Job summary
We are recruiting a motivated Junior Customer Care Representative to join our UK Operations Team.
Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.
We are looking for like-minded individuals to join our team today! Rare and exciting opportunity to kick off a career in the medical device industry.
Please note - this is a full-time, on-site position located at our office in Bagshot, Surrey.
Main duties of the job
Responsibilities include but are not limited to:
- Inbound & Outbound Phone calls
- Salesforce ticket management
- Inter-departmental communication
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Customer service enquiries
- Proactive project work to improve service offering
About us
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease.
Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythms vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
Job description
Job responsibilities
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
- Utilize Salesforce tool to track patient and account interactions
- Previous customer service administration experience is highly preferred, specifically in a healthcare setting
- Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
- Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
Work pattern
- 40 hours per week, Monday - Friday: 2 days (8am 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There's flexibility in choosing which days follow each schedule.
- This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.
Job description
Job responsibilities
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
- Utilize Salesforce tool to track patient and account interactions
- Previous customer service administration experience is highly preferred, specifically in a healthcare setting
- Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
- Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
Work pattern
- 40 hours per week, Monday - Friday: 2 days (8am 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There's flexibility in choosing which days follow each schedule.
- This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.
Person Specification
Experience
Essential
- Demonstrated experience in delivering high-quality customer service via telephone and email
Knowledge, skills and abilities
Essential
- Demonstrated experience in delivering high-quality customer service via telephone and email
- Strong verbal and written communication skills
- Strong IT/data entry skills
- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Ability to work in a team environment, supporting the objectives and goals of the organization
- Ability to lone work
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
- Physical requirements include reaching, bending, and sitting, negligible lifting
- Technical Skills Required:
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
Desirable
- Preferable experience in Salesforce but not required
Qualifications
Desirable
- Secondary School and College qualifications preferred
Person Specification
Experience
Essential
- Demonstrated experience in delivering high-quality customer service via telephone and email
Knowledge, skills and abilities
Essential
- Demonstrated experience in delivering high-quality customer service via telephone and email
- Strong verbal and written communication skills
- Strong IT/data entry skills
- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Ability to work in a team environment, supporting the objectives and goals of the organization
- Ability to lone work
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
- Physical requirements include reaching, bending, and sitting, negligible lifting
- Technical Skills Required:
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
Desirable
- Preferable experience in Salesforce but not required
Qualifications
Desirable
- Secondary School and College qualifications preferred
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
