Job summary
We have an exciting opportunity to join our Inequalities Team within our organisation, LLR Patient Care Locally, Community Interest Company, as a Roving Healthcare Unit and Quality Compliance Officer.
The Roving Healthcare Unit and Quality Compliance Officer is a vital
role supporting the delivery of our innovative Roving Healthcare Units (RHUs),
which provide essential healthcare services to underserved communities across the Midlands
and supporting the Quality Team to ensure that we, as an
organisation, continue to meet the highest quality standards.
This role requires a proactive and organised individual with a focus
on safety, quality,
and effective teamwork.
Main duties of the job
This role combines operational management with quality
compliance, ensuring that clinics
are effectively managed, meet all regulatory standards, and deliver excellent
patient experiences. You will be part of a forward-thinking organisation that
values joined-up working, continuous improvement, and high-quality care.
For this role, we require
someone who can
provide:
- Clinic Management: Running clinics independently, including opening/closing procedures, key distribution, health and
safety, risk and waste management, and cleaning. Reporting incidents to the
Inequalities Operations Manager or fleet issues to the Fleet Manager.
- Team Coordination: Acting as the main contact
for clinical staff,
volunteers, and partner organisations to ensure
clinics run smoothly
and safely.
- Equipment Liaison: Ensuring
all necessary equipment is available for clinics by coordinating with relevant teams to
support a positive patient experience
- Conducting infection prevention and control
(IPC) audits of vehicles and providers.
- Maintaining health
and safety compliance (e.g., legionella and fire risk assessments).
- Supporting external
audits and compliance checks.
- Working with the Quality
Team to meet compliance standards in company premises.
About us
LLR Patient Care Locally is key
partner supporting the delivery of healthcare for the NHS in Leicester,
Leicestershire, and Rutland.
We are a high-performing organisation meeting and achieving the highest standards of quality and governance with among the highest levels of staff and patient satisfaction. Our goal is to provide
commissioned services that are locally
based for patients and
designed to enhance integrated relationships with other providers of care.
These other providers
come from a number of sources including primary care, secondary care, and the
independent sector. Depending on the nature of the service, we also look to
work more collaboratively with agencies such as the Local Authorities. We have
a commitment to improving
healthcare for the people of Leicester, Leicestershire and Rutland with
services that are delivered locally.
Job description
Job responsibilities
Key Result Areas
The below describes the important aspects
of the role but is not an exhaustive list.
The role will need to adapt as
the immunisation agenda develops and matures.
Site Management
- Lead the setup and day-to-day management of Roving Healthcare Unit clinics,
including opening/closing procedures, site safety, and vehicle checks.
- Act as the main point of contact for clinical staff, volunteers, and external
partners, ensuring smooth coordination.
- Oversee equipment
preparation and ensure
all essential items are available to support effective clinic delivery.
- Monitor and manage cold chain compliance for vaccines and escalate any concerns to the relevant manager.
- Ensure health and safety protocols are followed, including
fire and risk assessments, and respond to
on-the-day operational challenges.
- Maintain accurate
records of clinic
activities and outcomes, ensuring clear
communication with stakeholders.
Quality and
Compliance
- Support infection prevention and control
(IPC) audits by reviewing operational processes and vehicle
standards.
- Conduct risk assessments, including
legionella and fire safety, ensuring
all sites meet regulatory
standards.
- Collaborate with the Quality
and Compliance Manager
to implement improvements and
share best practices.
- Maintain oversight of operational compliance, ensuring clinics meet all CQC and
health and safety requirements.
Collaboration and Leadership
- Foster a culture of teamwork and shared learning
by working collaboratively across teams and external
organisations.
- Support clinical
and administrative staff
by providing clear
guidance and promoting a
solutions-focused approach to challenges.
- Identify opportunities for improvement, contributing ideas that enhance
service delivery and patient outcomes.
- Actively participate in wider organisational initiatives that support
growth andsuccess of PCLs
services.
Professional Development
- Participate in a structured induction programme, gaining
a comprehensive understanding
of PCLs values and integrated working approach.
- Complete all mandatory training, including safeguarding (Level 3), cold chain
management, and IPC.
- Engage in ongoing professional development to support
personal growth and career progression within PCL.
Job description
Job responsibilities
Key Result Areas
The below describes the important aspects
of the role but is not an exhaustive list.
The role will need to adapt as
the immunisation agenda develops and matures.
Site Management
- Lead the setup and day-to-day management of Roving Healthcare Unit clinics,
including opening/closing procedures, site safety, and vehicle checks.
- Act as the main point of contact for clinical staff, volunteers, and external
partners, ensuring smooth coordination.
- Oversee equipment
preparation and ensure
all essential items are available to support effective clinic delivery.
- Monitor and manage cold chain compliance for vaccines and escalate any concerns to the relevant manager.
- Ensure health and safety protocols are followed, including
fire and risk assessments, and respond to
on-the-day operational challenges.
- Maintain accurate
records of clinic
activities and outcomes, ensuring clear
communication with stakeholders.
Quality and
Compliance
- Support infection prevention and control
(IPC) audits by reviewing operational processes and vehicle
standards.
- Conduct risk assessments, including
legionella and fire safety, ensuring
all sites meet regulatory
standards.
