Job summary
Modality
LLP is a large-scale provider of NHS community outpatient and diagnostic
services. Locally we offer patients access to community outpatient
services across a number of specialty areas including Cardiology, Dermatology,
Rheumatology, ENT, Gynaecology, Ophthalmology, Orthopaedics, Urology, and
Respiratory Medicine. We also offer a range of diagnostic services
including X-ray and Ultrasound.
The
Surgical Pathway Coordinator (SPC) role is responsible for ensuring that
patients requiring surgical procedures within Modality LLP services are
supported through their care pathway in a way that they feel fully informed
about their operation, receive timely information and communication before and
after surgery, and experience a well-coordinated and smooth pathway.
As
an employee with us you can benefit from
Enrolment
to the NHS pension scheme
Annual
leave minimum 27 days, plus 8 days bank holiday pro rata
Employee
discounts and benefits scheme
Employee
assistance programme (EAP)
Education
and career pathways
Enhanced
Family friendly policies
Flexible
working
Wellbeing
support and initiative
If
you are interested in learning more, please read on.
Main duties of the job
Work in
partnership with clinicians and administrative teams to carefully coordinate
the smooth running of the surgical pathway by ensuring that coordinated and
streamlined administrative processes revolve around the patient and their
individual needs.
Work
closely with surgeons and anesthetists to ensure that elective inpatient
theatre sessions are booked to maximum utilisation, taking into consideration
both clinical priority and length of wait.
Lead
the coordination of an efficient and high-quality elective surgery pathway
Coordinate
theatre lists with surgeons, anesthetists and theatre teams
Booking
theatres for surgical lists by liaising with in-house and third-party teams
Building
rotas 3-6 months in advance
Ensuring
patients are appropriately prepped for surgery i.e. checking that previous
consultations, consent forms and pre-operative assessments are available prior
to surgery
Organising
patient transport, as required
Working
closely with specialty admin teams to monitor waiting lists for surgery and
post operative follow ups
Working
with operational teams to monitor and procure equipment and consumables
Sending
out pre-operative and post-operative educational information to patients
Ensuring
that patients are prepped and receive regular reminders about their surgery in
order to minimise the risk of DNAs/cancellations
Providing
an excellent customer service and a professional administrative service to
patients
About us
Modality
LLP is a provider of NHS community outpatient services within a number of
regions across the UK.
Our
services offer and expertise include:
14
years of experience of delivering community outpatient services
Contracts
with CCGs and hospital providers
A
diverse clinical workforce of consultants, GPs with extended roles, specialist
nurses and allied health professionals
Delivery
of over 100.000 patient consultations per year
Delivery
of 1st consultations within a maximum of 4 weeks from a referral
from a choice of community locations, 7 days per week
Job description
Job responsibilities
Please
refer to the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You
will love this job if you have a passion for supporting patients to adopt
health promotion strategies that promote patients to live healthily and apply
principles of self-care. You will learn more because you will improve the way
we work from the ground up whist working closely with leadership teams to
influence service improvement.
If
you feel this is the ideal career advancing opportunity for you and you want to
rise to the challenge of this opportunity, we welcome an application for you to
join our growing team of likeminded people.
Please
Note: The Modality Partnership reserves the right to close this vacancy at any
time during the advertising period.
Pre-employment
Vaccinations
As
part of recruitment to the Modality Partnership, we will be checking the
vaccination status of all new starters so that we can manage individual and
environmental risks. We will offer support to those who may be undecided about
vaccinations. Some vaccinations for certain roles are mandatory, and you will
be asked to provide evidence of this where there is a mandatory requirement.
Right
to work checks
All
applicants invited for interview will need to prove their right to work in the
UK at the interview stage
References
References
must be secured prior to beginning employment, one must be your current or most
recent employer.
Employment
history
You
must notify us of any employment gaps of 6 weeks or more.
