Job summary
About Us
Modality LLP is
a large-scale provider on NHS community outpatient and diagnostic services.
Locally, we offer patients access to community outpatient services across a
number of specialty areas including Cardiology, Dermatology, Rheumatology, ENT,
Gynaecology, Ophthalmology, Orthopaedics, Urology and Respiratory Medicine. We
also offer a range of diagnostic services including x-ray and ultrasound.
We are
recruiting a Receptionist who will meet and greet patients at our
sites and support the day-to-day running of our specialist clinics at our
Bromsgrove location.
As an employee with
us you can benefit from
Enrolment
to the NHS pension scheme
Annual
leave minimum 27 days, plus 8 days bank holiday pro rata
Employee
discounts and benefits scheme
Employee
assistance programme (EAP)
Education
and career pathways
Enhanced
Family friendly policies
Flexible
working
Wellbeing
support and initiative
If you are interested in joining us
please read on
Main duties of the job
The role is an all-rounded, patient facing and back- office
administration role; we are seeking individuals to join our team who are
caring, compassionate and confident, who demonstrate effective communication,
excellent customer service skills, IT skills, and the ability to support
patients with general enquiries and signpost them to the most appropriate team
member or service. The postholder will
be a key member of the practice team, responsible for completing a variety of
tasks including dealing with patient requests i.e. appointment booking, general
enquiries in person and over the telephone, as well as performing a number of
administrative duties.
About us
Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.
Our service offer and expertise include:
- Over 15 years of experience of delivering community outpatient services
- Contracts with ICBs and hospital providers
- A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
- Delivery of over 120,000 patient consultations per year
- Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week
Modality
LLP is an Equal Opportunities Employer and is committed to ensuring equal
employment opportunities for all our potential applicants in line with the
Equality Act, 2010.
Job description
Job responsibilities
Please refer to the
supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love this
job if you have a passion for helping and interacting with patients to provide
and process information in response to enquiries. You will also be able to
enhance your computer skills by using MS Word, Outlook, Excel and other
relevant software packages.
If you feel this is
the ideal career and looking for a daily challenge, we welcome an application
for you to join our growing team of likeminded people.
The Modality LLP reserves the right
to close this vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality LLP, we will be
checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Job description
Job responsibilities
Please refer to the
supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love this
job if you have a passion for helping and interacting with patients to provide
and process information in response to enquiries. You will also be able to
enhance your computer skills by using MS Word, Outlook, Excel and other
relevant software packages.
If you feel this is
the ideal career and looking for a daily challenge, we welcome an application
for you to join our growing team of likeminded people.
The Modality LLP reserves the right
to close this vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality LLP, we will be
checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Skills
Essential
- Customer service orientation
- Excellent listening, communication and interpersonal skills
- Problem-analysis and problem-solving
- Administrative and organisational skills
- Ability to follow policies, practices and protocols.
- Stress tolerance
- Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
- Computer-literate and adaptable in using different software
Personal Qualities
Essential
- Confident and welcoming demeanour
- Professional approach to work
- Good telephone manner
- Strong team player
- Smart appearance
- Exercises tact and discretion at all times
- Demonstrates initiative to handle any unforeseen events during a shift
- Demonstrates flexibility towards new working practices and towards working hours
Knowledge
Essential
- Customer service principles and practices Basic medical terminology
- Reception protocols
- Basic telephone call management, including taking and transferring calls NHS systems
- MS Word, Outlook, Excel and other relevant software packages
- Knowledge of / experience from within NHS/General Practice
- Previous call-handling experience
Person Specification
Skills
Essential
- Customer service orientation
- Excellent listening, communication and interpersonal skills
- Problem-analysis and problem-solving
- Administrative and organisational skills
- Ability to follow policies, practices and protocols.
- Stress tolerance
- Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
- Computer-literate and adaptable in using different software
Personal Qualities
Essential
- Confident and welcoming demeanour
- Professional approach to work
- Good telephone manner
- Strong team player
- Smart appearance
- Exercises tact and discretion at all times
- Demonstrates initiative to handle any unforeseen events during a shift
- Demonstrates flexibility towards new working practices and towards working hours
Knowledge
Essential
- Customer service principles and practices Basic medical terminology
- Reception protocols
- Basic telephone call management, including taking and transferring calls NHS systems
- MS Word, Outlook, Excel and other relevant software packages
- Knowledge of / experience from within NHS/General Practice
- Previous call-handling experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
