Job summary
We have an exciting opportunity within NHS Supply Chain for a Clinical Engagement Manager to join our new In-Hospital Services team to help deploy inventory management and point of care solutions into NHS hospitals.
The Clinical Engagement Manager will lead the engagement with NHS clinicians and senior NHS hospital stakeholders nationally on the deployment of inventory management and point of care solutions, both at individual NHS Trust sites and in national forums as appropriate. They will support NHS Supply Chain to develop a change management toolset appropriate for clinical environments that enables successful project delivery and sustainable benefits for the hospital and its colleagues.
Main duties of the job
The successful applicant will coach the deployment team responsible for solution delivery on how to work successfully with clinical stakeholders. They will work across clinical and non-clinical stakeholder functions including regular presentations to specialist teams. They will influence stakeholders to support improved deployment processes and ensure continuous improvements are made through project delivery.
About us
We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We make sure the products we supply are always safe, quality assured and delivered efficiently.
Were always listening to the people who use our products, so that were aware of the changing needs across the NHS. In all, we serve every NHS Trust and operate a national network of distribution centres. We also manage relationships with more than a thousand suppliers, delivering more than 8,000,000 orders each year to more than 17,000 locations.
And by doing all of this on behalf of the NHS, this gives NHS staff more time to focus on their main priority of proving excellent patient care.
Our, Purpose, Vision and Strategy are clear. We provide direction, leadership, and commercial focus to improve health outcomes.
Vision: To make it easier for the NHS to put patients first
Purpose: Our role is to support the NHS to save lives and improve health
Job description
Job responsibilities
What does a Clinical Engagement Manager do at NHS Supply Chain?
- Manages change in a clinical environment
- Impact assesses change from a range of stakeholder perspectives with appropriate tools to successfully mitigate/manage change impacts
- Develops and manages change plans to enable programme delivery
- Plans and delivers stakeholder engagement activities to develop effective working relationships
- Ensures stakeholder needs and concerns are identified and met
- Contributes industry-specific insight and analysis to support programme delivery
- Operates as a subject matter expert in the field of acute hospital clinical team ways of working
- Develops and implements a relationship management plan for customers, builds relationships with relevant decision makers and influencers within hospital organisations to build trust, resolve issues and enable effective two-way communication
- Gathers feedback from stakeholders to ensure their needs are met, providing recommendations for changes and continuous improvement
- Participates in the active development and nurturing of networks to support successful programme delivery
- Aligns to NHS Supply Chains broader clinical engagement goals and approach
- Plans and coordinates the elicitation of solution requirements to ensure solutions meet end users needs
- Facilitate customer/stakeholder workshops as part of the change management process
- Help facilitate the capture and realisation of benefits of the programme to hospital stakeholder groups
- Contributes to project scope definition/design and project risk/issue management at local and national programme levels
- Contributes to internal and external communications to ensure consistency of messaging concerning In-Hospital Services and its clinical engagement and change management capabilities.
Job description
Job responsibilities
What does a Clinical Engagement Manager do at NHS Supply Chain?
- Manages change in a clinical environment
- Impact assesses change from a range of stakeholder perspectives with appropriate tools to successfully mitigate/manage change impacts
- Develops and manages change plans to enable programme delivery
- Plans and delivers stakeholder engagement activities to develop effective working relationships
- Ensures stakeholder needs and concerns are identified and met
- Contributes industry-specific insight and analysis to support programme delivery
- Operates as a subject matter expert in the field of acute hospital clinical team ways of working
- Develops and implements a relationship management plan for customers, builds relationships with relevant decision makers and influencers within hospital organisations to build trust, resolve issues and enable effective two-way communication
- Gathers feedback from stakeholders to ensure their needs are met, providing recommendations for changes and continuous improvement
- Participates in the active development and nurturing of networks to support successful programme delivery
- Aligns to NHS Supply Chains broader clinical engagement goals and approach
- Plans and coordinates the elicitation of solution requirements to ensure solutions meet end users needs
- Facilitate customer/stakeholder workshops as part of the change management process
- Help facilitate the capture and realisation of benefits of the programme to hospital stakeholder groups
- Contributes to project scope definition/design and project risk/issue management at local and national programme levels
- Contributes to internal and external communications to ensure consistency of messaging concerning In-Hospital Services and its clinical engagement and change management capabilities.
Person Specification
Experience
Essential
- Experienced nursing manager / clinical team leader, registered with NMC
- Clinical procurement and consumables management experience
- Communicates effectively
- Ensures accountability
- Plans and aligns
- Manages complexity
- Drives results
- Balances stakeholder needs
- Is adaptable to a range of shifting demands and environmental scenarios
- Optimises work processes for efficiency and effectiveness
- Drives engagement at all organisational levels
- Is comfortable working across a complex stakeholder landscape to anticipate/overcome resistance to change.
Person Specification
Experience
Essential
- Experienced nursing manager / clinical team leader, registered with NMC
- Clinical procurement and consumables management experience
- Communicates effectively
- Ensures accountability
- Plans and aligns
- Manages complexity
- Drives results
- Balances stakeholder needs
- Is adaptable to a range of shifting demands and environmental scenarios
- Optimises work processes for efficiency and effectiveness
- Drives engagement at all organisational levels
- Is comfortable working across a complex stakeholder landscape to anticipate/overcome resistance to change.
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
