Job summary
We are looking for an experienced Sales Operations & Business Intelligence Manager to deliver operational excellence in the areas of communication, strategy development and execution, and business process innovation.
As an active member of the iRhythm International Senior Leadership Team, you will be the first point of contact for specific activities associated with Business and Sales operations, SFE Strategy and SFDC, CRM and Business Systems.
Main duties of the job
You will develop and execute Sales Operations internal and external strategies and tactical plans that builds profitability and achieve iRhythms growth targets for the International Business and will contribute to the establishment of the vision, strategy and annual goals and objectives of the international team.
About us
iRhythm is a leading digital
healthcare company focused on the way cardiac arrhythmias are clinically
diagnosed by combining our wearable biosensing technology with powerful
cloud-based data analytics and machine- learning capabilities.
Our goal is to
be the leading provider of first-line ambulatory ECG monitoring for patients at
risk for arrhythmias. iRhythms continuous ambulatory monitoring has already
put over 4 million patients and their doctors on a shorter path to what they
both need answers.
iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme(with company match),Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!
Job description
Job responsibilities
Responsibilities:
To develop and execute Sales Operations internal and external strategies and tactical plans that build profitability and achieve iRhythm growth targets for the International Business.
Communication: Act as lead in facilitating engagement through collaborative communication to direct sales and cross functional areas. Foster execution and performance management to key strategies through robust analytics with attention to providing custom, timely, powerful sales informatics.
Strategy Development: Partner with Sales Management and cross functional business partners to support the development and execution of strategies that drive sales results, productivity, and success for the international business. This includes the identification of IT/CRM systems, processes and metrics needed to support sales and operational effectiveness.
Process innovation: Analyze business requirements, operational processes, and data relationships to improve operations. Align sales processes to drive synergies and develop solutions or tools to improve the sales process.
Sales Operations:
- Be the expert and reference for the business intelligence system. Includes the implementation and launch of the system, driving and monitoring adoption, maintenance, and updates
- Collaborate with cross-functional teams, create a process framework, and define business intelligence metrics to be monitored (reports & dashboards based on KPIs and other specific projects to enable data-driven decision-making).
- Ensure data integrity and create intuitive reports to maximize utilization of sales analytics and drive appropriate focus.
- Engage business partners in Marketing, Supply Chain, Finance, and other internal functions to standardize processes and streamline field metrics.
- Facilitates country specific adaptation and implementation of key Sales Force Effectiveness (SFE) Strategy and Systems and projects. Build and maintain relationships with country and regional teams. Strong collaboration and influencing of sales teams across the country. Drives the implementation of Strategy and System initiatives for the field through the development of programs that can be used by Regional and Field management.
- Proactively partners with the Regional Sales Managers and Territory Managers and the international team in driving implementation of the SFE Strategy and System initiatives; is knowledgeable and boldly voices the SFE needs to get them appropriately addressed. Provides input to the development of core SFE strategies, tactics, and specific materials to support local markets.
- Create a process framework and define deliverables to successfully drive and implement initiatives within SFE Strategy and Systems.
- Drives country and regional level initiatives for territory analysis including drive time, coverage, and potential. Coordinates and maintains account segmentation data for all international countries.
- Ensure sales force and territory management optimization for the maximization of business profitability
- In collaboration with key leaders and cross-functional partners, develop metrics to assess effectiveness and execution of business development strategies and programs. Reviews and confirms action plans addressing any issues that arise.
- Provides input in the development of key business plans to drive excellence in customer focus.
- Develops and maintains a set of metrics that track progress against agreed deliverables, and reports quarterly to the Leadership Team
SFDC and CRM
- Serve as techno-functional subject matter expert (SME) for the Salesforce product suite.
- Participate and lead requirements gathering sessions with cross-functional teams to understand business processes, requirements, and key performance indicators.
- Documents business requirements and systems specifications.
- Mapping functional requirements to Salesforce.com features and functionality.
- Perform gap analysis and decompose complex business information into functional process components.
