Specialist Weight Management Service Administrator

Job description

Job responsibilities

Role Purpose:

You will provide administration support to the Your Health Northern Lincolnshire Service. You will ensure the smooth running of the office and the administration of the programs to meet the targets and deadlines. Responsible for a range of administrative tasks, you will be based in our Scunthorpe office.

Main Duties and responsibilities:

You will provide key administrative support for the service, including patient and health professional letters, patient database updates, appointment bookings, venue bookings, management of phone lines, and liaising with health professionals and colleagues.

Take incoming calls, ensuring that calls are transferred to the relevant person/ department and ensuring messages are handled efficiently.

To work within a busy office as part of a team, sharing work reasonably and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.

Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.

Manage incoming healthcare referrals promptly, adhering to company timescales.

Book appointments for clients and use appropriate calendar software.

Record client data accurately on the appropriate service database.

To use IT systems, including excel and word, to exchange information. Use word processing, spreadsheet, and in-house database.

Flexibility to cover colleagues annual leave, sickness, etc.

Weekly monitoring of workload and service targets.

Take meeting minutes, type and distribute them as required

General administration (record keeping, filing, etc.)

Be able to encourage and assess the client`s readiness for specific behaviour change

Contribute to the development and regular posting of social media content

Skills & Competencies required:

Be an experienced administrator used to working in a health and/or community setting

Experienced working with Microsoft Office and health-related database systems

Positive and proactive, working at pace with multiple tasks

Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues

Build strong relationships; good team player happy to work as part of a team and work independently on own tasks

Quality is driven; you naturally seek high standards and actively seek to improve them.

Value and remain open to new ideas and perspectives.

Person Specification

Qualifications

Essential

• GCSE/O Level in Maths and English or equivalent
• NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

• NVQ 3 level in a relevant subject

Experience

Essential

• Demonstrable experience in an administration role
• Experience of working in a team environment
• Experience with databases

Desirable

• Experience in minute taking for meetings
• Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
• Experience of undertaking audits

Employer details

Employer name

ABL Health Ltd

Address

Unit 1

Dunlop Way

Scunthorpe

DN16 3RN

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)