Job summary
We are seeking an experienced Clinical Operations Support Representative
to join our UK Clinical Operations team.
Main duties of the job
In this role, you will provide vital operational and administrative assistance to the clinical team.
The position is dynamic and fast-paced, demanding excellent organisational abilities and outstanding communication skills to facilitate effective interactions with all levels of the organisation and external healthcare professionals.
Additional Information:
- The work schedule is full time (40 hours per week), working Monday - Friday from 9am to 5.30pm, including a 30-minute lunch break. Unfortunately, we cannot accommodate part-time or condensed hours
- We are flexible regarding work location and can offer fully remote, hybrid or onsite working at our office based in Bagshot, Surrey
- The team will meet quarterly onsite in Bagshot, Surrey - travel & accommodations costs are eligible for reimbursement
- We will supply all the necessary IT equipment for the role
- Employees must be based within the UK
Candidates must be a UK resident and able to evidence they have the Right to Work in the UK.We are unable to provide UK Visa Sponsorship
About us
iRhythm is
a leading digital healthcare company that creates trusted solutions that
detect, predict, and prevent disease. Combining wearable biosensors and
cloud-based data analytics with powerful proprietary algorithms that distil
data from millions of heartbeats into clinically actionable information.
We focus
on our people and our innovative technologies. We are passionate about
improving and enhancing lives through better data and insights. We are
continually developing a diverse and engaged workforce. We believe in the
richness and quality of a working environment that is informed by people from
all walks of life.
Job description
Job responsibilities
Responsibilities:
- Act as the primary point of contact between the UK Clinical Operations team and external cardiac stakeholders, such as hospitals and healthcare professionals.
- Ensure timely communication of ECG irregularities by alerting physicians and clinical staff as outlined in the physician notification protocol
- Conduct follow-up on accounts to obtain further clinical details, such as pacemaker settings and MDN contact information.
- Utilise clinical case management ticket systems to address, action, respond and update case status
- Adhere to all departmental procedures and monitor all necessary data within iRhythm systems.
- Engage in providing feedback and assist in addressing any concerns or issues related to account notifications.
- Accurately document account information and contact details in Salesforce.com (SFDC) and ZioReports.
- Continuous monitoring of the Clinical Queue within SFDC
- Assigning scans to Cardiac Physiologists, including those designated as high priority.
- Reallocate AVB scans as necessary in accordance with established protocol.
- Collaborating with the Quality Specialist and Clinical Manager to ensure prompt completion of Clinical Tickets, including Amendment Requests, Expedite Requests, and FD scans.
- Monitoring the QA tool for aging scans and notifying the coach, clinical manager, and physiologists accordingly.
- Understand the process associated with no data scans and recuts. Continuing to monitor these and take necessary actions when required.
- Build relationships and effective communication with both internal colleagues, such as cardiac physiologists, and external stakeholders, including hospitals and healthcare professionals.
- Cross-functional support for projects on an as-needed basis.
Job description
Job responsibilities
Responsibilities:
- Act as the primary point of contact between the UK Clinical Operations team and external cardiac stakeholders, such as hospitals and healthcare professionals.
- Ensure timely communication of ECG irregularities by alerting physicians and clinical staff as outlined in the physician notification protocol
- Conduct follow-up on accounts to obtain further clinical details, such as pacemaker settings and MDN contact information.
- Utilise clinical case management ticket systems to address, action, respond and update case status
- Adhere to all departmental procedures and monitor all necessary data within iRhythm systems.
- Engage in providing feedback and assist in addressing any concerns or issues related to account notifications.
- Accurately document account information and contact details in Salesforce.com (SFDC) and ZioReports.
- Continuous monitoring of the Clinical Queue within SFDC
- Assigning scans to Cardiac Physiologists, including those designated as high priority.
- Reallocate AVB scans as necessary in accordance with established protocol.
- Collaborating with the Quality Specialist and Clinical Manager to ensure prompt completion of Clinical Tickets, including Amendment Requests, Expedite Requests, and FD scans.
- Monitoring the QA tool for aging scans and notifying the coach, clinical manager, and physiologists accordingly.
- Understand the process associated with no data scans and recuts. Continuing to monitor these and take necessary actions when required.
- Build relationships and effective communication with both internal colleagues, such as cardiac physiologists, and external stakeholders, including hospitals and healthcare professionals.
- Cross-functional support for projects on an as-needed basis.
Person Specification
Qualifications
Essential
- College certification or equivalent qualification in relevant subject.
Experience
Desirable
- Experience in a clinical, operations or administrative role within a clinical/healthcare environment
Knowledge, skills and abilities
Essential
- PC proficiency with a solid understanding of Microsoft Office 365 including Teams & Outlook
- Possess clear, accurate and professional communication skills, both in verbal and written forms
- Excellent attention to detail
- Positive attitude and team player
- Ability to use critical thinking skills
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Excellent interpersonal, organisational, prioritisation and communication skills
- Great work ethic and a desire to provide high quality outcomes (reports) to our clients and patients
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
Desirable
- Knowledge of medical terminology specific to Cardiology
- Knowledge & experience of Salesforce
Person Specification
Qualifications
Essential
- College certification or equivalent qualification in relevant subject.
Experience
Desirable
- Experience in a clinical, operations or administrative role within a clinical/healthcare environment
Knowledge, skills and abilities
Essential
- PC proficiency with a solid understanding of Microsoft Office 365 including Teams & Outlook
- Possess clear, accurate and professional communication skills, both in verbal and written forms
- Excellent attention to detail
- Positive attitude and team player
- Ability to use critical thinking skills
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Excellent interpersonal, organisational, prioritisation and communication skills
- Great work ethic and a desire to provide high quality outcomes (reports) to our clients and patients
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
Desirable
- Knowledge of medical terminology specific to Cardiology
- Knowledge & experience of Salesforce
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
