Job responsibilities
Private Patients Co Ordinator
Rivers Hospital Sawbridgeworth
To assist the Private Patient Manager to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels; in person, on the telephone and in writing. To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.
Essential
Marketing and or Sales experienceAbility to manage a portfolio of private patients from initial call to dischargeSound Computer skills using the MS Office Suite and Web based reportingConfident in engaging with a variety of people particularly in a high end settingExcellent communication skills both face to face, over the phone and in writingArticulate with the highest standard of personal presentation
Desirable
Private healthcare experienceExperience of account managementPersonal ResilienceBe positive and even tempered in the workplaceHave a positive, proud 'can do' attitudeFlexibility and adaptabilityPersonal & Professional DevelopmentAct in a professional manner at all times when dealing with internal and external customersPromote the company in a positive manner both internally and externallyDemonstrate a good work ethic that includes punctuality, integrity, respect of others and a commitment to professional practiceAdhere to Ramsay policies and proceduresBe responsible and accountable for own designated responsibilitiesParticipate in the annual Performance Development Review processUndertake training and development in order to retain and improve upon existing skills and build new skills using MS Excel trackers and MS email templatesProfessionalismDemonstrate honesty, integrity and ethics in the workplaceLeadershipTake responsibility for guiding and directing other's actions to achieveAbility to arrange and lead on public events ensuring desired outcomes are deliveredCommunication andConsultation
Positively influence others by explaining information and ideas to solicitand engage staff, patients and consultants in what needs to be doneIs a clear, logical and persuasive communicator across variousOperational ManagementDedicated to meeting both internal and external customer expectations and requirementsAbility to prioritise and manage key business objectivesBusiness DevelopmentFoster relationships with key stakeholdersFollow up lost revenue leadsDevelop and deliver a strategy for increasing revenue generation from self-funding and insured customers
Key Performance Criteria
Element Criteria Operational ManagementTake responsibility for the private patient pathwayAct as the primary contact for Private Patients and key stakeholdersFacilitate special requests/requirements of private patientsMonitor lost activity and conversion ratesMonitor continued care planning for Private PatientsProvide the information that patients need in order to make an informed decisionAttain appointments in line with hospital targets and promotional campaignsBuild and maintain excellent relationships with consultants and medical secretaries in order to ensure appointments are convertedEnsure all records and reports are maintained and kept up to dateEnsure relevant information is forwarded to all interested parties involved in the patient pathwayDevelop annual programme of consumer events; educational and sales focused with suitable measurement/return on investment as agreed with local GMTo assist the central marketing team with the planning and delivery of national campaignsEnsure the NEC and central marketing teams are provided with service, consultant and pricing updates to ensure optimum service deliveryAudit Premium Care Service against agreed criteria
Benefits
25 Days Leave + Bank HolidaysBuy & Sell Flexi Leave OptionsPrivate Pension where Ramsay will match up to 5% after a qualifying periodFlexible shift patterns available where possibleEnhanced Competitive Parental Leave PoliciesPrivate Medical Cover with option to add partner & dependantsLife Assurance (Death in Service) x3 base salaryFree Training and Development via the Ramsay AcademyFree Parking on site (where possible)Subsidised staff restaurant (where possible)Concerts for CarersEmployee Assistance ProgrammeCycle2Work scheme available, in partnership with HalfordsThe Blue Light Card Scheme
About Us
Situated in Sawbridgeworth on the Essex/Hertfordshire border in beautiful countryside. A sweeping drive through landscape grounds leads you to ample free car parking and our award winning team focused on providing individual care to meet your needs. All of our services are consultant-led and our rigorous vetting procedure ensures that only suitably qualified and experienced surgeons are granted practicing privileges. We are renowned for our friendly and personalised care. In fact majority of our patients would recommend us to family or friends.