This job is now closed
Modality LLP is a large-scale provider of NHS Outpatient Services, renowned for its innovative approach to delivering efficient pathways for patients requiring specialist care, leading to high quality patient outcomes. We work in partnership with a number of hospitals across the country to collaboratively redesign outpatient services with more care being delivered in community settings.
We are looking for a Service Manager who can oversee the day-to-day administrative delivery of a portfolio of NHS/private services.
We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.
This job is suitable for individuals have a passion for working in an agile manner ensuring a high-quality service is provided. The postholder(s) will be committed to undertake any other duties commensurate with the role, within the bounds of their own competence.
As an employee with us you can benefit from
Enrolment to the NHS pension scheme
Minimum 27 days annual leave, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
The Modality Partnership reserve the right to close this vacancy at any time during the advertising period.
Main duties of the job
Leading the development of effective/regular communication channels across the portfolio of services e.g., weekly meetings with service clinical leads, specialty MDTs, admin team meetings etc, working alongside other Service Managers to coordinate work across the team. You will work in partnership with service clinical leads to ensure delivery of high quality clinical, business and administrative support for all services within the group portfolio.
Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.
Our service offer and expertise include:
Over 15 years of experience of delivering community outpatient services
Contracts with ICBs and hospital providers
A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
Delivery of over 120,000 patient consultations per year
Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week
- Supporting the day-to-day operational management of a portfolio of new/existing community services
- Developing expert knowledge and detailed understanding across a range of services and delegating work, as appropriate to administrative team leaders/administrators
- Proactively managing service capacity and demand on a daily basis by reviewing clinic data to ensure that appointment slots are not wasted, and capacity is regularly monitored to remain within waiting times KPIs
- Work alongside other Service Managers to coordinate work across the team
- Working closely with other teams across the organisation e.g. HR, IT, Governance and Finance to ensure services are delivered efficiently and effectively
- Working with service clinical leads to plan clinical rotas and solve service risks and issues.
- Leading the development of effective/regular communication channels across the portfolio of services e.g. weekly meetings with service clinical leads, specialty MDTs, admin team meetings etc
- Ensuring that clinical MDTs are embedded across each service with standardised agendas, data packs and actions being prepared and circulated in a timely manner
- Preparing weekly reports for operational meetings on service capacity/demand, KPI delivery and operational issues
- Act as a key point of contact for external parties. This will include (but not be limited to) liaison with the clinical workforce, clinical lead, referring practices, GPs, Practice Managers, CCGs and hospital service managers
- Develop and maintain standard operating policies and protocols for services within the portfolio
- Working closely with the Governance department to ensure that all legal/regulatory requirements are embedded within the portfolio of services and CQC compliance is a high priority in day-to-day service delivery
- Leading investigations into complaints, incidents and significant events for all services within the Service Managers portfolio, with support from the governance department
- Supporting the governance department with preparations for CQC inspections, as required
- Establishing and maintaining operational risk and issues logs for all services within the portfolio
- Work closely with the governance/admin team to ensure compliance with confidentiality, data protection, information governance and security policies and procedures
- Directly line managing key staff groups including administrative teams, clinical teams and allied health professionals
- Leading staff recruitment as required including, developing job descriptions/adverts, shortlisting, interviewing and working with the HR department to ensure that all necessary pre employment checks are completed
- Developing and implementing staff induction and training frameworks for a variety of staff roles
- Lead staff performance reviews, appraisals and PDR development for administrative and clinical roles
- Managing complex HR/employee relations issues including staff sickness and poor performance
- Preparing monthly payroll updates and working with the payroll department to resolve any pay related issues
- Attend and contribute to project group meetings to feedback on progress with the development and delivery of new/existing services
- Support the business development team with the implementation of new services through the development and delivery of detailed implementation plans
- Contribute to other key projects as and when required e.g. service evaluations, audits and reviews
Communications & Engagement
- Proactively promote the benefits of modality community/private services through the development and dissemination of promotional materials to external stakeholders
- Ensuring that all information in the external domain remains up-to-date e.g. information held on the NHS e-Referral Service
- Taking ownership of internal and external communications channels e.g. Future NHS/modality website pages relating to service portfolio in order to ensure all information presented is accurate and up-to-date
- Building and maintaining effective working relationships with commissioners and other key stakeholders