Ramsay Health Care UK Operations Limited

Outpatient Bookings Admin Assistant

Information:

This job is now closed

Job summary

As a Bookings Administration Assistant, you will be responsible for supporting all booking enquiries, converting them to appointments for outpatients. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients. Keeping detailed and accurate records to ensure all bookings are managed effectively and within an appropriate time scale.

Main duties of the job

Handle all enquiries and book appointments, whether by telephone, email and postal promptly and efficiently for outpatients (Private and NHS) Provide detailed information to patient enquiries delivering excellent customer service Develop and maintain good working relationships with all internal departments within Rivers Hospital. Maintain clinics and associated admin Ensure worklists on ER-S addressed and referrals managed in a timely manner Build and maintain excellent relationships with consultants and medical secretaries to ensure appointments are converted Maintain contact with potential patients to ensure they are satisfied with the progress on their enquiry Liaise with GP Practices regarding referrals

About us

Booking Administration Assistant Rivers Hospital | 37.5 | Hybrid As a Bookings Administration Assistant, you will be responsible for supporting all booking enquiries, converting them to appointments for outpatients. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients. Keeping detailed and accurate records to ensure all bookings are managed effectively and within an appropriate time scale.

Details

Date posted

24 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

JR12966

Job locations

High Wych Road, Sawbridgeworth

Sawbridgeworth

CM21 0HH


Job description

Job responsibilities

As a Bookings Administration Assistant, you will be responsible for supporting all booking enquiries, converting them to appointments for outpatients. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients. Keeping detailed and accurate records to ensure all bookings are managed effectively and within an appropriate time scale. This role may involve agile working: providing you with the ability to work at home and within our offices at Rivers Hospital. Duties will include but are not limited to:

  • Handle all enquiries and book appointments, whether by telephone, email and postal promptly and efficiently for outpatients (Private and NHS)
  • Provide detailed information to patient enquiries delivering excellent customer service
  • Develop and maintain good working relationships with all internal departments within Rivers Hospital.
  • Maintain clinics and associated admin
  • Ensure worklists on ER-S addressed and referrals managed in a timely manner
  • Build and maintain excellent relationships with consultants and medical secretaries to ensure appointments are converted
  • Maintain contact with potential patients to ensure they are satisfied with the progress on their enquiry
  • Liaise with GP Practices regarding referrals
    • What you will bring with you
  • A strong desire to provide high levels of customer service
  • An ability to work under pressure with set deadlines to process booking appointments
  • Enthusiastic and empathetic character promoting positive attitude at work
  • Confident communication skills on all levels, via telephone, email and in person
  • Demonstrate strong time management and organisation administration skills
    • Benefits
  • Contributory pension scheme
  • Attractive enhancement rates between 30% - 100% for evenings, weekends and bank holidays available to permanent and bank
  • 25 days' annual leave plus 8 day's Bank Holiday
  • Private Healthcare and Life Assurance
  • Free onsite parking and a subsidised staff restaurant
  • Access to our employee Ramsay Discount Programme
  • Wellbeing centre and access to 24/7 employee assistance line
  • Access to the Ramsay Academy - We invest in our people by creating real development opportunities and career pathways supported by structured learning curriculums
    • About us Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We are able to support training and development to our employees, to deliver a high standard of clinical care whilst ensuring patient safety, dignity and confidentiality. We are a progressive and caring facility and support the Ramsay vision "People caring for People". We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success. We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'. Alternatively apply via www.ramsayhealth.co.uk/careers We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

    Job description

    Job responsibilities

    As a Bookings Administration Assistant, you will be responsible for supporting all booking enquiries, converting them to appointments for outpatients. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients. Keeping detailed and accurate records to ensure all bookings are managed effectively and within an appropriate time scale. This role may involve agile working: providing you with the ability to work at home and within our offices at Rivers Hospital. Duties will include but are not limited to:

