance with the law and the code of practice in all new and ongoing services in Secure Transport and Complex Care
About us
Prometheus is a leading provider of secure transportation solutions specialising in the mental health sector and Complex Care Enhanced Observations for Acute Trusts, Mental Health Services and Local Authorities. Our team ensures that patients are transported safely and with dignity, maintaining the highest standards of care.
Offering a range of services to support NHS Trusts, Local Authorities, and Independent Providers, we have established strong client relationships and have a good pipeline of business which will see the business continue to push for market leader status within this industry.
Date posted
06 September 2024
Pay scheme
Other
Salary
£25 an hour Plus up to 10% bonus
Contract
Permanent
Working pattern
Full-time
Reference number
E0421-24-0314
Job locations
Prometheus Safe & Secure Ltd
Fort Parkway
Birmingham
B24 9FD
Employer details
Employer name
Prometheus Safe and Secure
Address
Prometheus Safe & Secure Ltd
Fort Parkway
Birmingham
B24 9FD
Employer's website
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