- Understand CRM requirements and Identify product requirements for future enhancements.
- Work with architects and developers to transform new requirements into Salesforce.com design and implementation.
- Participate and support stakeholders through user acceptance test planning and execution.
- Partner with Finance, Operations, and cross functional business partners to support the development and execution of strategies that drive sales results, productivity, and success.
- Analyze business requirements, operational processes, and data relationships to improve Align sales processes to drive synergies and develop solutions or tools to improve the sales process.
- Collaborate with cross-functional partners, create a process framework, and define business intelligence metrics to be monitored (reports & dashboards based on KPIs and other specific projects to enable data-driven decision-making).
- Ensure data integrity and create intuitive reports to maximize utilization of sales analytics and drive appropriate focus.
- Drives the implementation of strategy and system initiatives for the field through the development of programs that can be used by Regional and Field management.
- In collaboration with key leaders and cross-functional partners, develop metrics to assess effectiveness and execution of business development strategies and programs. Reviews and confirms action plans addressing any issues that arise.
- Active member of the iRhythm International Senior Leadership Team. First point of contact for specific activities associated with Business and Sales operations, SFE Strategy and SFDC, CRM and Business Systems. Contributes to the establishment of the vision, strategy and annual goals and objectives of the international team
- Additional responsibilities as assigned.
Work Schedule:
- This is Full-Time (40 hours per week)
- Permanent contract
- Remote working within the UK
Job description
Job responsibilities
Responsibilities:
To develop and execute Sales Operations internal and external strategies and tactical plans that build profitability and achieve iRhythm growth targets for the International Business.
Communication: Act as lead in facilitating engagement through collaborative communication to direct sales and cross functional areas. Foster execution and performance management to key strategies through robust analytics with attention to providing custom, timely, powerful sales informatics.
Strategy Development: Partner with Sales Management and cross functional business partners to support the development and execution of strategies that drive sales results, productivity, and success for the international business. This includes the identification of IT/CRM systems, processes and metrics needed to support sales and operational effectiveness.
Process innovation: Analyze business requirements, operational processes, and data relationships to improve operations. Align sales processes to drive synergies and develop solutions or tools to improve the sales process.
Sales Operations:
- Be the expert and reference for the business intelligence system. Includes the implementation and launch of the system, driving and monitoring adoption, maintenance, and updates
- Collaborate with cross-functional teams, create a process framework, and define business intelligence metrics to be monitored (reports & dashboards based on KPIs and other specific projects to enable data-driven decision-making).
- Ensure data integrity and create intuitive reports to maximize utilization of sales analytics and drive appropriate focus.
- Engage business partners in Marketing, Supply Chain, Finance, and other internal functions to standardize processes and streamline field metrics.
- Facilitates country specific adaptation and implementation of key Sales Force Effectiveness (SFE) Strategy and Systems and projects. Build and maintain relationships with country and regional teams. Strong collaboration and influencing of sales teams across the country. Drives the implementation of Strategy and System initiatives for the field through the development of programs that can be used by Regional and Field management.
- Proactively partners with the Regional Sales Managers and Territory Managers and the international team in driving implementation of the SFE Strategy and System initiatives; is knowledgeable and boldly voices the SFE needs to get them appropriately addressed. Provides input to the development of core SFE strategies, tactics, and specific materials to support local markets.
- Create a process framework and define deliverables to successfully drive and implement initiatives within SFE Strategy and Systems.
- Drives country and regional level initiatives for territory analysis including drive time, coverage, and potential. Coordinates and maintains account segmentation data for all international countries.
- Ensure sales force and territory management optimization for the maximization of business profitability
- In collaboration with key leaders and cross-functional partners, develop metrics to assess effectiveness and execution of business development strategies and programs. Reviews and confirms action plans addressing any issues that arise.
- Provides input in the development of key business plans to drive excellence in customer focus.
