Urgent Care Coordinator - Staffordshire House

Totally

Information:

This job is now closed

Job summary

We have an exciting opportunity for motivated and highly organised Urgent Care Coordinator to join our team at Staffordshire House on a permanent Part time basis. covering weekends, overnights and bank holidays.

Main duties of the job

Your day to day

The Urgent Care Coordinator role is a Tri-Role which may involve you working as Car Controller, Centre Coordinator or Shift Coordinator:-

  • Car Controller: to manage calls requiring a home visit, allocating calls to drivers taking in to account call priority and geographical factors at all times
  • Centre Coordinator: To allocate and despatch calls to Vocare Urgent Care Centres and other service providers. To successfully manage the Patient Transport System providing logical solutions for patient access into service
  • Shift Coordinator: To monitor calls despatched to Vocare utilising in housing systems All of the above require that National or Local Quality standards are achieved.
This role will involve working Evenings and Weekends on a rota basis.

About us

Totally was established to support the NHS and ensure that patients could quickly access the healthcare they need.

We partner with our healthcare commissioners across the UK & Ireland to deliver services that help them manage demand and reduce waiting lists.

We deliver services for, Urgent Treatment Centres, NHS 111, GP out of Hours and a National Clinical Assessment Service from our Urgent Care Division.

Date posted

16 March 2023

Pay scheme

Other

Salary

£10.36 to £11.69 an hour (inclusive of unsociable hours)

Contract

Permanent

Working pattern

Part-time

Reference number

REF-J0-LEG364J

Job locations

Staffordshire House

Stoke-on-Trent

ST4 4RJ


Job description

Job responsibilities

Rewards & Benefits

  • 25 days annual leave (pro rata for part time members of staff)
  • My Totally Rewards (online discount portal),
  • 6% Employer Pension contribution,
  • Share save scheme,
  • Opportunities for career development,
  • Employee assistance program,
  • Virtual GP Services - 24/7 GP Appointments,
  • WeCare Wellbeing

    • For a full job description, further information about this role or to apply please contact the Resourcing team.

    Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.

    Job description

    Job responsibilities

    Rewards & Benefits

  • 25 days annual leave (pro rata for part time members of staff)
  • My Totally Rewards (online discount portal),
  • 6% Employer Pension contribution,
  • Share save scheme,
  • Opportunities for career development,
  • Employee assistance program,
  • Virtual GP Services - 24/7 GP Appointments,
  • WeCare Wellbeing

    • For a full job description, further information about this role or to apply please contact the Resourcing team.

    Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.

    Person Specification

    Qualifications

    Essential

    • NVQ level 2, or equivalent or significant, relevant work experience
    • Excellent communication, listening and interpersonal skills
    • Effective problem solving skills
    • Computer literate

    Experience

    Desirable

    • Experience of supporting and resolving staff queries
    Person Specification

    Qualifications

    Essential

    • NVQ level 2, or equivalent or significant, relevant work experience
    • Excellent communication, listening and interpersonal skills
    • Effective problem solving skills
    • Computer literate

    Experience

    Desirable

    • Experience of supporting and resolving staff queries

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Totally

    Address

    Staffordshire House

    Stoke-on-Trent

    ST4 4RJ


    Employer's website

    https://www.totallyplc.com/ (Opens in a new tab)

    Employer details

    Employer name

    Totally

    Address

    Staffordshire House

    Stoke-on-Trent

    ST4 4RJ


    Employer's website

    https://www.totallyplc.com/ (Opens in a new tab)

    For questions about the job, contact:

    Head of Talent Acquisition

    Careers

    careers@totallygroup.com

    Date posted

    16 March 2023

    Pay scheme

    Other

    Salary

    £10.36 to £11.69 an hour (inclusive of unsociable hours)

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    REF-J0-LEG364J

    Job locations

    Staffordshire House

    Stoke-on-Trent

    ST4 4RJ


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