Job summary
Are you a looking for a role where you can use your skills and a make a real difference to your local community as an Administrator?
ABL Health delivers the Specialist Weight Management Service, Your Health Northern Lincolnshire, commissioned by North and North East Lincolnshire ICB. This service will play a central role in improving the health and well-being of local residents and supporting them to lose weight.
Main duties of the job
You will provide administration support to the Your Health Northern
Lincolnshire Service. You will ensure the smooth running of the office and the
administration of the programs to meet the targets and deadlines. Responsible
for a range of administrative tasks, you will be based in our Scunthorpe office.
About us
ABL
is an exciting fast-paced, growing community health organisation. As an
experienced, CQC registered, provider of community health services, we are
passionate about delivering evidence-based, innovative, effective, and relevant
health care services in partnership with individuals, communities, and
stakeholders.
We are a values-driven
organisation, dedicated to reducing health inequalities and improving peoples
lives. We would love to hear from you if you would like the opportunity to work
within a close team of committed professionals and you share our values of
designing and delivering health services.
Job description
Job responsibilities
Your Health Northern Lincolnshire service overview
ABL Health delivers the Specialist Weight Management Service, Your Health Northern Lincolnshire, commissioned by North and North East Lincolnshire ICB. This service will play a central role in improving the health and well-being of local residents and supporting them to lose weight. The service will also offer advice and guidance and proactively signpost to relevant organisations. All of this is embedded in sustainable behaviour change and positive well-being.
Role Purpose:
You will provide administration support to the Your Health Northern Lincolnshire Service. You will ensure the smooth running of the office and the administration of the programs to meet the targets and deadlines. Responsible for a range of administrative tasks, you will be based in our Scunthorpe office.
Your key responsibilities will be:
You will provide key administrative support for the service, including patient and health professional letters, patient database updates, appointment bookings, venue bookings, management of phone lines, and liaising with health professionals and colleagues.
- Take incoming calls, ensuring that calls are transferred to the relevant person/ department and ensuring messages are handled efficiently.
- To work within a busy office as part of a team, sharing work reasonably and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
- Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.
- Manage incoming healthcare referrals promptly, adhering to company timescales.
- Book appointments for clients and use appropriate calendar software.
- Record client data accurately on the appropriate service database.
- To use IT systems, including excel and word, to exchange information. Use word processing, spreadsheet, and in-house database.
- Flexibility to cover colleagues annual leave, sickness, etc.
- Weekly monitoring of workload and service targets.
- Take meeting minutes, type and distribute them as required.
- General administration (record keeping, filing, etc).
- Be able to encourage and assess the client`s readiness for specific behaviour change.
- Contribute to the development and regular posting of social media content.
Job description
Job responsibilities
Your Health Northern Lincolnshire service overview
ABL Health delivers the Specialist Weight Management Service, Your Health Northern Lincolnshire, commissioned by North and North East Lincolnshire ICB. This service will play a central role in improving the health and well-being of local residents and supporting them to lose weight. The service will also offer advice and guidance and proactively signpost to relevant organisations. All of this is embedded in sustainable behaviour change and positive well-being.
Role Purpose:
You will provide administration support to the Your Health Northern Lincolnshire Service. You will ensure the smooth running of the office and the administration of the programs to meet the targets and deadlines. Responsible for a range of administrative tasks, you will be based in our Scunthorpe office.
Your key responsibilities will be:
You will provide key administrative support for the service, including patient and health professional letters, patient database updates, appointment bookings, venue bookings, management of phone lines, and liaising with health professionals and colleagues.
- Take incoming calls, ensuring that calls are transferred to the relevant person/ department and ensuring messages are handled efficiently.
- To work within a busy office as part of a team, sharing work reasonably and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
- Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.
- Manage incoming healthcare referrals promptly, adhering to company timescales.
- Book appointments for clients and use appropriate calendar software.
- Record client data accurately on the appropriate service database.
- To use IT systems, including excel and word, to exchange information. Use word processing, spreadsheet, and in-house database.
- Flexibility to cover colleagues annual leave, sickness, etc.
- Weekly monitoring of workload and service targets.
- Take meeting minutes, type and distribute them as required.
- General administration (record keeping, filing, etc).
- Be able to encourage and assess the client`s readiness for specific behaviour change.
- Contribute to the development and regular posting of social media content.
Person Specification
Experience
Essential
- Demonstrable experience in an administration role.
- Experience of working in a team environment.
- Experience with databases.
Desirable
- Experience in minute taking for meetings.
- Experience in a health care setting e.g. Community health provider, GP Practice, Hospital.
- Experience of undertaking audits.
- Experience with software packages in health care settings.
Job Specific Requirements
Essential
- Work flexibly and adapt to suit service need.
- Be able to travel independently across the service footprint.
Qualifications
Essential
- GCSE/O Level in Maths and English or equivalent.
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- RSA Typing ll or above.
- NVQ 3 level in a relevant subject.
Skills and Knowledge
Essential
- Excellent interpersonal skills.
- Excellent communication skills including listening, verbal and written.
- Excellent telephone manner.
- Ability to work under high pressure and in a fast-paced environment.
- Excellent organizational and time management skills.
- Efficient problem-solving skills.
- Ability to interact with colleagues and other stakeholders politely and courteously.
- Excellent IT skills and proficiency in all areas of Microsoft Office and Outlook.
- Experience with software packages
- Excellent customer care
- Flexibility and adaptability to changing workloads
- Monitor workload and ability to multi-task
- Evidence of accuracy and paying attention to detail in tasks
- Punctuality, reliability and honesty
- Ability to use own initiative and confident to do so in the workplace
Desirable
- Understanding and evidence of adhering to information governance and data protection policies.
Person Specification
Experience
Essential
- Demonstrable experience in an administration role.
- Experience of working in a team environment.
- Experience with databases.
Desirable
- Experience in minute taking for meetings.
- Experience in a health care setting e.g. Community health provider, GP Practice, Hospital.
- Experience of undertaking audits.
- Experience with software packages in health care settings.
Job Specific Requirements
Essential
- Work flexibly and adapt to suit service need.
- Be able to travel independently across the service footprint.
Qualifications
Essential
- GCSE/O Level in Maths and English or equivalent.
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- RSA Typing ll or above.
- NVQ 3 level in a relevant subject.
Skills and Knowledge
Essential
- Excellent interpersonal skills.
- Excellent communication skills including listening, verbal and written.
- Excellent telephone manner.
- Ability to work under high pressure and in a fast-paced environment.
- Excellent organizational and time management skills.
- Efficient problem-solving skills.
- Ability to interact with colleagues and other stakeholders politely and courteously.
- Excellent IT skills and proficiency in all areas of Microsoft Office and Outlook.
- Experience with software packages
- Excellent customer care
- Flexibility and adaptability to changing workloads
- Monitor workload and ability to multi-task
- Evidence of accuracy and paying attention to detail in tasks
- Punctuality, reliability and honesty
- Ability to use own initiative and confident to do so in the workplace
Desirable
- Understanding and evidence of adhering to information governance and data protection policies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
