Inequalities Operations Manager

Job description

Job responsibilities

Recruitment process: Applicants should submit their CV along with a supporting statement that addresses the person specification (see attachment) and demonstrates how they meet the essential requirements of the role.

Shortlisted candidates will be invited to a 45-minute interview, followed by a 30-minute practical assessment, giving you the chance to demonstrate your approach to operational planning and problem-solving.

Interview dates: Tuesday 16 and Wednesday 17 December.

ABOUT PCL, OUR VALUES AND BEHAVIOURS

The post holder will demonstrate alignment with PCLs values and contribute to the companys strategic objectives through their work.

Our Patients

Put patients at the center of all services

Make a positive difference for our patients

Respond to the needs of the local population

Respect the value of public money

Our Team

Respect each other

Trust one another

Value each others contribution

Empower our people

Our Company

Be a trusted company

Be a caring company

Be innovative, agile, and adaptive

Always deliver

Our strategic objectives

LLR Patient Care Locally CIC is a key partner supporting the delivery of healthcare for the NHS in Leicester, Leicestershire, and Rutland. We are a high-performing organisation meeting and achieving the highest standards of quality and governance with among the highest levels of staff and patient satisfaction. Our goal is to provide commissioned services that are locally based for patients and designed to enhance integrated relationships with other providers of care. These other providers come from a number of sources including primary care, secondary care, and the independent sector. Depending on the nature of the service, we also look to work more collaboratively with agencies such as the Local Authorities. We have a commitment to improving healthcare for the people of Leicester, Leicestershire and Rutland with services that are delivered locally.

JOB ROLE:

The purpose of this role is to support the PCL Operations Team in developing and delivering local health and wellbeing services. Responsibilities range from managing the inequalities team to overseeing service delivery across both mobile and fixed PCL sites

The role involves close collaboration with internal teams and external partners to maximise engagement in communities with low uptake of healthcare services.

The post holder will need to be innovative and creative in their thinking, solution focused and be able to build effective working relationships across the LLR Integrated Health System.

Key Areas of Responsibility

Includes but are not limited to:

Operational Management

Ensure the safe operation of fixed and mobile health and wellbeing facilities, including health and safety compliance, infection prevention and control, and the wellbeing of patients and staff.

Budget responsibility for the service, ensuring the service recognises opportunities for efficiencies and is delivered within budget

To line manage staff within the operational delivery team for inequalities, including approval of annual leave, sickness, performance monitoring and management, completion of payroll and expenses information for the staff etc.

Operational Planning

Work in collaboration with sector colleagues use population health data to inform the development of delivery models, that meet the needs of the local community and results in increased health engagement

Experience of utilising Rota Management Systems

Be innovative and creative

Use learnings from previous situations, events, and clinic experience to inform future planning for clinics

Complete site and risk assessments to ensure sites are appropriate for the vans, that welfare facilities are available and all parties are aware of the activity taking place

To link in with communications teams to promote the health and wellbeing clinics undertaken to ensure that access for the target populations is maximised.

Evaluation

Continuously evaluate the services impact on local communities, including communications, site locations, and whether services meet identified healthcare needs.

Working with Business Intelligence colleagues provide the PCL board and the Integrated Health Board (ICB) with reports detailing activity and impact

Relationships

Demonstrate PCL values in all interactions

Have a can do attitude

Lead, develop, and provide day-to-day management of the Inequalities Team, offering regular one-to-one support to encourage growth and development.

Provide leadership, direction and support to staff, fostering an open and inclusive style of working, encouraging effective working relationships across the team.

Build system networks to ensure PCL has a voice within the system

Be able to adapt information for the audience

*****Interview date: Tuesday 16th and Wednesday 17th of December*****

*****Recruitment process: Shortlisted candidates will be invited to a 45-minute interview, followed by a 30-minute practical assessment. This will give you the opportunity to demonstrate your approach to operational planning and problem-solving in a real-world context.*****

Person Specification

Qualifications

Essential

• Educated to Degree level or equivalent qualification or experience in senior management.

Desirable

• IOSH qualified or equivalent

Experience

Essential

• Highly developed verbal and written communication and presentation skills, suitable for a range of audiences
• Experience of working in a healthcare operations environment
• Motivational skills to encourage collaborative working
• Experience of utilizing rota management systems
• Strong influencing, persuasion and negotiating skills
• Quality focused with an innovative approach and ability to solve complex problems
• Ability to analyse performance data and use insights to improve patient care.
• Experience in leading all aspects of a team from nurture and development to conflict resolution and
• performance management

KNOWLEDGE

Essential

• Demonstrable staff management skills including communication, delegation, and an understanding of basic terms and conditions of employment.
• Operational knowledge of benchmarking tools and risk adjustment indicators
• Experience of working at a senior level
• Evidence of driving transformation and quality
• Service Improvement experience including use of recognised techniques.
• Sound understanding of service delivery in healthcare environments.
• Knowledge of current health service challenges and priorities
• Theoretical and practical knowledge of health service management, including change management, quality, and governance

Desirable

• Experience in developing and delivering new services
• Evidence of working collaboratively across organisations internal and external to the NHS
• Experience of working at regional or national NHSE

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

LLR Patient Care Locally Community Interest Company

Address

Office 2 and 3, Coalville Business Centre

Goliath Way

Coalville

Leicestershire

LE67 3FT

Employer's website

https://llrpcl.co.uk (Opens in a new tab)