Job summary
Skills and Competencies Required
Be an experienced administrator used to working in a health and/or community setting
Experienced working with Microsoft Office and health related database systems
Positive and proactive working at pace with multiple tasks
Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues
Build strong relationships; good team player happy to work as part of a team and work independently on own tasks
Quality driven; you naturally seek high standards and actively seek to improve them.
Value and remain open to new ideas and perspectives.
Employee Benefits:
- Birthday Day off
- Flexible Annual Leave scheme
- Employee Referral scheme
- 37.5 hours working week
- Flu jabs
- Blue Light Card
- Cycle to work scheme
- Leadership and staff away days
- Training and Development
Main duties of the job
You will provide administration support to the Your
Health Stockport Service (Health improvement and weight management service).
You will work with the Single Point of Access Team to ensure the smooth running
of the office and the administration of the programs to meet targets and
deadlines set by the SPOA lead. Responsible for a range of administration you
will be based in our Stockport office with the admin team.
About us
ABL
is an exciting fast-paced, growing community health organisation. As an
experienced, CQC registered, provider of community health services, we are passionate
about delivering evidence-based, innovative, effective, and relevant health
care services in partnership with individuals, communities, and stakeholders.
We are a values-driven organisation, dedicated to reducing health
inequalities and improving peoples lives. We would love to hear from you if
you would like the opportunity to work within a close team of committed
professionals and you share our values of designing and delivering health
services.
Job description
Job responsibilities
Your key responsibilities will be:
You will provide a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, and liaising with health professionals and colleagues.
- Take incoming calls through the Your Health Stockport Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.
- To work as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
- Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and on paper.
- Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.
- Book appointments for clients and use appropriate calendar software.
- Record client data accurately on the appropriate service database.
- To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet, and in-house database.
- Work closely with Single point of Access Lead and prepare computerized documents and reports.
- Work with service leads to source new venues, working in accordance with company budgets and areas of demand.
- Flexibility to cover colleagues annual leave, sickness, etc.
- Weekly monitoring of workload and service targets.
- Take meeting minutes, type and distribute as required
- General administration (record keeping, filing, etc.)
- Be able to encourage and assess the client`s readiness for specific behaviour change
Job description
Job responsibilities
Your key responsibilities will be:
You will provide a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, and liaising with health professionals and colleagues.
- Take incoming calls through the Your Health Stockport Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.
- To work as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
- Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and on paper.
- Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.
- Book appointments for clients and use appropriate calendar software.
- Record client data accurately on the appropriate service database.
- To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet, and in-house database.
- Work closely with Single point of Access Lead and prepare computerized documents and reports.
- Work with service leads to source new venues, working in accordance with company budgets and areas of demand.
- Flexibility to cover colleagues annual leave, sickness, etc.
- Weekly monitoring of workload and service targets.
- Take meeting minutes, type and distribute as required
- General administration (record keeping, filing, etc.)
- Be able to encourage and assess the client`s readiness for specific behaviour change
Person Specification
Job Specific Requirements
Essential
- Work flexibly and adapt to suit service need.
Qualifications
Essential
- GCSE/O Level in Maths and English or equivalent
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- RSA Typing ll or above
- NVQ 3 level in a relevant subject
Experience
Essential
- Demonstrable experience in an administration role
- Experience of working in a team environment
- Experience with databases
- Experience with software packages
Desirable
- Experience in minute taking for meetings
- Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
- Experience of undertaking audits
- Experience with software packages in health care settings
Skills and Knowledge
Essential
- Excellent interpersonal skills
- Excellent communication skills including listening, verbal and written
- Excellent telephone manner
- Ability to work under high pressure and in a fast-paced environment
- Excellent organizational and time management skills
- Efficient problem-solving skills
- Ability to interact with colleagues and other stakeholders politely and courteously
- Excellent IT skills and proficiency in all areas of Microsoft Office and Outlook
- Excellent customer care
- Flexibility and adaptability to changing workloads
- Monitor workload and ability to multi-task
- Evidence of accuracy and paying attention to detail in tasks
- Punctuality, reliability and honesty
- Ability to use own initiative and confident to do so in the workplace
Desirable
- Understanding and evidence of adhering to information governance and data protection policies
Person Specification
Job Specific Requirements
Essential
- Work flexibly and adapt to suit service need.
Qualifications
Essential
- GCSE/O Level in Maths and English or equivalent
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- RSA Typing ll or above
- NVQ 3 level in a relevant subject
Experience
Essential
- Demonstrable experience in an administration role
- Experience of working in a team environment
- Experience with databases
- Experience with software packages
Desirable
- Experience in minute taking for meetings
- Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
- Experience of undertaking audits
- Experience with software packages in health care settings
Skills and Knowledge
Essential
- Excellent interpersonal skills
- Excellent communication skills including listening, verbal and written
- Excellent telephone manner
- Ability to work under high pressure and in a fast-paced environment
- Excellent organizational and time management skills
- Efficient problem-solving skills
- Ability to interact with colleagues and other stakeholders politely and courteously
- Excellent IT skills and proficiency in all areas of Microsoft Office and Outlook
- Excellent customer care
- Flexibility and adaptability to changing workloads
- Monitor workload and ability to multi-task
- Evidence of accuracy and paying attention to detail in tasks
- Punctuality, reliability and honesty
- Ability to use own initiative and confident to do so in the workplace
Desirable
- