Job responsibilities
Purpose & Overview of the Role
We are looking for an individual with
strong technical expertise in managing data who is a highly skilled SystmOne
specialist with the ability to create enhanced reports by following
specifications, create and deliver training programmes across our stakeholders
as well as someone who has an eye for detail. Within this role there will be
elements of cross-working with the Business Intelligence team in developing
data visualisations and querying data with our sub-contract organisations. The
postholder will work on project mobilisation teams providing expertise in
clinical system management, innovative ideas, and reporting solutions to streamline
processes.
Previous experience of working in or with
the NHS is essential and management of projects or working within a project
team is highly desirable. To be successful in this role you will be an
excellent problem solver, a logical thinker, and comfortable communicating your
processes to a range of stakeholders including our internal Senior Management
Team (SMT). Your work will make a tangible contribution to delivering the
organisations business strategy.
Intuition is key at PCL; we are
committed to using data to drive change in the way health services are provided
to serve our LLR population. Intelligence is driving our use of technology,
logistics and innovation to free-up our staffs' time and revolutionise patient
experience and outcomes. Success will mean PCL has a team that is proactive and
adaptable in finding solutions to problems, can analyse data in innovative
ways, and present findings clearly to a range of audiences.
Key Areas
of Responsibility
The below describes the current role
functions but is not an exhaustive list. The role will continue to grow and
adapt with the Digital team and wider organisation:
Technical Skills:
Setup entire new SystmOne units from scratch
or repurposing units to fit the need of the customer or service.
Setup of new resources within SystmOne
including new and ad-hoc pieces of work.
Creating complex templates, protocols, and
reports in SystmOne to ensure that our data is accurate and tells the correct
story to commissioners.
Working directly with customers and providers
to scope their level of requirements with new services and can use intuition to
make their system work for their needs including creating resources and
training staff.
Oversight and cover of centralised data
extractions from SystmOne as well as any manipulation of data as required by
the Business Intelligence team. To actively support in monitoring data quality
and accuracy issues by reviewing datasets with the Systems & Reporting
Officer.
To work closely with all levels of the team and the organisation to
provide specialist knowledge in clinical systems, build relationships with
stakeholders, understanding the needs of the system we serve and liaise with
likeminded people to be instrumental in the better delivery of patient care and
experience.
Provide practised skills in the creation and
implementation of new resources, training materials and delivery, and project
support.
Oversight, cover and management of data
requests and prioritising workload to fulfil requests within set Key
Performance Indicators (KPIs).
Setup and maintenance of internal PCL services
in the National e-Referral System (e-RS).
Liaising directly with IT providers for all
relevant IT setup including but not limited to the Registration Authority (RA)
for access requests and new user setup and the Customer Relationship Managers
(CRM) to assist with contracting and new equipment requests.
Liaising with TPP this includes requesting
updates on new functionality and/or turning on functionality for providers,
attending webinars and requesting of new units.
To assist colleagues across other departments
in PCL with queries and finding solutions.
Liaison and joint working with the Business
Intelligence team within PCL on data extractions, queries and creating
visualisation dashboards to better present our work to different stakeholders.
Ability to create and manipulate new clinical
system reports on an ad-hoc basis to assist with the needs of the business.
Help to scope new solutions and innovative
ways of delivering contractual requirements with clinical system reports.
Manage access to inactive patient records
across clinical systems, creating guidance and supporting staff training and
upskilling in information governance where necessary to ensure correct and
suitable access in line with legislation.
Project and Team Support:
Maintain clear Standard Operating Procedures
(SOPs) for business-as-usual (BAU) workload.
Oversight of clinical system license
agreement, asset, software, and system access logs. This includes monitoring
role-based access controls (RBAC) and helping to administer cloud-based
systems.
Overseeing and cover of the PCL Digital
support inbox on behalf of our staff, providers, and stakeholders, this
includes being responsive, helpful, and friendly to all.
Handling miscellaneous queries from all
stakeholders and colleagues and escalating as necessary.
To work closely with other Enabling Services
teams within the organisation including Business Intelligence, People Practice,
Business Support, Contracts, and Finance.
To work collaboratively with the Digital and
Projects Manager to assist with implementing project solutions and providing
expertise with systems and reporting requirements.
Support the Digital and Projects Manager with
creating and maintaining project documentation which could be across multiple
projects at once.
Collaboration across all PCL partner
organisations, strategic relationships, and new company entities.
Attending both virtual Teams and in person meetings as required.
Forming and
maintaining good working relationships with all.
Ability to follow policies and procedures for own area and proposal of
changes impacting cross-professional working groups.
To ensure that all deadlines for own workplan,
either routine or ad-hoc, are met. Plan, organise and adjust programmes of work
to meet business and customer requirements, highlighting any issues arising
with line manager prior to deadlines.
To work closely with operational colleagues in
supporting business needs.
Communication of the highest standard with internal
and external stakeholders of PCL.
Flexibility and adaptability with presenting
solutions to stakeholders with a dependency on their levels of understanding
our internal processes and technologies.
Responsible for
asset management of devices across the organisation to ensure compliance
standards.
Strategy:
Support the
implementation of the Digital strategy including aligning the business to our
forward-thinking objectives to make advancements within the digital field.
Be a Digital champion for Information Governance
and Cybersecurity across the organisation. This
includes advocating for best practices in data protection, confidentiality, and
cyber resilience. You will be vital in encouraging compliance with legislation,
raising awareness, supporting incident responses, and bridging the gap between
technical security measures and everyday practice ensuring that staff
understand their role in protecting data.
Development:
Deputising for the Digital & Projects
Manager as required.
Attending PCL
Stakeholder events to broaden your network and build relationships.
Attending our bi-annual PCL staff development and engagement sessions.
Lead the creation of the new training
programme for all new staff in patient facing roles to maximise their knowledge
in clinical systems and information governance.
Keep up to date with
all new and mandatory training associated with the role.
Attending webinars and events that may be
internal or external to the business to better understand the digital health
care industry and future planning.
A commitment to personal development and
continued professional development in relevant areas to the role.
