Ramsay Health Care UK Operations Limited

Employee Relations Advisor

Information:

This job is now closed

Job summary

* Guide and support managers at all levels to resolve formal ER cases in accordance with policy, UK employment legislation and occasional pragmatism. * Manage a varied and complex case load to ensure cases are resolved in a timely manner. * Enhance management capability via training and coaching interventions. * Use data to identify opportunities to improve process and the employee experience. * Review and update policies to ensure they are legally compliant and support Ramsay's values.

Main duties of the job

Employee Relations Advisor Full Time - 37.5 hours per week We are looking for HR professionals wishing to apply their specialist ER knowledge and experience within a progressive, customer focused environment. Supporting our Hospitals based across the North, the ER Advisor will be part of an evolving team supporting the effective management of ER cases and enhancing people leadership capabilities for Ramsay Health Care UK. The ER Advisor will be field based and have autonomy to manager their own diary. There is an expectation the post-holder will travel to Ramsay Health Care UK sites to build relationships with key stakeholders and work alongside Leaders. Travel can include overnight stays. What you will do:- * Guide and support managers at all levels to resolve formal ER cases in accordance with policy, UK employment legislation and occasional pragmatism. * Manage a varied and complex case load to ensure cases are resolved in a timely manner. * Enhance management capability via training and coaching interventions. * Use data to identify opportunities to improve process and the employee experience. * Review and update policies to ensure they are legally compliant and support Ramsay's values. What you will bring with you:- * Experience of end-to-end ER case management preferably in a health care or regulated industry. * Ability to work with leaders at all levels within an organisation. * A commitment to continuous professional development. * Ability to build and sustain r

About us

About Us: Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

Details

Date posted

24 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

JR12559

Job locations

Level 18, Tower 42, 25 Old Broad St, City of London, London EC2N 1HQ

London

EC2N 1HQ


Job description

Job responsibilities

Employee Relations Advisor Full Time - 37.5 hours per week We are looking for HR professionals wishing to apply their specialist ER knowledge and experience within a progressive, customer focused environment. Supporting our Hospitals based across the North, the ER Advisor will be part of an evolving team supporting the effective management of ER cases and enhancing people leadership capabilities for Ramsay Health Care UK. The ER Advisor will be field based and have autonomy to manager their own diary. There is an expectation the post-holder will travel to Ramsay Health Care UK sites to build relationships with key stakeholders and work alongside Leaders. Travel can include overnight stays. What you will do:-

  • Guide and support managers at all levels to resolve formal ER cases in accordance with policy, UK employment legislation and occasional pragmatism.
  • Manage a varied and complex case load to ensure cases are resolved in a timely manner.
  • Enhance management capability via training and coaching interventions.
  • Use data to identify opportunities to improve process and the employee experience.
  • Review and update policies to ensure they are legally compliant and support Ramsay's values.
  • What you will bring with you:-
  • Experience of end-to-end ER case management preferably in a health care or regulated industry.
  • Ability to work with leaders at all levels within an organisation.
  • A commitment to continuous professional development.
  • Ability to build and sustain relationships with key stakeholders.
  • The ability to work autonomously and as part of a geographically dispersed team.
  • Strong digital literacy/IT skills.
  • Benefits:
  • 25 Days Leave + Bank Holidays.
  • Buy & Sell Flexi Leave Options.
  • Private Pension where Ramsay will match up to 5% after a qualifying period.
  • Enhanced Family Leave Policy.
  • Private Medical Cover with option to add partner & dependants.
  • Life Assurance (Death in Service) x3 base salary.
  • Training and Development via the Ramsay Academy.
  • Employee Assistance Programme.
  • Cycle2Work scheme.
  • The Blue Light Card Scheme.
  • About Us: Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

    Job description

    Job responsibilities

    Employee Relations Advisor Full Time - 37.5 hours per week We are looking for HR professionals wishing to apply their specialist ER knowledge and experience within a progressive, customer focused environment. Supporting our Hospitals based across the North, the ER Advisor will be part of an evolving team supporting the effective management of ER cases and enhancing people leadership capabilities for Ramsay Health Care UK. The ER Advisor will be field based and have autonomy to manager their own diary. There is an expectation the post-holder will travel to Ramsay Health Care UK sites to build relationships with key stakeholders and work alongside Leaders. Travel can include overnight stays. What you will do:-

