Head of Operations

Job description

Job responsibilities

ABL Health has launched the new Healthy Lifestyle service in Gloucestershire, commissioned by Gloucestershire County Council . This transformative service seeks to work collaboratively with communities to transform the lives of the local population. The service will support residents to help them lose weight, stop smoking, reduce alcohol consumption, get more active and improve their wellbeing - all embedded in sustainable behaviour change. The service will also deliver the 1001 days programme supporting families with healthy lifestyles through pregnancy to childs second birthday, as well as the Healthy Workplace award scheme

This is a leadership role where the post holder will have a real influence on the clinical and operational excellence of the service. The post holder will take a pro-active lead in ensuring we build great relationships, partnerships and alliances, that our data is robust, and will support local team leads and supporting specialist advisors to deliver outcomes that benefit clients referred to the service. They will be responsible for line management of staff working across Gloucestershire.

The post holder must have extensive knowledge and hands-on experience in multiple areas of public health and behaviour-change settings with comprehensive knowledge of interpreting data, using bespoke programmes, such as Power BI.

Role Purpose:

This is an exciting opportunity to lead on operations in a large Integrated Wellness Service. ABL are seeking a dynamic and inspirational leader and manager who will be bold and proactive, developing the team which will share the vision and aspirations of the service.

Your key responsibilities will be:

Drive, enhance and implement the vision of ABL Health and HLS Gloucestershire amongst staff, partners and stakeholders

Lead the planning and implementation of the HLS Gloucestershire including Admin Function & Area Leads

Lead the planning and implementation of the HLS Gloucestershire Reporting

Use reporting tools (such as Power BI) to inform and manage effective service delivery

Ensure high quality delivery and governance within the service

Contract performance, presenting, and budget management.

Chairing meetings, managing team effectively

The Head of Operations will provide operational leadership and management with overall responsibility and accountability for delivering outputs and outcomes of the service . The post holder will lead a multi-disciplinary team to ensure that delivery outcomes are achieved.

The post holder will ensure services are delivered and developed to provide high quality, safe and effective packages of support that respond to the needs of the client and have a positive impact on the wider community in accordance with contractual obligations and the philosophy of ABL.

Duties and Key Responsibilities:

Oversee Operations of the service

Oversee the KPIs for the Service

Establish and embed robust systems and processes to support seamless service delivery, from managing the whole administration process to frontline operations.

Manage the area leads and coach them to set up and manage clinics, use data to inform service development and implement performance monitoring processes for the areas/projects.

Team management of other HLS Programmes and areas.

Capacity planning and ensuring services are running at capacity.

Take lead on monitoring and interpretation of Data / Power BI and in house database for the service

Manage daily issues

o Performance

o Area Leads

o Data

Contribute to quarterly, annual and ad-hoc reporting with Head of Service

Oversee quality assurance for delivery staff, data and record keeping

Contribute to integrated governance procedures including clinical governance and ensure actions are dealt with timely and efficiently.

Oversee staff onboarding, training, and familiarisation with systems and processes to ensure readiness and competence.

Strong data analysis skills, with the ability to monitor outcomes and inform strategic decisions.

To carry out such duties as may reasonably be requested of the role holder

Are you;

An experienced operational leader with experience in delivering excellent healthy lifestyle services. across community settings

An experienced people manager, & positive and proactive leader with the ability to motivate, engage and support managers to achieve the highest standards and outcomes in their teams.

Skilled in project management accustomed to using tools and processes to identify project goals, set and manage the schedule, anticipate, and identify issues, remove obstacles, delineate responsibility, track task completion, and communicate progress

Experience in evolving and developing services within a complex health system.

• A positive and proactive leader with the ability to motivate, engage and support teams to achieve the highest standards and outcomes.

A strategic thinker, able to foresee and take action to deal with problems and opportunities.

• An adept communicator who adapts the message to fit the needs of the audience including clients, staff, volunteers and partner agencies

Results orientated and naturally seek quantitative goals and actively seek to outperform them.

• Anexperienced health practitioner with a knowledge of smoking cessation, weight management or similar
• Be quality driven; naturally seek high standards and actively seek to improve them.
• Value and remain open tonew ideas and perspectives.

A strategic thinker able to foresee and take action to deal with problems and opportunities.

Person Specification

Qualifications

Essential

• Relevant experience of delivery (health/social care/nutrition/public health/community development)

Desirable

• Appropriate qualifications in either Smoking Cessation, Weight Management, Nutrition or Physical Activity

Experience

Essential

• Project and operational management experience
• Experience of working in a health and social care environment
• Experience of delivering/managing community development/asset based programmes
• Experience of working with overweight/obese adults, children/families and/or experience of working with stop smoking adults

Desirable

• Project Manager or leadership qualification
• Experience of developing marketing campaigns, internal and external communications and stakeholder engagement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd

Address

Suite 3D, Third Floor, Eastgate House, 131 Eastgate Street

Gloucester

GL1 1PX

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)