NHS 111 Health Advisor (Call Advisor)

Job responsibilities

Partnering with the NHS, Totally plc are looking for candidates with the right aptitude and attitude to train to become dedicated Health Advisors to join our NHS 111 teams in Newcastle Upon Tyne, Teesside, Stoke and Stafford. We have full and part time roles available with patterns covering 20 hours to 37.5 hours per week. NHS 111 is available to patients 24 hours a day, 365 days a year, our teams help patients to get the right advice and treatment when they need it. Using specialised support systems, you will undertake health assessments to signpost patients to the most appropriate service to meet their needs. All successful applicants undertake a full 6-week training course (full time for first 3 weeks and then contracted hours thereafter, all training is paid) to provide you with the skills you need to excel at the role. What you can expect to do

Sending an ambulance for those patients who have life threatening symptoms or conditions

Referrals to an Emergency Department or an Urgent Treatment Centre

Managing calls from patients with Mental Health concerns

Making an appointment with GP and dental services

Signposting patients to pharmacies or other local services

Arranging self-care and home management advice

What we're looking for You do not need to have previous experience within healthcare. What we look for are the qualities that ensure our staff are excellent communicators, able to remain calm under pressure and deliver great service with care and compassion.

3 GCSE grade C or above (including English) or equivalent relevant work-based experience

Experienced and competent in using IT software and packages

Excellent verbal and written communication skills

A professional, caring empathetic attitude

Calm under pressure and able to manage challenging situations sensitively

What you'll get

£25,000 (pro rata subject to hours)

Plus, enhanced rates between the hours of 18:00-08:00 on weekdays, plus weekends and bank holidays

33 days annual leave inclusive of bank holidays (pro rata) plus the option to purchase additional days

6% employer pension contribution

Share Save scheme

Continuous professional development and access to group wide vacancies across the UK

Employee Assistance Programme, including:

Virtual GP service providing 24/7 GP appointments

WeCare wellbeing programme

Working Hours and Shift Times The following shift patterns are example of the shifts available (including weekend and overnight work) with flexible start / end times. Further information will be available during the interview stage of your application. Example shift patterns Contracted Hours Roster Hours No. of shifts per week 20 - 37.5 24/7 Fully flexible working, shift lengths do not exceed 10.5hrs. 35 or 37.5 Between 13:30-00:00 4 or 5 shifts per week. Various rotations, including weekend work. 35 or 37.5 Between 20:00-07:00 4 shifts per week. Various rotations, including weekend work. 25hrs or 30hrs Rostered between 21:00-07:30 3 shifts per week. Various rotations, including weekend work. 25hrs or 30hrs Rostered between 14:00-23:00 30hr contract is 4 shifts per week, 25hr contract is 3 shifts. Various rotations, including weekend work. 20hrs Rostered between 17:00-00:00 on Weekdays and between 06:00-22:00 on weekends. 2 or 3 shifts per week. Various rotations, including weekend work. 20hrs Rostered between 06:00-22:00. 2 or 3 shifts per week. Various rotations, including weekend work. 20hrs Rostered between 06:00-22:00 every weekend and every Monday. 2 or 3 shifts per week. Working every Saturday, Sunday and Monday. Compliance checks The post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Diversity at Totally You will be joining a diverse and hugely welcoming team that reflects the communities we serve. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and empowering them to contribute fully at work. If you're ready for a new challenge and want to be part of the team delivering this essential 111 work, please apply today.

Qualifications

Desirable

• 3 GCSE grade C or above (including English) or equivalent relevant work-based experience

Experience

Desirable

• You do not need to have previous experience within healthcare. What we look for are the qualities that ensure our staff are excellent communicators, able to remain calm under pressure and deliver great service with care and compassion.
• Experienced and competent in using IT software and packages
• Excellent verbal and written communication skills
• A professional, caring empathetic attitude
• Calm under pressure and able to manage challenging situations sensitively