  • Guide and support managers at all levels to resolve formal ER cases in accordance with policy, UK employment legislation and occasional pragmatism.
  • Manage a varied and complex case load to ensure cases are resolved in a timely manner.
  • Enhance management capability via training and coaching interventions.
  • Use data to identify opportunities to improve process and the employee experience.
  • Review and update policies to ensure they are legally compliant and support Ramsay's values.
  • What you will bring with you:-
  • Experience of end-to-end ER case management preferably in a health care or regulated industry.
  • Ability to work with leaders at all levels within an organisation.
  • A commitment to continuous professional development.
  • Ability to build and sustain relationships with key stakeholders.
  • The ability to work autonomously and as part of a geographically dispersed team.
  • Strong digital literacy/IT skills.
  • Benefits:
  • 25 Days Leave + Bank Holidays.
  • Buy & Sell Flexi Leave Options.
  • Private Pension where Ramsay will match up to 5% after a qualifying period.
  • Enhanced Family Leave Policy.
  • Private Medical Cover with option to add partner & dependants.
  • Life Assurance (Death in Service) x3 base salary.
  • Training and Development via the Ramsay Academy.
  • Employee Assistance Programme.
  • Cycle2Work scheme.
  • The Blue Light Card Scheme.
  • About Us: Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

    Person Specification

    Qualifications

    Essential

    • Employee Relations Advisor
    • Full Time - 37.5 hours per week
    • We are looking for HR professionals wishing to apply their specialist ER knowledge and experience within a progressive, customer focused environment. Supporting our Hospitals based across the North, the ER Advisor will be part of an evolving team supporting the effective management of ER cases and enhancing people leadership capabilities for Ramsay Health Care UK.
    • The ER Advisor will be field based and have autonomy to manager their own diary. There is an expectation the post-holder will travel to Ramsay Health Care UK sites to build relationships with key stakeholders and work alongside Leaders. Travel can include overnight stays.
    • What you will do:-
    • * Guide and support managers at all levels to resolve formal ER cases in accordance with policy, UK employment legislation and occasional pragmatism.
    • * Manage a varied and complex case load to ensure cases are resolved in a timely manner.
    • * Enhance management capability via training and coaching interventions.
    • * Use data to identify opportunities to improve process and the employee experience.
    • * Review and update policies to ensure they are legally compliant and support Ramsay's values.
    • What you will bring with you:-
    • * Experience of end-to-end ER case management preferably in a health care or regulated industry.
    • * Ability to work with leaders at all levels within an organisation.
    • * A commitment to continuous professional development.
    • * Ability to build and sustain relationships with key stakeholders.
    • * The ability to work autonomously and as part of a geographically dispersed team.
    • * Strong digital literacy/IT skills.
    • Benefits:
    • * 25 Days Leave + Bank Holidays.
    • * Buy & Sell Flexi Leave Options.
    • * Private Pension where Ramsay will match up to 5% after a qualifying period.
    • * Enhanced Family Leave Policy.
    • * Private Medical Cover with option to add partner & dependants.
    • * Life Assurance (Death in Service) x3 base salary.
    • * Training and Development via the Ramsay Academy.
    • * Employee Assistance Programme.
    • * Cycle2Work scheme.
    • * The Blue Light Card Scheme.
    • About Us:
    • Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
    • We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

    Desirable

    • Employee Relations Advisor
    • Full Time - 37.5 hours per week
    • We are looking for HR professionals wishing to apply their specialist ER knowledge and experience within a progressive, customer focused environment. Supporting our Hospitals based across the North, the ER Advisor will be part of an evolving team supporting the effective management of ER cases and enhancing people leadership capabilities for Ramsay Health Care UK.
    • The ER Advisor will be field based and have autonomy to manager their own diary. There is an expectation the post-holder will travel to Ramsay Health Care UK sites to build relationships with key stakeholders and work alongside Leaders. Travel can include overnight stays.
    • What you will do:-
    • * Guide and support managers at all levels to resolve formal ER cases in accordance with policy, UK employment legislation and occasional pragmatism.
    • * Manage a varied and complex case load to ensure cases are resolved in a timely manner.
    • * Enhance management capability via training and coaching interventions.
    • * Use data to identify opportunities to improve process and the employee experience.
    • * Review and update policies to ensure they are legally compliant and support Ramsay's values.
    • What you will bring with you:-
    • * Experience of end-to-end ER case management preferably in a health care or regulated industry.
    • * Ability to work with leaders at all levels within an organisation.
    • * A commitment to continuous professional development.
    • * Ability to build and sustain relationships with key stakeholders.
    • * The ability to work autonomously and as part of a geographically dispersed team.
    • * Strong digital literacy/IT skills.
    • Benefits:
    • * 25 Days Leave + Bank Holidays.
    • * Buy & Sell Flexi Leave Options.
    • * Private Pension where Ramsay will match up to 5% after a qualifying period.
    • * Enhanced Family Leave Policy.
    • * Private Medical Cover with option to add partner & dependants.
    • * Life Assurance (Death in Service) x3 base salary.
    • * Training and Development via the Ramsay Academy.
    • * Employee Assistance Programme.
    • * Cycle2Work scheme.
    • * The Blue Light Card Scheme.
    • About Us:
    • Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
    • We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

