Deputy Manager Complex Care and/or Secure Transport

Job description

Job responsibilities

Operational Management:

Operations:

Take full responsibility and accountability of Complex Care and/or Secure Transport services as required by the company.

Ensure all operational tasks are carried out efficiently and effectively during the shift.

Oversee the smooth functioning of all processes and procedures within the HUB.

Address any operational issues promptly and take necessary actions to resolve them.

Be part of the on call rota to be on call as required by the Company

Service Contracts:

Ensure the completion of service contracts compliance with terms and conditions.

Verify that services provided align with the defined scope, duration, and pricing.

Confirm authorisation of services as per contractual agreements to ensure correct billing

Quality Monitoring:

Conduct investigations into operational and clinical issues, incidents, or complaints, gathering relevant data, analysing findings, and preparing comprehensive reports with recommendations for improvement or corrective action.

Compile and analyse operational data, key performance indicators (KPIs), and other relevant metrics to generate insightful reports for presentation to the senior leadership team, enabling informed decision-making and strategic planning.

Utilise monitoring tools to assess the quality and efficiency of service provision.

Provide constructive feedback to team members to enhance performance and patient care.

Offer coaching sessions to develop skills and address areas needing improvement.

Management:

Supervise and support a team of substantive and zero-hour frontline workers, providing direction, guidance, training, and feedback to ensure optimal performance and adherence to company policies and procedures.

Ensure adherence to Complex Care and Secure Transport policies, procedures, and protocols.

Conduct service visits to all new and ongoing services to ensure good practice and quality of care delivery.

Ensure team compliance with clinical guidelines and best practices and conduct audits and remedial actions required.

Address any deviations from established standards and provide guidance for correction.

Ensure shifts are schedule and allocate tasks efficiently to ensure optimal coverage of new and ongoing services.

Monitor attendance and address any issues or gaps promptly.

Generate and analyse performance reports to identify trends and areas for improvement.

Leadership

Support and Guidance:

Offer assistance to team members dealing with complex or challenging services.

Handle escalated issues/concerns and complaints with professionalism and empathy.

Serve as a resource for the team, providing guidance and solutions as needed.

Stakeholders Management:

Maintain open communication with other leaders and managers to ensure alignment of goals and strategies.

Collaborate with stakeholders to streamline service delivery and resolve issues efficiently.

Foster a culture of collaboration and teamwork across departments.

Improvement and Innovation:

Proactively seek out areas for improvement in Complex Care and Secure Transport processes and systems.

Implement innovative solutions to enhance efficiency and effectiveness.

Encourage team members to contribute ideas and participate in improvement initiatives.

Training and Development:

Organise regular team meetings to disseminate information, updates, and feedback.

Provide training sessions to enhance skills and knowledge relevant to the job.

Cultivate a positive and collaborative team culture that promotes learning and growth.

Mental Health Act, Mental Capacity Act and Legal Status Management including DoLS

Monitor, review, provide guidance and direction as to the legal status of patients who are subject to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and ensure that they are detained or treated in accordance with the law and the code of practice in all new and ongoing services in Complex Care Secure and Transport

Provide guidance and information to support to patients, relatives, carers, and staff on the rights and safeguards of the act, such as consent to treatment, appeals, advocacy, and complaints.

Liaise with external agencies and professionals, such as Approved Mental Health Professionals to ensure lawful detention and conveyance.

Maintain accurate and confidential records of the legal status and treatment of patients

Keep up to date with the changes and developments in the legislation, policy, and practice related to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and the Code of Practice.

Participate in training and supervision, and contribute to the development and improvement of the mental health act knowledge and training

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Bsc Nursing or Mental Health Nurse

Desirable

• Previous experience in Mental Health community setting or customer service role
• Evidence of further development such as an Advanced Degree in Mental Health Nursing or another clinical field, Management or leadership qualification.

Skills

Essential

• Advanced proficiency in MS Office suite, particularly MS Excel and PowerPoint, enabling efficient data analysis, reporting, and presentation creation.
• Exceptional listening, negotiation, and presentation abilities, facilitating effective communication and collaboration with stakeholders.
• Outstanding verbal and written communication skills, enabling clear and persuasive articulation of ideas, information, and recommendations.
• Client-cantered approach with a demonstrated capability in establishing and nurturing strong, enduring client relationships, ensuring client satisfaction and loyalty.

Experience

Essential

• Mental Health Nurse with a valid Nursing and Midwifery Council (NMC) registration OR proven experience in operations management and leadership, preferably gained in ambulance services, mental health/acute sector or logistics
• Experience in managing diverse teams and developing strong working relationships with various stakeholders.
• Experience working in a clinical environment.

Communication Skills

Essential

• Effective conveyance of difficult decisions: Skilfully communicating challenging or sensitive decisions to individuals or groups with clarity, empathy, and transparency.
• Empathetic communication: Demonstrating empathy in interactions with others, understanding their perspectives, and responding with sensitivity to their emotions and concerns.
• Clear and concise communication (verbal and written): Articulating ideas, instructions, and information clearly and succinctly in both verbal and written communication, ensuring understanding and minimising misunderstandings.
• Adaptability in presenting information: Tailoring presentations and communication styles to suit different audiences, including the senior leadership team, and adeptly responding to questions and inquiries as needed.
• Accurate information recording: Maintaining meticulous attention to detail and accuracy in recording and documenting information, ensuring data integrity and reliability.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Prometheus Safe and Secure

Address

Prometheus Safe & Secure Ltd

Fort Parkway

Birmingham

B24 9FD

Employer's website

https://www.psecure.co.uk/ (Opens in a new tab)