iRhythm Technologies Ltd

Customer Experience Manager (Service Implementation)

Information:

This job is now closed

Job summary

*No agency support required*

You will be responsible for being a strategic partner with the IRTC sales team, implementing solutions that transform pathways for our customers within local health systems, while providing a better patient, physician, and staff experience.

You will work in parallel with our Sales, Operations, Marketing and Clinical teams to influence clinical leadership and establish protocols for consistent improvement in programme delivery within assigned Swiss, Dutch and UK accounts.

You will act as a clinical champion for the Zio Service to build trust and expedite the adoption of Zio for customers. You will partner closely with all cross-functional teams at iRhythm UK and in the US.

Main duties of the job

Develop relationships with key stakeholders&decision makers within key accounts in new markets to implement clinical excellence programmes, identify challenges with their current cardiac monitoring service&using your existing knowledge, help to influence clinical leadership to implement pathway transformation programmes in ambulatory cardiac monitoring.

Partner with key accounts to scope their current pathways &workflows to identify how iRhythm can help to achieve better outcomes associated with cardiac arrhythmias via pathway change & operational efficiencies

Work cross functionally to implement the Zio Service in accounts, balancing client needs and desires with iRhythm internal process and capabilities

Build the necessary infrastructure& tools to establish & lead iRhythm clinical education programmes across regions & new markets

Share best practices &success stories from new accounts across key functions at iRhythm to help sales representatives better understand &deliver on what matters most to customers

Identify opportunities for unique partnerships/collaborations with healthcare practitioners looking to develop care pathways, white papers, case studies that highlight best practices in ambulatory cardiac monitoring.

About us

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine- learning capabilities.

Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythms continuous ambulatory monitoring has already put over 4 million patients and their doctors on a shorter path to what they both need answers.

Details

Date posted

01 September 2023

Pay scheme

Other

Salary

Depending on experience Excellent salary & benefits

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

E0389-23-0009

Job locations

Seal House

56 London House

Bagshot

Surrey

GU19 5HL


Job description

Job responsibilities

You will be responsible for being a strategic partner with the IRTC sales team, implementing solutions that transform pathways for our customers within local health systems, while providing a better patient, physician, and staff experience.

You will work in parallel with our Sales, Operations, Marketing and Clinical teams to influence clinical leadership and establish protocols for consistent improvement in programme delivery within assigned Swiss, Dutch and UK accounts.

You will act as a clinical champion for the Zio Service to build trust and expedite the adoption of Zio for customers. You will partner closely with all cross-functional teams at iRhythm UK and in the US.

Responsibilities:

  • Develop relationships with key stakeholders and decision makers within key accounts in new markets to implement clinical excellence programmes, identify challenges with their current cardiac monitoring service and using your existing knowledge, help to influence clinical leadership to implement pathway transformation programmes in ambulatory cardiac monitoring.
  • Partner with key accounts to scope their current pathways and workflows to identify how iRhythm can help to achieve better outcomes associated with cardiac arrhythmias via pathway change and operational efficiencies
  • Work with iRhythm cross functional team members such as Clinical Ops and Customer Service to implement the Zio Service in accounts, balancing client needs and desires with iRhythm internal process and capabilities
  • Build the necessary infrastructure and tools to establish and lead iRhythm clinical education programmes across regions and new markets
  • Share best practices and success stories from new accounts across key functions at iRhythm to help sales representatives better understand and deliver on what matters most to customers
  • Represent the voice of the customer by clearly understanding customer needs, providing use-case examples and marketing requirements documents to engineering, R&D and senior leadership.
  • Identify opportunities for unique partnerships/collaborations with healthcare practitioners looking to develop care pathways, white papers, case studies that highlight best practices in ambulatory cardiac monitoring.

About you:

You are an experienced individual with a clinical background who is highly driven to support a growing business and passionate about finding solutions to make new technology available to users in new markets, which include patients and their physicians. You are experienced in the effective delivery of a clinical service and have a patient-centric approach along with the following:

Required:

  • Bachelors degree or above in Lifesciences or Healthcare
  • Knowledge of Cardiac Arrhythmia Service delivery
  • Project Management experience in a complex environment involving multiple stakeholders
  • Previous experience in healthcare pathway transformation
  • Demonstrable ability to educate and build relationships in person and remotely
  • Previous experience in training program delivery
  • Proven ability to work with initiative and under your own direction
  • Confident in the use of new and existing technology applications
  • Fluent in English
  • Confident in multiple languages e.g. German, Dutch, French

Whats in it for you:

iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme(with company match),Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!