    Experience

    Essential

    • Employee Relations Advisor
    • Full Time - 37.5 hours per week
    • We are looking for HR professionals wishing to apply their specialist ER knowledge and experience within a progressive, customer focused environment. Supporting our Hospitals based across the North, the ER Advisor will be part of an evolving team supporting the effective management of ER cases and enhancing people leadership capabilities for Ramsay Health Care UK.
    • The ER Advisor will be field based and have autonomy to manager their own diary. There is an expectation the post-holder will travel to Ramsay Health Care UK sites to build relationships with key stakeholders and work alongside Leaders. Travel can include overnight stays.
    • What you will do:-
    • * Guide and support managers at all levels to resolve formal ER cases in accordance with policy, UK employment legislation and occasional pragmatism.
    • * Manage a varied and complex case load to ensure cases are resolved in a timely manner.
    • * Enhance management capability via training and coaching interventions.
    • * Use data to identify opportunities to improve process and the employee experience.
    • * Review and update policies to ensure they are legally compliant and support Ramsay's values.
    • What you will bring with you:-
    • * Experience of end-to-end ER case management preferably in a health care or regulated industry.
    • * Ability to work with leaders at all levels within an organisation.
    • * A commitment to continuous professional development.
    • * Ability to build and sustain relationships with key stakeholders.
    • * The ability to work autonomously and as part of a geographically dispersed team.
    • * Strong digital literacy/IT skills.
    • Benefits:
    • * 25 Days Leave + Bank Holidays.
    • * Buy & Sell Flexi Leave Options.
    • * Private Pension where Ramsay will match up to 5% after a qualifying period.
    • * Enhanced Family Leave Policy.
    • * Private Medical Cover with option to add partner & dependants.
    • * Life Assurance (Death in Service) x3 base salary.
    • * Training and Development via the Ramsay Academy.
    • * Employee Assistance Programme.
    • * Cycle2Work scheme.
    • * The Blue Light Card Scheme.
    • About Us:
    • Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
    • We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
    Person Specification

    Qualifications

    Essential

    • Employee Relations Advisor
    • Full Time - 37.5 hours per week
    • We are looking for HR professionals wishing to apply their specialist ER knowledge and experience within a progressive, customer focused environment. Supporting our Hospitals based across the North, the ER Advisor will be part of an evolving team supporting the effective management of ER cases and enhancing people leadership capabilities for Ramsay Health Care UK.
    • The ER Advisor will be field based and have autonomy to manager their own diary. There is an expectation the post-holder will travel to Ramsay Health Care UK sites to build relationships with key stakeholders and work alongside Leaders. Travel can include overnight stays.
    • What you will do:-
    • * Guide and support managers at all levels to resolve formal ER cases in accordance with policy, UK employment legislation and occasional pragmatism.
    • * Manage a varied and complex case load to ensure cases are resolved in a timely manner.
    • * Enhance management capability via training and coaching interventions.
    • * Use data to identify opportunities to improve process and the employee experience.
    • * Review and update policies to ensure they are legally compliant and support Ramsay's values.
    • What you will bring with you:-
    • * Experience of end-to-end ER case management preferably in a health care or regulated industry.
    • * Ability to work with leaders at all levels within an organisation.
    • * A commitment to continuous professional development.
    • * Ability to build and sustain relationships with key stakeholders.
    • * The ability to work autonomously and as part of a geographically dispersed team.
    • * Strong digital literacy/IT skills.
    • Benefits:
    • * 25 Days Leave + Bank Holidays.
    • * Buy & Sell Flexi Leave Options.
    • * Private Pension where Ramsay will match up to 5% after a qualifying period.
    • * Enhanced Family Leave Policy.
    • * Private Medical Cover with option to add partner & dependants.
    • * Life Assurance (Death in Service) x3 base salary.
    • * Training and Development via the Ramsay Academy.
    • * Employee Assistance Programme.
    • * Cycle2Work scheme.
    • * The Blue Light Card Scheme.
    • About Us:
    • Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
    • We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