- Collaborate with the Quality
and Compliance Manager
to implement improvements and
share best practices.
- Maintain oversight of operational compliance, ensuring clinics meet all CQC and
health and safety requirements.
Collaboration and Leadership
- Foster a culture of teamwork and shared learning
by working collaboratively across teams and external
organisations.
- Support clinical
and administrative staff
by providing clear
guidance and promoting a
solutions-focused approach to challenges.
- Identify opportunities for improvement, contributing ideas that enhance
service delivery and patient outcomes.
- Actively participate in wider organisational initiatives that support
growth andsuccess of PCLs
services.
Professional Development
- Participate in a structured induction programme, gaining
a comprehensive understanding
of PCLs values and integrated working approach.
- Complete all mandatory training, including safeguarding (Level 3), cold chain
management, and IPC.
- Engage in ongoing professional development to support
personal growth and career progression within PCL.
Person Specification
Skills
Essential
- - Excellent communication skills
- - Good influencing, persuasion and negotiating skills.
- - Motivational skills to encourage collaborative working.
- - Experience in conflict resolution and performance management.
Desirable
- - Microsoft office skills.
- - Good telephone manner with ability to manage internal and external calls professionally.
Other Requirements
Essential
- - Ability to work well within a team.
- - Ability to build rapport and credibility with managerial colleagues.
- - Be able to work outside in all seasons.
- - Effective judgement and decision-making skills in challenging environments.
- - Ability to achieve consistently good results in an inclusive and collaborative manner.
- - Resilience and able to work under pressure to demanding timetables.
- - Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- - Must be able to demonstrate behaviours consistent with the
- PCLs Values and Behaviours.
- - Have a flexible approach to working and be able to undertake other duties which may be appropriate to the post.
Experience
Essential
- - Experience in a service delivery environment as it directly impacts patients safety and satisfaction.
- - Demonstrable staff management skills including communication, delegation, and an understanding of basic terms and conditions of employment.
Desirable
- - Experience of site management
- - Knowledge of NHS clinical systems outcomes for health and System one.
- - Understanding of service delivery in healthcare environments effectiveness, safety, efficiency, equity and access.
- - Experience in infection, prevention and control or willing to work towards IPC Practitioner Course
- - Experience in Health and Safety and compliance or willing to work towards relevant qualifications.
Qualifications
Essential
- - Educated to GCSE grade C or equivalent in Maths and English
- - Full UK driving License Due to the driving requirements of this role, candidates will need to meet Specific insurance criteria as part of the pre-. employment. process.
- - Health and Safety qualifications such Institution of Occupational safety and Health (IOSH). National Examination board in Occupational safety and Health (NEBOSH) or willing to work towards a relevant Health & Safety Qualification.
- - Security Industry Authority (SIA) qualification and licence or willing to work towards this.
Desirable
- - Theoretical and practical knowledge of health service site & fleet management, including change management, quality, and governance.
- - Category C1 driving license.
- - First Aid trained or be willing to work towards this qualification.
Person Specification
Skills
Essential
- - Excellent communication skills
- - Good influencing, persuasion and negotiating skills.
- - Motivational skills to encourage collaborative working.
- - Experience in conflict resolution and performance management.
Desirable
- - Microsoft office skills.
- - Good telephone manner with ability to manage internal and external calls professionally.
Other Requirements
Essential
- - Ability to work well within a team.
- - Ability to build rapport and credibility with managerial colleagues.
- - Be able to work outside in all seasons.
- - Effective judgement and decision-making skills in challenging environments.
- - Ability to achieve consistently good results in an inclusive and collaborative manner.
- - Resilience and able to work under pressure to demanding timetables.
- - Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- - Must be able to demonstrate behaviours consistent with the
- PCLs Values and Behaviours.
- - Have a flexible approach to working and be able to undertake other duties which may be appropriate to the post.
Experience
Essential
- - Experience in a service delivery environment as it directly impacts patients safety and satisfaction.
- - Demonstrable staff management skills including communication, delegation, and an understanding of basic terms and conditions of employment.
Desirable
- - Experience of site management
- - Knowledge of NHS clinical systems outcomes for health and System one.
- - Understanding of service delivery in healthcare environments effectiveness, safety, efficiency, equity and access.
- - Experience in infection, prevention and control or willing to work towards IPC Practitioner Course
- - Experience in Health and Safety and compliance or willing to work towards relevant qualifications.
Qualifications
Essential
- - Educated to GCSE grade C or equivalent in Maths and English
- - Full UK driving License Due to the driving requirements of this role, candidates will need to meet Specific insurance criteria as part of the pre-. employment. process.
- - Health and Safety qualifications such Institution of Occupational safety and Health (IOSH). National Examination board in Occupational safety and Health (NEBOSH) or willing to work towards a relevant Health & Safety Qualification.
- - Security Industry Authority (SIA) qualification and licence or willing to work towards this.
Desirable
- - Theoretical and practical knowledge of health service site & fleet management, including change management, quality, and governance.
- - Category C1 driving license.
- - First Aid trained or be willing to work towards this qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
LLR Patient Care Locally Community Interest Company
Address
Eastern Annexe
County Hall
Glenfield
Leicestershire
LE3 8RN
Employer's website
https://llrpcl.co.uk (Opens in a new tab)
