Medical Secretary

Job summary

Priory Hospital Ticehurst House is looking to recruit a Medical Secretary to join the team. This is a full time 37.5 hours role.

Main duties of the job

Youll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesnt involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Ensure revenues and billing processes are followed and monies collected. 
• Monitor referrals, appointments and debt collection, addressing any blocks and escalating when appropriate. 
• Ensure all patients have up to date PMI cover or self-pay funding in place. 
• Ensure cross cover within specified Medical Secretaries teams. 
• Provide exceptional customer service to our patients, ensuring a positive customer experience. 
• You will be required to accurately record Independent Consultant time to ensure appropriate invoicing controls are in place for the hospital. Independent Consultant Time is designated as time you spend completing tasks assigned to you by a Consultant. 
• Ensure diaries and patient appointments are directly organised with patients and Consultants whilst ensuring the hospital is providing the best possible service to patients. 
• Consistent use of Carenotes, paying particular attention to uploading reports and copy documents as appropriate and in line with company policies and SLAs. 
• Liaise with Inpatient and Therapy Services regarding admissions, discharges, follow up arrangements and CPA and other multi agency meetings 
• Recognise importance of enquiries, issues and callers and apply the appropriate prioritisation to ensure the highest level of service at all times. 
• Ensure complaints from patients and families care handled with sensitivity and a level of urgency, escalating to the site Medical Director and HD, and in accordance with Company Policy. 
• Ensure that all documentation is correctly filed, in order that financial, regulatory and other auditors can be satisfied. 
• Patient details and records are updated within Carenotes promptly, ensuring accuracy of all data input. 
• Ensure that Medical records are safely stored and archived in accordance with company and local procedures. 
• Maintain all standards pertaining to confidentiality and Information Governance in accordance with Company Policies. 
• Handle all external and internal enquiries relating to an individual or department, directing queries as appropriate. 
• Seek to continually improve processes so that the hospital can operate efficiently. 
• Work effectively with colleagues across all departments with a strong focus on the success of the hospital 

About us

Priory is the UKs leading independent provider of mental health and adult social care. With 13,000 colleagues and a network of 280 services, we support over 26,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions including depression, anxiety, eating disorders and childrens mental health and provide residential and supported living care for autistic adults, people with a learning disability, PraderWilli Syndrome, brain injuries and older people.

We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.

All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check. 

We kindly request that recruitment agencies do not contact us regarding this vacancy.