Job summary
The postholder will work closely with the Head of Quality for Medical and Surgical Care and Head of Operations, Theatres, Endoscopy and Interventional Radiology to embed clinical governance, quality assurance, and accreditation within operational delivery, and ensure that operational priorities are clinically led and aligned with best practice. This alignment will support compliance, drive operational goals, and foster a high-performing environment where clinical excellence, efficiency and impro
Main duties of the job
The Head of Nursing Operations, Medical and Surgical Care is a pivotal leadership role responsible for the operational, quality, and safety management of the medical and surgical nursing at The London Clinic. This postholder will lead the end-to-end delivery of inpatient medical and surgical pathways, ensuring safe, efficient, and compassionate care for patients across all stages of their treatment journey.
Working in close partnership with senior stakeholders, including the Chief Operating Officer, Chief Nurse, Medical Director and the Head of Operations, Theatres, Endoscopy and Interventional Radiology, the Head will drive improvements in clinical operations, workforce planning, and patient experience. A key focus of the role is to deliver operational excellence, efficiency, and productivity, enhancing service quality and supporting the long-term strategy.
About us
The London Clinic is one of the UK's largest independent hospitals and a registered charity. We offer a unique blend of cutting-edge medical facilities, a strong charitable mission, and a deeply patient-centred culture. Our main hospital spans several buildings along Harley Street and Devonshire Place in Marylebone, where we provide complex medical and surgical care across a range of specialties, including oncology, surgery, and critical care.
As a not-for-profit organisation, we reinvest all our surplus into advancing healthcare and improving patient outcomes - not shareholder returns. We are committed to delivering exceptional care while continuously investing in our people, services, and facilities.
Our values - We go further, We work as one, We personalise care - are at the heart of everything we do.
Job description
Job responsibilities
We're recruiting for a highly experienced Nurse Manager to join The London Clinic as Head of Nursing Operations for Medical and Surgical Care. This is a high-profile Band 8b role with significant scope and visibility, suited to someone with a strong operational track record in acute care nursing. You'll be joining a forward-thinking leadership team at a pivotal time, with the opportunity to shape service design, drive strategic improvement, and deliver high-quality, patient-centred care at scale. Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities located in the heart of London's medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of "We go further", "We work as one" and "We personalise care." Job Profile Job Type: This is a full-time, permanent position working 37.5 hours per week. Salary: Band 8b Location: 20 Devonshire Place, Marylebone, W1G 6BW Benefits package:
Contributory pension scheme (total annual contribution up to 20%).Private Medical Healthcare.33 day's annual leave (Inclusive of bank holidays).Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety ofretailers/services, plus much more.We also offer excellent career development; with clear career pathways and access to further education. About the role The Head of Nursing Operations is responsible for the operational, quality, and safety management of our inpatient nursing services, including ward nursing, Clinical Nurse Specialists, critical care, pre-assessment, and the clinical site team. You'll lead the end-to-end delivery of inpatient medical and surgical care pathways, ensuring safe, effective, and compassionate care throughout the patient journey. Working in close partnership with senior stakeholders, including the Chief Operating Officer, Chief Nurse, Medical Director and Heads of Service, you'll play a key role in workforce planning, service improvement, and operational excellence. You'll also collaborate closely with the Head of Operations for Theatres, Endoscopy and Interventional Radiology to ensure integrated, efficient service delivery across the wider hospital. With a focus on performance, governance, and continuous improvement, you'll drive standards while maintaining a strong clinical voice in strategic decision-making. This role is part of the Silver On-Call rota and offers a visible leadership opportunity within a fast-paced, patient-focused environment. What we're looking for
NMC registration and a strong professional background in inpatient or complex acute careExtensive experience at Band 8a or 8b level, including clinical and operational leadership of large teamsA proven track record of improving service delivery, quality, and efficiency in hospital settingsA clear understanding of governance frameworks and the ability to embed robust systems to ensure compliance and safe careExcellent collaboration and influencing skills, particularly at senior leadership and board levelA strategic mindset, with the ability to balance day-to-day service pressures with long-term service developmentA leadership style that is inclusive, visible and aligned to our values: We go further, We work as one, We personalise care Apply Now To apply, please submit your CV along with a cover letter outlining your experience and suitability for the role. Your cover letter should reflect your alignment to the key responsibilities and leadership expectations outlined in this advert. The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community. We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team. The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
Job description
Job responsibilities
We're recruiting for a highly experienced Nurse Manager to join The London Clinic as Head of Nursing Operations for Medical and Surgical Care. This is a high-profile Band 8b role with significant scope and visibility, suited to someone with a strong operational track record in acute care nursing. You'll be joining a forward-thinking leadership team at a pivotal time, with the opportunity to shape service design, drive strategic improvement, and deliver high-quality, patient-centred care at scale. Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities located in the heart of London's medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of "We go further", "We work as one" and "We personalise care." Job Profile Job Type: This is a full-time, permanent position working 37.5 hours per week. Salary: Band 8b Location: 20 Devonshire Place, Marylebone, W1G 6BW Benefits package:
Contributory pension scheme (total annual contribution up to 20%).Private Medical Healthcare.33 day's annual leave (Inclusive of bank holidays).Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety ofretailers/services, plus much more.We also offer excellent career development; with clear career pathways and access to further education. About the role The Head of Nursing Operations is responsible for the operational, quality, and safety management of our inpatient nursing services, including ward nursing, Clinical Nurse Specialists, critical care, pre-assessment, and the clinical site team. You'll lead the end-to-end delivery of inpatient medical and surgical care pathways, ensuring safe, effective, and compassionate care throughout the patient journey. Working in close partnership with senior stakeholders, including the Chief Operating Officer, Chief Nurse, Medical Director and Heads of Service, you'll play a key role in workforce planning, service improvement, and operational excellence. You'll also collaborate closely with the Head of Operations for Theatres, Endoscopy and Interventional Radiology to ensure integrated, efficient service delivery across the wider hospital. With a focus on performance, governance, and continuous improvement, you'll drive standards while maintaining a strong clinical voice in strategic decision-making. This role is part of the Silver On-Call rota and offers a visible leadership opportunity within a fast-paced, patient-focused environment. What we're looking for
NMC registration and a strong professional background in inpatient or complex acute careExtensive experience at Band 8a or 8b level, including clinical and operational leadership of large teamsA proven track record of improving service delivery, quality, and efficiency in hospital settingsA clear understanding of governance frameworks and the ability to embed robust systems to ensure compliance and safe careExcellent collaboration and influencing skills, particularly at senior leadership and board levelA strategic mindset, with the ability to balance day-to-day service pressures with long-term service developmentA leadership style that is inclusive, visible and aligned to our values: We go further, We work as one, We personalise care Apply Now To apply, please submit your CV along with a cover letter outlining your experience and suitability for the role. Your cover letter should reflect your alignment to the key responsibilities and leadership expectations outlined in this advert. The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community. We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team. The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
Person Specification
Qualifications
Essential
- * Registered professional, or degree level qualification with relevant experience.
Experience
Essential
- * Registered Nurse.
- * Experience at senior level in a healthcare environment, including a sound understanding of the performance requirements of delivering operational services.
- * Significant experience in developing and improving operational services and teams.
- * Experience in developing and applying performance management to monitor and improve service levels.
- * Experience of developing new business and working collaboratively consultants to support revenue generation.
- * Experience of measuring and evaluating outcomes and utilisation of services in order to optimise and drive improvement.
- * A proven track record of delivering results/impact in senior management role.
- * Experience in defining and optimising patient pathways across a range of specialties.
- * Understanding of private healthcare market and opportunities and challenges in the delivery of healthcare in the independent sector.
- * Extensive understanding and experience in application of governance and assurance in the relevant legislation, accreditation and governing bodies.
- * To have knowledge of current trends and developments across specialties.
- * Active involvement in quality improvement change process within previous working environments/teams.
- * Ability to shape and implement a vision and strategy for a clinically excellent service.
- * Strong relationship building and ability to influence with both internal and external senior stakeholders, including exec board level.
Person Specification
Qualifications
Essential
- * Registered professional, or degree level qualification with relevant experience.
Experience
Essential
- * Registered Nurse.
- * Experience at senior level in a healthcare environment, including a sound understanding of the performance requirements of delivering operational services.
- * Significant experience in developing and improving operational services and teams.
- * Experience in developing and applying performance management to monitor and improve service levels.
- * Experience of developing new business and working collaboratively consultants to support revenue generation.
- * Experience of measuring and evaluating outcomes and utilisation of services in order to optimise and drive improvement.
- * A proven track record of delivering results/impact in senior management role.
- * Experience in defining and optimising patient pathways across a range of specialties.
- * Understanding of private healthcare market and opportunities and challenges in the delivery of healthcare in the independent sector.
- * Extensive understanding and experience in application of governance and assurance in the relevant legislation, accreditation and governing bodies.
- * To have knowledge of current trends and developments across specialties.
- * Active involvement in quality improvement change process within previous working environments/teams.
- * Ability to shape and implement a vision and strategy for a clinically excellent service.
- * Strong relationship building and ability to influence with both internal and external senior stakeholders, including exec board level.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