- Develops and maintains a set of metrics that track progress against agreed deliverables, and reports quarterly to the Leadership Team
SFDC and CRM
- Serve as techno-functional subject matter expert (SME) for the Salesforce product suite.
- Participate and lead requirements gathering sessions with cross-functional teams to understand business processes, requirements, and key performance indicators.
- Documents business requirements and systems specifications.
- Mapping functional requirements to Salesforce.com features and functionality.
- Perform gap analysis and decompose complex business information into functional process components.
- Understand CRM requirements and Identify product requirements for future enhancements.
- Work with architects and developers to transform new requirements into Salesforce.com design and implementation.
- Participate and support stakeholders through user acceptance test planning and execution.
- Partner with Finance, Operations, and cross functional business partners to support the development and execution of strategies that drive sales results, productivity, and success.
- Analyze business requirements, operational processes, and data relationships to improve Align sales processes to drive synergies and develop solutions or tools to improve the sales process.
- Collaborate with cross-functional partners, create a process framework, and define business intelligence metrics to be monitored (reports & dashboards based on KPIs and other specific projects to enable data-driven decision-making).
- Ensure data integrity and create intuitive reports to maximize utilization of sales analytics and drive appropriate focus.
- Drives the implementation of strategy and system initiatives for the field through the development of programs that can be used by Regional and Field management.
- In collaboration with key leaders and cross-functional partners, develop metrics to assess effectiveness and execution of business development strategies and programs. Reviews and confirms action plans addressing any issues that arise.
- Active member of the iRhythm International Senior Leadership Team. First point of contact for specific activities associated with Business and Sales operations, SFE Strategy and SFDC, CRM and Business Systems. Contributes to the establishment of the vision, strategy and annual goals and objectives of the international team
- Additional responsibilities as assigned.
Work Schedule:
- This is Full-Time (40 hours per week)
- Permanent contract
- Remote working within the UK
Person Specification
Qualifications
Essential
- Bachelors Degree in Business, Statistics or Computer Science Engineering
Experience
Essential
- Extensive experience in the medical device industry or in a similar regulated business environment
- Proven track record in translating business needs into technical solutions
- Sales and/or Service Operations experience
- Must have Salesforce Sales, Marketing and Service Cloud knowledge using Lightning platform.
- Excellent business systems analysis and project management skills, with a focus on a multi-year roadmap.
- Ability to plan, manage and execute projects within budget and on schedule.
- Strong process development and documentation skills.
- Knowledge in GDPR, HIPAA, and other compliance requirements and able to operate in a highly regulated environment.
- Knowledge of relational databases (SQL) and database scripting languages such as PL/SQL.
- Good knowledge of reporting/dash boarding tool - Tableau
- Thorough understanding of integration concepts, methodologies, and technologies.
Desirable
- Experience of implementing and supporting large scale, technically complex solutions on Salesforce and associated ecosystem.
- Good knowledge of reporting/dash boarding tool -Business Object and or PowerBI
Person Specification
Qualifications
Essential
- Bachelors Degree in Business, Statistics or Computer Science Engineering
Experience
Essential
- Extensive experience in the medical device industry or in a similar regulated business environment
- Proven track record in translating business needs into technical solutions
- Sales and/or Service Operations experience
- Must have Salesforce Sales, Marketing and Service Cloud knowledge using Lightning platform.
- Excellent business systems analysis and project management skills, with a focus on a multi-year roadmap.
- Ability to plan, manage and execute projects within budget and on schedule.
- Strong process development and documentation skills.
- Knowledge in GDPR, HIPAA, and other compliance requirements and able to operate in a highly regulated environment.
- Knowledge of relational databases (SQL) and database scripting languages such as PL/SQL.
- Good knowledge of reporting/dash boarding tool - Tableau
- Thorough understanding of integration concepts, methodologies, and technologies.
Desirable
- Experience of implementing and supporting large scale, technically complex solutions on Salesforce and associated ecosystem.
- Good knowledge of reporting/dash boarding tool -Business Object and or PowerBI
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