FLSA Status:Exempt

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

Make iRhythm your path forward.

Job description

Job responsibilities

You will be responsible for being a strategic partner with the IRTC sales team, implementing solutions that transform pathways for our customers within local health systems, while providing a better patient, physician, and staff experience.

You will work in parallel with our Sales, Operations, Marketing and Clinical teams to influence clinical leadership and establish protocols for consistent improvement in programme delivery within assigned Swiss, Dutch and UK accounts.

You will act as a clinical champion for the Zio Service to build trust and expedite the adoption of Zio for customers. You will partner closely with all cross-functional teams at iRhythm UK and in the US.

Responsibilities:

  • Develop relationships with key stakeholders and decision makers within key accounts in new markets to implement clinical excellence programmes, identify challenges with their current cardiac monitoring service and using your existing knowledge, help to influence clinical leadership to implement pathway transformation programmes in ambulatory cardiac monitoring.
  • Partner with key accounts to scope their current pathways and workflows to identify how iRhythm can help to achieve better outcomes associated with cardiac arrhythmias via pathway change and operational efficiencies
  • Work with iRhythm cross functional team members such as Clinical Ops and Customer Service to implement the Zio Service in accounts, balancing client needs and desires with iRhythm internal process and capabilities
  • Build the necessary infrastructure and tools to establish and lead iRhythm clinical education programmes across regions and new markets
  • Share best practices and success stories from new accounts across key functions at iRhythm to help sales representatives better understand and deliver on what matters most to customers
  • Represent the voice of the customer by clearly understanding customer needs, providing use-case examples and marketing requirements documents to engineering, R&D and senior leadership.
  • Identify opportunities for unique partnerships/collaborations with healthcare practitioners looking to develop care pathways, white papers, case studies that highlight best practices in ambulatory cardiac monitoring.

About you:

You are an experienced individual with a clinical background who is highly driven to support a growing business and passionate about finding solutions to make new technology available to users in new markets, which include patients and their physicians. You are experienced in the effective delivery of a clinical service and have a patient-centric approach along with the following:

Required:

  • Bachelors degree or above in Lifesciences or Healthcare
  • Knowledge of Cardiac Arrhythmia Service delivery
  • Project Management experience in a complex environment involving multiple stakeholders
  • Previous experience in healthcare pathway transformation
  • Demonstrable ability to educate and build relationships in person and remotely
  • Previous experience in training program delivery
  • Proven ability to work with initiative and under your own direction
  • Confident in the use of new and existing technology applications
  • Fluent in English
  • Confident in multiple languages e.g. German, Dutch, French

Whats in it for you:

iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme(with company match),Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!

FLSA Status:Exempt

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

Make iRhythm your path forward.

Person Specification

Qualifications

Essential

  • Bachelors degree or above in Lifesciences or Healthcare

Experience

Essential

  • Project Management experience in a complex environment involving multiple stakeholders
  • Previous experience in healthcare pathway transformation
  • Previous experience in training program delivery
Person Specification

Qualifications

Essential

  • Bachelors degree or above in Lifesciences or Healthcare

Experience

Essential

  • Project Management experience in a complex environment involving multiple stakeholders
  • Previous experience in healthcare pathway transformation
  • Previous experience in training program delivery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

iRhythm Technologies Ltd

Address

Seal House

56 London House

Bagshot

Surrey

GU19 5HL


Employer's website

https://www.irhythmtech.com/company/company-uk (Opens in a new tab)

Employer details

Employer name

iRhythm Technologies Ltd

Address

Seal House

56 London House

Bagshot

Surrey

GU19 5HL


Employer's website

https://www.irhythmtech.com/company/company-uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

01 September 2023

Pay scheme

Other

Salary

Depending on experience Excellent salary & benefits

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

E0389-23-0009

Job locations

Seal House

56 London House

Bagshot

Surrey

GU19 5HL


Privacy notice

iRhythm Technologies Ltd's privacy notice (opens in a new tab)