  • Handle all enquiries and book appointments, whether by telephone, email and postal promptly and efficiently for outpatients (Private and NHS)
  • Provide detailed information to patient enquiries delivering excellent customer service
  • Develop and maintain good working relationships with all internal departments within Rivers Hospital.
  • Maintain clinics and associated admin
  • Ensure worklists on ER-S addressed and referrals managed in a timely manner
  • Build and maintain excellent relationships with consultants and medical secretaries to ensure appointments are converted
  • Maintain contact with potential patients to ensure they are satisfied with the progress on their enquiry
  • Liaise with GP Practices regarding referrals
    • What you will bring with you
  • A strong desire to provide high levels of customer service
  • An ability to work under pressure with set deadlines to process booking appointments
  • Enthusiastic and empathetic character promoting positive attitude at work
  • Confident communication skills on all levels, via telephone, email and in person
  • Demonstrate strong time management and organisation administration skills
    • Benefits
  • Contributory pension scheme
  • Attractive enhancement rates between 30% - 100% for evenings, weekends and bank holidays available to permanent and bank
  • 25 days' annual leave plus 8 day's Bank Holiday
  • Private Healthcare and Life Assurance
  • Free onsite parking and a subsidised staff restaurant
  • Access to our employee Ramsay Discount Programme
  • Wellbeing centre and access to 24/7 employee assistance line
  • Access to the Ramsay Academy - We invest in our people by creating real development opportunities and career pathways supported by structured learning curriculums
    • About us Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We are able to support training and development to our employees, to deliver a high standard of clinical care whilst ensuring patient safety, dignity and confidentiality. We are a progressive and caring facility and support the Ramsay vision "People caring for People". We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success. We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'. Alternatively apply via www.ramsayhealth.co.uk/careers We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

    Person Specification

    Qualifications

    Essential

    • Contributory pension scheme
    • Attractive enhancement rates between 30% - 100% for evenings, weekends and bank holidays available to permanent and bank
    • 25 days' annual leave plus 8 day's Bank Holiday
    • Private Healthcare and Life Assurance
    • Free onsite parking and a subsidised staff restaurant
    • Access to our employee Ramsay Discount Programme
    • Wellbeing centre and access to 24/7 employee assistance line
    • Access to the Ramsay Academy - We invest in our people by creating real development opportunities and career pathways supported by structured learning curriculums

    Experience

    Essential

    • A strong desire to provide high levels of customer service
    • An ability to work under pressure with set deadlines to process booking appointments
    • Enthusiastic and empathetic character promoting positive attitude at work
    • Confident communication skills on all levels, via telephone, email and in person
    • Demonstrate strong time management and organisation administration skills
    Person Specification

    Qualifications

    Essential

    • Contributory pension scheme
    • Attractive enhancement rates between 30% - 100% for evenings, weekends and bank holidays available to permanent and bank
    • 25 days' annual leave plus 8 day's Bank Holiday
    • Private Healthcare and Life Assurance
    • Free onsite parking and a subsidised staff restaurant
    • Access to our employee Ramsay Discount Programme
    • Wellbeing centre and access to 24/7 employee assistance line
    • Access to the Ramsay Academy - We invest in our people by creating real development opportunities and career pathways supported by structured learning curriculums

    Experience

    Essential

    • A strong desire to provide high levels of customer service
    • An ability to work under pressure with set deadlines to process booking appointments
    • Enthusiastic and empathetic character promoting positive attitude at work
    • Confident communication skills on all levels, via telephone, email and in person
    • Demonstrate strong time management and organisation administration skills

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Ramsay Health Care UK Operations Limited

    Address

    High Wych Road, Sawbridgeworth

    Sawbridgeworth

    CM21 0HH


    Employer's website

    https://www.ramsayhealth.co.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Ramsay Health Care UK Operations Limited

    Address

    High Wych Road, Sawbridgeworth

    Sawbridgeworth

    CM21 0HH


    Employer's website

    https://www.ramsayhealth.co.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Talent Acquisition Specialist

    Saurela Haziri

    Saurela.Haziri@Ramsayhealth.co.uk

    02078472850

    Details

    Date posted

    24 March 2025

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    JR12966

    Job locations

    High Wych Road, Sawbridgeworth

    Sawbridgeworth

    CM21 0HH


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