Deputy Contracts and Performance Manager

Job description

Job responsibilities

Contract Management

Manage the Contracts to ensure contract delivery in line with funding requirements, NHS Commissioning Intentions, CCG s and Local Authorities

Support with Third party contracts where required to monitor and ensure performance / procurement is met ie savings where required

Manage the Contract to the agreed output levels and/or volumes and to an appropriate and agreed quality (including any requirements placed by relevant External inspection Frameworks CQC, and Ofsted services)

Identify, monitor and manage risk associated with contracts and ensuring appropriate business controls, continuity and contingency plans are in place

Ensure Roles and Responsibilities with internal delivery teams are clear and maintained, with internal and external operational teams being briefed on contractual requirements, quality reviews and contract Lifecyle monitoring

Support with third party IT, net accounts are maintained and provided in line with Contractual requirements including DSPT (annual Data Security Protection Toolkit submission), localised system ClearCare, Birdie or other systems in place

All reporting Submissions for Kinver Care including quality reviews

Monitoring of referrals via portals, email and directly to Kinver Care

Update annually contracting portals

Relationship Management

Deliver an agreed escalation procedures in place for identifying and handling issues with commissioners and internal operational teams and other stakeholders

Pro-actively look for ways to improve relationships with internal and external stakeholders update Communication and engagement Strategy key contacts

Work closely with internal stakeholders to achieve successful contract delivery

Ensure all contractual documentation meets the standards required by internal and external inspection bodies and delivered in line with contractual requirements.

Manage a contract change control process ensuring any changes to any agreements are in writing and endorsed by all relevant parties.

Deliver agreed Management reporting (to include performance, quality and financial matters)

Ensure the Contracts are managed within organisational governance structure and obligations (including procurement obligations)

Develop staff on Governance processes

Ensure that staff have clear objectives and performance measures and monitor and manage performance of individuals and operations compliance and engagement across the group

Comply with all Skills policies and Employment law obligations either via QCS or other apps and any new policies for Ofsted registration

Undertake a personal development programmes such as further knowledge of Ofsted and CQC regulations

Remain aware of local and national initiatives which affect the job role changes to legislation, local initiatives

Continually strive to improve staff knowledge and capability of contract management, adopting disciplines and controls to ensure successful delivery of funded contracts

Information Governance

Implementation of DSPT training and submissions

Investigations for Safeguarding, lead for all LADO or RCA investigations

Network with fellow Safeguarding Leads, Caldicott Guardians and IG Leads working to ensure adherence to Caldicott principles Lead SIRO, DPO and Governance Lead

Understand and reflect on decision making around information sharing

Lead for Subject Access and Freedom of Information requests

Understand the implications of GDPR and project roll out in line with ICO requirements

Self-assess and reflect on your own practice

Secure systems and IT practices maintain secure and clean datasets for localised system, full analysis of data performance

Training materials for systems and processes train the trainer approach used

IT lead for sub-contractors

Tenders

The strategy document contains a relatively small number of aims supported by objectives. The aims are as follows:

To develop a strong procurement function for tenders across services with Director of Contract Performance and Compliance

Tender timelines adhered too and realistic tenders

Learning from previous experience - what has been successful in the past and what will win going forward (lessons learnt)

Analysing the market in terms of who the competition is

Developing, at a high level, what needs to be done to maximise our chance of winning by:

o Building on our strengths

o Mitigating our weaknesses

o Increasing our credibility

o Tender Libraries e.g policies, SoPs, Business plans, case studies

o Implementation plans for each service

Compliance and Governance

Compliance:

Support Nominated Individual with CQC

Support Inform and prepare staff on inspection fundamentals

Inform and prepare staff on questions they may be asked

Link innovation to outcomes

Link events to actions and outcomes

Check the quality of our care documentation

Check the quality of our personnel files

New CQC structure in place, work closely with local inspector build relationships

Conduct mock CQC inspections and full audits across all services

Support SIRO for organisation

Support DPO for organisation

Ofsted:

Policies across all platforms support

SOP updates and support

Reg 44 and 45 support

Operational:

Quality visits for both Kinver Care

Collate and support with collation of actions from visits

Meeting with Commissioners and lead to meet action plans from annual meetings with Director of Operations and other Directors.

Person Specification

Qualifications

Essential

• Educated to at least GCSE Level or Equivalent Knowledge

Experience

Essential

• With a strong focus on ensuring continued Contracting, Performance and Compliance the post holder will need to demonstrate high attention to detail, on occasion working to tight deadlines.
• Previous experience in an office-based administrative or similar role is essential.
• Experience of handling large volumes of complex diverse healthcare data, adding analysis and value to assist service users, carers and staff
• Experience of working with a range of stakeholders in healthcare
• Educated to at least GCSE Level or Equivalent Knowledge and
• Experience in a client facing/customer service position.
• Other Flexible working attitude Skills and abilities in Contract, Performance or Compliance roles or similar skillset
• Excellent written and verbal communication skills
• Highly-developed leadership skills with the ability to motivate and engage individuals and teams
• Advanced competency in Microsoft Office applications or other systems
• Effective influencing skills, including the ability to influence departments or individuals
• Demonstrable problem- solving ability in complex environments
• Proven track record of working under pressure and to strict deadlines
• Highly motivated individual to enthuse others in service improvements and self development.
• Personal maturity, with ability to cope with challenges and potentially hostile environments

Expectations

Essential

• Effective verbal and written communication and influencing skills
• Effective negotiation skills Ability to maintain confidentiality and deal with situations in a sensitive manner.
• Able to work to tight deadlines and pay excellent attention to detail Able to prioritise and manage own workload.
• The ability to work on own initiative responding to immediate requests.
• Team member, willing to adapt to regularly changing situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kinver Care Ltd

Address

Townend House, 4th Floor North

Park Street

Walsall

WS1 1NS

Employer's website

https://kinvercare.co.uk (Opens in a new tab)