    Desirable

    • Employee Relations Advisor
    • Full Time - 37.5 hours per week
    • We are looking for HR professionals wishing to apply their specialist ER knowledge and experience within a progressive, customer focused environment. Supporting our Hospitals based across the North, the ER Advisor will be part of an evolving team supporting the effective management of ER cases and enhancing people leadership capabilities for Ramsay Health Care UK.
    • The ER Advisor will be field based and have autonomy to manager their own diary. There is an expectation the post-holder will travel to Ramsay Health Care UK sites to build relationships with key stakeholders and work alongside Leaders. Travel can include overnight stays.
    • What you will do:-
    • * Guide and support managers at all levels to resolve formal ER cases in accordance with policy, UK employment legislation and occasional pragmatism.
    • * Manage a varied and complex case load to ensure cases are resolved in a timely manner.
    • * Enhance management capability via training and coaching interventions.
    • * Use data to identify opportunities to improve process and the employee experience.
    • * Review and update policies to ensure they are legally compliant and support Ramsay's values.
    • What you will bring with you:-
    • * Experience of end-to-end ER case management preferably in a health care or regulated industry.
    • * Ability to work with leaders at all levels within an organisation.
    • * A commitment to continuous professional development.
    • * Ability to build and sustain relationships with key stakeholders.
    • * The ability to work autonomously and as part of a geographically dispersed team.
    • * Strong digital literacy/IT skills.
    • Benefits:
    • * 25 Days Leave + Bank Holidays.
    • * Buy & Sell Flexi Leave Options.
    • * Private Pension where Ramsay will match up to 5% after a qualifying period.
    • * Enhanced Family Leave Policy.
    • * Private Medical Cover with option to add partner & dependants.
    • * Life Assurance (Death in Service) x3 base salary.
    • * Training and Development via the Ramsay Academy.
    • * Employee Assistance Programme.
    • * Cycle2Work scheme.
    • * The Blue Light Card Scheme.
    • About Us:
    • Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
    • We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

    Experience

    Essential

    • Employee Relations Advisor
    • Full Time - 37.5 hours per week
    • We are looking for HR professionals wishing to apply their specialist ER knowledge and experience within a progressive, customer focused environment. Supporting our Hospitals based across the North, the ER Advisor will be part of an evolving team supporting the effective management of ER cases and enhancing people leadership capabilities for Ramsay Health Care UK.
    • The ER Advisor will be field based and have autonomy to manager their own diary. There is an expectation the post-holder will travel to Ramsay Health Care UK sites to build relationships with key stakeholders and work alongside Leaders. Travel can include overnight stays.
    • What you will do:-
    • * Guide and support managers at all levels to resolve formal ER cases in accordance with policy, UK employment legislation and occasional pragmatism.
    • * Manage a varied and complex case load to ensure cases are resolved in a timely manner.
    • * Enhance management capability via training and coaching interventions.
    • * Use data to identify opportunities to improve process and the employee experience.
    • * Review and update policies to ensure they are legally compliant and support Ramsay's values.
    • What you will bring with you:-
    • * Experience of end-to-end ER case management preferably in a health care or regulated industry.
    • * Ability to work with leaders at all levels within an organisation.
    • * A commitment to continuous professional development.
    • * Ability to build and sustain relationships with key stakeholders.
    • * The ability to work autonomously and as part of a geographically dispersed team.
    • * Strong digital literacy/IT skills.
    • Benefits:
    • * 25 Days Leave + Bank Holidays.
    • * Buy & Sell Flexi Leave Options.
    • * Private Pension where Ramsay will match up to 5% after a qualifying period.
    • * Enhanced Family Leave Policy.
    • * Private Medical Cover with option to add partner & dependants.
    • * Life Assurance (Death in Service) x3 base salary.
    • * Training and Development via the Ramsay Academy.
    • * Employee Assistance Programme.
    • * Cycle2Work scheme.
    • * The Blue Light Card Scheme.
    • About Us:
    • Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
    • We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Ramsay Health Care UK Operations Limited

    Address

    Level 18, Tower 42, 25 Old Broad St, City of London, London EC2N 1HQ

    London

    EC2N 1HQ


    Employer's website

    https://www.ramsayhealth.co.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Ramsay Health Care UK Operations Limited

    Address

    Level 18, Tower 42, 25 Old Broad St, City of London, London EC2N 1HQ

    London

    EC2N 1HQ


    Employer's website

    https://www.ramsayhealth.co.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Talent Acquisition Specialist

    Claire Byrne

    claire.byrne@ramsayhealth.co.uk

    02078472850

    Details

    Date posted

    24 January 2025

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    JR12559

    Job locations

    Level 18, Tower 42, 25 Old Broad St, City of London, London EC2N 1HQ

    London

    EC2N 1HQ


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