Job summary
Modality LLP is a
large-scale healthcare provider of NHS and Private Outpatient Services,
dedicated to delivering high-quality healthcare to our valued patients. We
pride ourselves on a patient-centric approach, combing cutting-edge technology
with compassionate care to ensure the best possible outcomes. As we continue to grow, we are seeking a talented
and motivated Medical Secretary to join our dynamic team.
Our community
outpatient services manage a wide-range of conditions that would otherwise be
referred to secondary care. Our team of consultants, GPwERs, specialist nurses
are able to provide patients with rapid access to specialist opinion from a
choice of locations across Sandwell, Walsall and Birmingham. This role will
support the continued growth of these services, enabling patients to receive a
wider range of treatments within the community setting.
As an employee with
us you can benefit from
Enrolment
to the NHS pension scheme
Annual
leave minimum 27 days, plus 8 days bank holiday pro rata
Employee
discounts and benefits scheme
Employee
assistance programme (EAP)
Education
and career pathways
Enhanced
Family friendly policies
Flexible
working
Wellbeing
support and initiative
If you are ready to take on an exciting
challenge and contribute to the success of Private Outpatient Services, we
would love to hear from you.
Main duties of the job
Medical
Secretaries will support the clinical teams, Admin Team Leaders and other
managers in ensuring the speciality is able to deliver safe and effective
services whilst also ensuring compliance with contractual access targets e.g.
18 weeks RTT target and other contractual targets for keeping DNAs to a minimum
and issuing clinical correspondence within a set timeframe.
About us
Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.
Our service offer and expertise include:
- Over 15 years of experience of delivering community outpatient services
- Contracts with ICBs and hospital providers
- A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
- Delivery of over 120,000 patient consultations per year
- Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week
Modality LLP is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love
this job if you have a passion for thinking outside the box, are organised, and
are driven to find and implement solutions to improve the day to day working
environment. You will learn more because you will improve the way we work from
the ground up whist working closely with leadership teams to influence service
improvement.
If you feel
this is the ideal career advancing opportunity for you and you want to rise to
the challenge of this opportunity, we welcome an application for you to join
our growing team of likeminded people.
Please note: Modality LLP reserves the right to close this
vacancy at any point during the recruitment stage.
Pre-employment
Vaccinations
As part of recruitment to the Modality LLP, we will be
checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love
this job if you have a passion for thinking outside the box, are organised, and
are driven to find and implement solutions to improve the day to day working
environment. You will learn more because you will improve the way we work from
the ground up whist working closely with leadership teams to influence service
improvement.
If you feel
this is the ideal career advancing opportunity for you and you want to rise to
the challenge of this opportunity, we welcome an application for you to join
our growing team of likeminded people.
Please note: Modality LLP reserves the right to close this
vacancy at any point during the recruitment stage.
Pre-employment
Vaccinations
As part of recruitment to the Modality LLP, we will be
checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Personal Qualities
Essential
- Ability to provide and receive complex and sensitive information
- Ability to work as part of a team
- Ability to manage own workload and work on their own initiative, taking appropriate action as necessary in the absence of the line manager
- Ability to maintain composure in difficult situations
- Ability to work to deadlines and under pressure
- Smart appearance
Experience
Essential
- Proven experience as a Medical Secretary or a similar role
- Proven experience in administrative roles, preferably within a healthcare or private services setting.
- Strong organisational and multitasking abilities to efficiently manage administrative tasks
- Excellent communication and interpersonal skills to interact with patients, healthcare professionals and internal staff.
- Proficient in using office software (e.g. Microsoft Office) and any relevant healthcare management systems.
- Ability to work well under pressure and meet tight deadlines.
- Attention to detail to ensure accuracy in administrative tasks, record keeping and documentation.
- Efficient time management skills to meet deadlines.
- Ability to identify issues, troubleshoot problems and implement effective solutions.
Skills
Essential
- To be able to write clear, concise messages often involving complex medical terminology (E)
- To understand a range of Protocols and Policies and implement them in everyday work. (E)
- Good standard of written communication (E)
- To comprehend complex instructions or documents containing medical terminology (E)
- To be able to communicate with all levels of personnel, including medical professionals, patients and outside agencies. (E)
- To be able to relay clear, concise messages containing medical terminology without risk of misunderstanding (E)
Knowledge
Essential
- Knowledge of full range of administrative procedures and associated equipment (E)
- Knowledge of software programmes including Microsoft Office Word, Excel, Outlook and other relative software product(E)
- Self-motivated and ability to work without supervision when required (E)
- Excellent organisational and communication skills (E)
- Ability to maintain computerised and manual filing/documentation systems (E)
- Understanding of how clinical services work and the importance of/inter-links between the duties commensurate with this role (D)
- Previous experience of working in a clinical provider organisation (D)
- Knowledge/previous experience of SystmOne clinical system (D)
- Knowledge/previous experience of the NHS E Referrals Service
Person Specification
Personal Qualities
Essential
- Ability to provide and receive complex and sensitive information
- Ability to work as part of a team
- Ability to manage own workload and work on their own initiative, taking appropriate action as necessary in the absence of the line manager
- Ability to maintain composure in difficult situations
- Ability to work to deadlines and under pressure
- Smart appearance
Experience
Essential
- Proven experience as a Medical Secretary or a similar role
- Proven experience in administrative roles, preferably within a healthcare or private services setting.
- Strong organisational and multitasking abilities to efficiently manage administrative tasks
- Excellent communication and interpersonal skills to interact with patients, healthcare professionals and internal staff.
- Proficient in using office software (e.g. Microsoft Office) and any relevant healthcare management systems.
- Ability to work well under pressure and meet tight deadlines.
- Attention to detail to ensure accuracy in administrative tasks, record keeping and documentation.
- Efficient time management skills to meet deadlines.
- Ability to identify issues, troubleshoot problems and implement effective solutions.
Skills
Essential
- To be able to write clear, concise messages often involving complex medical terminology (E)
- To understand a range of Protocols and Policies and implement them in everyday work. (E)
- Good standard of written communication (E)
- To comprehend complex instructions or documents containing medical terminology (E)
- To be able to communicate with all levels of personnel, including medical professionals, patients and outside agencies. (E)
- To be able to relay clear, concise messages containing medical terminology without risk of misunderstanding (E)
Knowledge
Essential
- Knowledge of full range of administrative procedures and associated equipment (E)
- Knowledge of software programmes including Microsoft Office Word, Excel, Outlook and other relative software product(E)
- Self-motivated and ability to work without supervision when required (E)
- Excellent organisational and communication skills (E)
- Ability to maintain computerised and manual filing/documentation systems (E)
- Understanding of how clinical services work and the importance of/inter-links between the duties commensurate with this role (D)
- Previous experience of working in a clinical provider organisation (D)
- Knowledge/previous experience of SystmOne clinical system (D)
- Knowledge/previous experience of the NHS E Referrals Service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
