Systems and Reporting Officer

Job description

Job responsibilities

Key Areas of Responsibility

The below describes the current role functions but is not an exhaustive list. The role will continue to grow and adapt with the Digital team and wider organisation:

Technical Skills and Support:

• Responsible for the running of all monthly centralised data extractions from clinical systems as well as any manipulation of data as required by the Business Intelligence team.

• Liaising directly with IT providers for all relevant IT setup including but not limited to the Registration Authority (RA) for access requests and new user setup and the Customer Relationship Managers (CRM) to assist with contracting and new equipment requests.

• Support the setup of new SystmOne units from scratch or repurposing units to fit the need of the customer.

• Support with the setup of new resources within SystmOne including new and ad-hoc pieces of work.

• Working directly with customers and providers to assist with their requirements in scoping new services and to use intuition to make their system work for their needs including creating resources and training staff.

• Managing data requests and prioritising workload to fulfil requests within set Key Performance Indicators (KPIs).

• Managing miscellaneous queries from all stakeholders and colleagues and escalating, as necessary.

• Liaison and joint working with the Business Intelligence team within PCL on data extractions and queries.

• To actively support in monitoring data quality and accuracy issues by reviewing datasets during the extraction process to ensure the efficient handover to Business Intelligence and Finance teams.

• Provide basic training to stakeholders across the PCL Network as required.

Project and Team Support:

• Providing administrative team support as required.

• Support the Digital Team with creating and maintaining project and process documentation.

• Help to create and maintain clear Standard Operating Procedures (SOP) across different areas of the Digital team including for the setup and maintenance of all clinical systems, dataset and reporting procedures and managing business as usual work.

• Management of PCLs Digital support inbox on behalf of our staff, providers, and stakeholders, this includes being responsive, helpful, and friendly to all.

• Keeping a log of all users across the organisation for clinical system licenses as well as providing administrative support in managing and maintaining software and system logs.

• Collaboration across all PCL partner organisations, strategic relationships, and new company entities.

• Focus on details by helping to articulate projects to the wider Enabling team.

• Communication of the highest standard with internal and external stakeholders of PCL.

• Flexibility and adaptability with presenting solutions to stakeholders with a dependency on their levels of understanding our internal processes and technologies.

• Attending both virtual MS Teams and in person meetings as required.

• Forming and maintaining good working relationships with all.

• Ability to follow policies and procedures for own area and proposal of changes impacting cross-professional working groups.

• Adhere to deadlines and business KPIs.

• To ensure that all deadlines for own workplan, either routine or ad-hoc, are met. Plan, organise and adjust programmes of work to meet business/customer requirements, highlighting any issues arising with line manager prior to deadlines.

• To collaborate with operational colleagues in supporting business needs.

Strategy:

• Support the implementation of the Digital strategy including aligning the business to our forward-thinking objectives to make advancements within the digital field.

• Be a Digital champion for Information Governance and Cybersecurity across the organisation. This includes advocating for best practices in data protection, confidentiality, and cyber resilience. You will be vital in encouraging compliance with legislation, raising awareness, supporting incident responses, and bridging the gap between technical security measures and everyday practice ensuring that staff understand their role in protecting data.

Development:

• Be committed to continued professional development and learning new skills.

• Attending webinars and events that may be internal or external to the business to better understand the digital health care industry and future planning.

• Keep up to date with all new and mandatory training associated with the role.

• Self-development into system specialist by learning enhanced system capabilities, tasks and observing the Systems & Reporting Manager.

• Assist with the creation of the new training programme for all new staff in patient facing roles to maximise their knowledge in clinical systems and information governance.

• Attending PCL Stakeholder events to broaden your network and build relationships.

• Attending our bi-annual PCL staff development and engagement sessions.

• Deputising for the Systems & Reporting Manager as required

Person Specification

Personal Skills

Essential

• High-level problem-solving skills ability to analyse highly complex information and make judgements to draw conclusions including ability to respond to unexpected demands.
• Strong communication skills both written and verbal able to provide and receive highly complex and often sensitive information and adapt the presentation of such information depending on the audience.
• Have great interpersonal and organisational skills.
• Willingness to learn new skills and follow process.
• Ability to organise own workload and work independently, work well under pressure to meet the demands of the business allowing flexibility and prioritisation ensuring that issues are escalated where needed prior to deadlines.
• A commitment to continued professional development and being driven.
• Being perceptive and able to work on intuition.
• Strong team working skills and ability to empathise with others.
• Ability to drive change and influence others with passion and integrity in your work.

Desirable

• Ability to embrace and drive change in a complex environment.
• Having the want to make the role their own and make suggestions to improve working relationships and processes.

Commitment to Values & Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the PCLs Values and Behaviours.

Equality, Diversity & Inclusion

Essential

• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Knowledge

Essential

• Proficient user of MS Office suite, SystmOne and e-Referral System (e-RS).
• A working understanding of data security, quality, and governance.

Desirable

• Knowledge of PRINCE2 or equivalent methodology and documentation.

Experience

Essential

• Experience working on SystmOne modules including configuration.
• Experience training others in relevant areas of your role.

Desirable

• Experience of handling data requests and data extraction from clinical systems.
• Template, questionnaires, protocols, and configured list building within SystmOne.
• Experience of working in a large NHS or independent healthcare organisation.
• EMIS Web knowledge.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

LLR Patient Care Locally Community Interest Company

Address

Office 2 and 3, Coalville Business Centre

Goliath Way

Coalville

Leicestershire

LE67 3FT

Employer's website

https://llrpcl.co.uk (Opens in a new tab)