Health Advocate

The London Clinic

Information:

This job is now closed

Job summary

As Health Advocate you will support the Head of Client Relations in administering the Health Concierge and VIP patient pathways. Developing and maintaining robust, credible and professional relationships with patients/clients, consultants and all stakeholders. You will be responsible for the daily communication, execution and logistics during VIP and Health Concierge client visits. You will have a high degree of involvement and communications across multiple functions within the

Main duties of the job

Key Duties Supporting the Head of Client relations in administering the Health Concierge/VIP pathways, being the liaison for VIP and Health Concierge service users. Collaborate with external and internal stakeholders to ensure clinical/non-clinical pathways are streamlined and responsive world-class care is delivered to patients. Providing superior personalised guest services to all Health Concierge/VIP patients. Oversee the day to day administration ensuring timescales and quality standards are met. Responsible for data entry, ensuring CRM is updated, reviewed and maintained daily relating to VIP and Health Concierge services. Support Head of Client Relations in providing daily / weekly KPI reporting and ensure tight financial process controls.

About us

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care. Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Speciality areas include, General surgery; ENT; Gynaecology; Hepatobiliary; Neuro-spinal; Ophthalmic; Orthopaedic; Plastic and reconstructive; Robotic; Urology; Vascular & Weight loss surgery (bariatric surgery).

Date posted

22 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

Health Advocate

Job locations

The London Clinic, 20 Devonshire Place

London

W1G 6BW


Job description

Job responsibilities

We have an exciting new opportunity for a Health Advocate working within the VIP Client Relations team to join The London Clinic, based at our main hospital site in London (W1G 6BW). We are offering a competitive salary.

  • Job Type: This is a full-time, permanent position
  • Shift Pattern: 37.5 hours per week, a degree of flexibility required; occasional weekends and evenings Expectation of on call duties (via telephone)
  • Job Location: 20 Devonshire Place, London, W1G 6BW (Close to Regents Park/Baker St tube stations).
  • Salary: Competitive
  • Benefits package: We offer a comprehensive package which includes a contribution pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 day's annual leave (inclusive of bank holidays), season ticket travel loan, and a wide range of discounts with a variety of retailers and services. We also offer excellent career development; with clear career pathways and access to further education.
    • Key Duties
  • Supporting the Head of Client relations in administering the Health Concierge/VIP pathways, being the liaison for VIP and Health Concierge service users.
  • Collaborate with external and internal stakeholders to ensure clinical/non-clinical pathways are streamlined and responsive world-class care is delivered to patients.
  • Providing superior personalised guest services to all Health Concierge/VIP patients.
  • Oversee the day to day administration ensuring timescales and quality standards are met.
  • Responsible for data entry, ensuring CRM is updated, reviewed and maintained daily relating to VIP and Health Concierge services.
  • Support Head of Client Relations in providing daily / weekly KPI reporting and ensure tight financial process controls.
    • Skills & Experience
  • Experience of five-star luxury / world class customer service.
  • Excellent IT skills: competency using all MS Office products (Word, Excel, PowerPoint).
  • Critical-thinking - ability to look at all perspectives and get to the root of issues.
  • Able to work on own initiative, pro-active and ability to cope in changing environments.
  • Tact and sensitivity when dealing with patients and visitors.
  • Calm under pressure.
  • An ability to work flexibly, including some unsocial hours are integral to the role and maintaining appropriate links and access to the consultants.
    • The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community. We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team. The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.

    Job description

    Job responsibilities

    We have an exciting new opportunity for a Health Advocate working within the VIP Client Relations team to join The London Clinic, based at our main hospital site in London (W1G 6BW). We are offering a competitive salary.

  • Job Type: This is a full-time, permanent position
  • Shift Pattern: 37.5 hours per week, a degree of flexibility required; occasional weekends and evenings Expectation of on call duties (via telephone)
  • Job Location: 20 Devonshire Place, London, W1G 6BW (Close to Regents Park/Baker St tube stations).
  • Salary: Competitive
  • Benefits package: We offer a comprehensive package which includes a contribution pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 day's annual leave (inclusive of bank holidays), season ticket travel loan, and a wide range of discounts with a variety of retailers and services. We also offer excellent career development; with clear career pathways and access to further education.
    • Key Duties
  • Supporting the Head of Client relations in administering the Health Concierge/VIP pathways, being the liaison for VIP and Health Concierge service users.
  • Collaborate with external and internal stakeholders to ensure clinical/non-clinical pathways are streamlined and responsive world-class care is delivered to patients.
  • Providing superior personalised guest services to all Health Concierge/VIP patients.
  • Oversee the day to day administration ensuring timescales and quality standards are met.
  • Responsible for data entry, ensuring CRM is updated, reviewed and maintained daily relating to VIP and Health Concierge services.
  • Support Head of Client Relations in providing daily / weekly KPI reporting and ensure tight financial process controls.
    • Skills & Experience
  • Experience of five-star luxury / world class customer service.
  • Excellent IT skills: competency using all MS Office products (Word, Excel, PowerPoint).
  • Critical-thinking - ability to look at all perspectives and get to the root of issues.
  • Able to work on own initiative, pro-active and ability to cope in changing environments.
  • Tact and sensitivity when dealing with patients and visitors.
  • Calm under pressure.
  • An ability to work flexibly, including some unsocial hours are integral to the role and maintaining appropriate links and access to the consultants.
    • The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community. We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team. The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.

    Person Specification

    Qualifications

    Essential

    • Please see attached JD and person specification....................................................................

    Experience

    Essential

    • Please see attached JD and person specification....................................................................
    Person Specification

    Qualifications

    Essential

    • Please see attached JD and person specification....................................................................

    Experience

    Essential

    • Please see attached JD and person specification....................................................................

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    The London Clinic

    Address

    The London Clinic, 20 Devonshire Place

    London

    W1G 6BW


    Employer's website

    https://www.thelondonclinic.co.uk (Opens in a new tab)

    Employer details

    Employer name

    The London Clinic

    Address

    The London Clinic, 20 Devonshire Place

    London

    W1G 6BW


    Employer's website

    https://www.thelondonclinic.co.uk (Opens in a new tab)

    For questions about the job, contact:

    Resourcing Partner

    Carli Hearne

    C.Hearne@thelondonclinic.co.uk

    02081595753

    Date posted

    22 January 2025

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    Health Advocate

    Job locations

    The London Clinic, 20 Devonshire Place

    London

    W1G 6BW


    Supporting documents

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