Receptionist Outpatients

Job description

Job responsibilities

Outpatient Receptionist An exciting new opportunity has arisen for a Receptionist to join our busy Outpatient team at Springfield Hospital in Chelmsford. Springfield Hospital opened in 1987 and is one of Essex's leading private hospitals. It is a 66 bedded hospital all with ensuite facilities, with parent and child rooms, a 14 bed Day unit and a high dependency unit. The role You will be the first point of contact in Outpatients for patients, staff and visitors. This role is essential to ensuring a positive patient experience throughout their visit. * Undertake outpatient charges * Update and maintain accurate patient information using our Electronic Patient Record system * Welcome, consultants, patients and their relatives/visitors into Outpatients, ensuring that security measures are adhered to * Provide administrative tasks to support the clinical team * Answer Outpatient Reception telephone enquires promptly, efficiently and politely, resolving local issues and referring on to other relevant departments as appropriate * Ensure that the reception desk and waiting areas are maintained in a presentable manner * Observe and maintain the confidentiality of patient records and staff information * Facilitate and book future appointments for the nurse outpatient clinic Benefits * Contributory pension scheme * Attractive enhancement rates between 30% - 100% for evenings, weekends and bank holidays available to permanent and bank * 25 days' annual leave plus 8 day's Bank Holiday * Private Healthcare and Life Assurance * Free onsite parking and a subsidised staff restaurant * Access to our employee Ramsay Discount Programme * Wellbeing centre and access to 24/7 employee assistance line * Access to the Ramsay Academy - We invest in our people by creating real development opportunities and career pathways supported by structured learning curriculums About us Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. Ramsay is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We are able to support training and development to our employees, to deliver a high standard of clinical care whilst ensuring patient safety, dignity and confidentiality. We are a progressive and caring facility and support the Ramsay vision "People caring for People". We know our people are our greatest asset, our business is growing and we would like you to join us. Join us and have more 'Time to Care'. Alternatively apply via www.ramsayhealth.co.uk/careers We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

Person Specification

Qualifications

Essential

• Undertake outpatient charges
• * Update and maintain accurate patient information using our Electronic Patient Record system
• * Welcome, consultants, patients and their relatives/visitors into Outpatients, ensuring that security measures are adhered to
• * Provide administrative tasks to support the clinical team
• * Answer Outpatient Reception telephone enquires promptly, efficiently and politely, resolving local issues and referring on to other relevant departments as appropriate
• * Ensure that the reception desk and waiting areas are maintained in a presentable manner
• * Observe and maintain the confidentiality of patient records and staff information
• * Facilitate and book future appointments for the nurse outpatient clinic

Experience

Essential

• Undertake outpatient charges
• * Update and maintain accurate patient information using our Electronic Patient Record system
• * Welcome, consultants, patients and their relatives/visitors into Outpatients, ensuring that security measures are adhered to
• * Provide administrative tasks to support the clinical team
• * Answer Outpatient Reception telephone enquires promptly, efficiently and politely, resolving local issues and referring on to other relevant departments as appropriate
• * Ensure that the reception desk and waiting areas are maintained in a presentable manner
• * Observe and maintain the confidentiality of patient records and staff information
• * Facilitate and book future appointments for the nurse outpatient clinic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ramsay Health Care UK Operations Limited

Address

Lawn Lane, Chelmsford

Chelmsford

CM1 7GU

Employer's website

https://www.ramsayhealth.co.uk/ (Opens in a new tab)