Job description
Job responsibilities
Please
refer to the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You
will love this job if you have a passion for supporting patients to adopt
health promotion strategies that promote patients to live healthily and apply
principles of self-care. You will learn more because you will improve the way
we work from the ground up whist working closely with leadership teams to
influence service improvement.
If
you feel this is the ideal career advancing opportunity for you and you want to
rise to the challenge of this opportunity, we welcome an application for you to
join our growing team of likeminded people.
Please
Note: The Modality Partnership reserves the right to close this vacancy at any
time during the advertising period.
Pre-employment
Vaccinations
As
part of recruitment to the Modality Partnership, we will be checking the
vaccination status of all new starters so that we can manage individual and
environmental risks. We will offer support to those who may be undecided about
vaccinations. Some vaccinations for certain roles are mandatory, and you will
be asked to provide evidence of this where there is a mandatory requirement.
Right
to work checks
All
applicants invited for interview will need to prove their right to work in the
UK at the interview stage
References
References
must be secured prior to beginning employment, one must be your current or most
recent employer.
Employment
history
You
must notify us of any employment gaps of 6 weeks or more.
Person Specification
Knowledge
Essential
- Knowledge of full range of administrative procedures and associated equipment (E)
- Knowledge of software programmes including Microsoft Office Word, Excel, Outlook and other relative software product(E)
- Self-motivated and ability to work without supervision when required (E)
- Excellent organisational and communication skills (E)
- Ability to maintain computerised and manual filing/documentation systems (E)
- Understanding of how clinical services work and the importance of/inter-links between the duties commensurate with this role (D)
- Previous experience of working in a clinical provider organisation (D)
- Customer service experience (E)
- Knowledge/previous experience of SystmOne clinical system (D)
- Previous experience of working within a similar role e.g. Medical Secretary (D)
Skills
Essential
- To be able to write clear, concise messages often involving complex medical terminology (E)
- To understand a range of Protocols and Policies and implement them in everyday work. (E)
- Good standard of written communication (E)
- To comprehend complex instructions or documents containing medical terminology (E)
- To be able to communicate with all levels of personnel, including medical professionals, patients and outside agencies. (E)
- To be able to relay clear, concise messages containing medical terminology without risk of misunderstanding (E)
Personal Qualities
Essential
- Ability to provide and receive complex and sensitive information
- Ability to work as part of a team
- Ability to manage own workload and work on their own initiative, taking appropriate action as necessary in the absence of the line manager
- Ability to maintain composure in difficult situations
- Ability to work to deadlines and under pressure
Person Specification
Knowledge
Essential
- Knowledge of full range of administrative procedures and associated equipment (E)
- Knowledge of software programmes including Microsoft Office Word, Excel, Outlook and other relative software product(E)
- Self-motivated and ability to work without supervision when required (E)
- Excellent organisational and communication skills (E)
- Ability to maintain computerised and manual filing/documentation systems (E)
- Understanding of how clinical services work and the importance of/inter-links between the duties commensurate with this role (D)
- Previous experience of working in a clinical provider organisation (D)
- Customer service experience (E)
- Knowledge/previous experience of SystmOne clinical system (D)
- Previous experience of working within a similar role e.g. Medical Secretary (D)
Skills
Essential
- To be able to write clear, concise messages often involving complex medical terminology (E)
- To understand a range of Protocols and Policies and implement them in everyday work. (E)
- Good standard of written communication (E)
- To comprehend complex instructions or documents containing medical terminology (E)
- To be able to communicate with all levels of personnel, including medical professionals, patients and outside agencies. (E)
- To be able to relay clear, concise messages containing medical terminology without risk of misunderstanding (E)
Personal Qualities
Essential
- Ability to provide and receive complex and sensitive information
- Ability to work as part of a team
- Ability to manage own workload and work on their own initiative, taking appropriate action as necessary in the absence of the line manager
- Ability to maintain composure in difficult situations
- Ability to work to deadlines and under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
