Adminstrator

Job summary

Modality LLP is a large-scale provider of NHS community outpatient and diagnostic services. Locally, we offer patients access to community outpatient services across a number of specialty areas, including Cardiology, Dermatology, Rheumatology, ENT, Gynaecology, Ophthalmology, Orthopaedics, Urology, and Respiratory Medicine. We alsooffer a range of diagnostic services, including X-ray and Ultrasound.

Administrators will support the Admin Team Leader and other managers in ensuring the speciality is able to deliver safe and effective services whilst also ensuring compliance with contractual access targets, e.g., registering patients in a timely manner to meet 18 weeks RTT target and other contractual targets for keeping DNAs to a minimum.

We are looking for Administrators who enjoy engaging often with patients, handling a high volume of calls, and managing straightforward administrative tasks. If you are a people person with a willingness to learn, this will be a good opportunity for you. Candidates who do not wish to spend most of their day interacting with patients over the telephone need not apply. Salary for this role is £23,874.88-£26,397.29 per annum WTE.

Main duties of the job

Coordinate, monitor, and initiate administrative processes relating to registrations. This would include registering referrals onto SystmOne efficiently, smoothly, and in accordance with targets and agreed timescales.

Utilise computerised tracking systems to locate patient referrals.

Liaise with teams outside of the speciality, e.g., referring GPs where appropriate to ensure a seamless patient journey.

Ensure patient information is maintained and updated on the appropriate patient information system.

Manage large volumes of outbound calls in a timely manner, following call/confirm scripts across multiple services and to support with bookings.

Provide reception duties to support community services clinics, as required.

Accurately record activity and performance data on to clinical/data systems including the use of Excel Spreadsheets.

Undertake the administration of registration of patients using the appropriate systems.

Support the smooth running of the department, including general office duties, photocopying, filing, dealing with mail, i.e., referral letters and consultant correspondence, and diary management.

Monitor work lists for the Electronic Referrals Service e-RS to monitor service workflow and escalate to Admin Team Leaders if necessary.

Help improve patient attendance to appointments through making call and confirms using telephone and messaging systems. Support re-arranging appointments as required.

Provide cross-cover to other teams as required.

About us

Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.

Our services offer and expertise include

14 years of experience of delivering community outpatient services

Contracts with CCGs and hospital providers

A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses, and allied health professionals

Delivery of over 100.000 patient consultations per year

Delivery of 1st consultations within a maximum of 4 weeks from a referral from a choice of community locations, 7 days per week

All employees are welcomed to take enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.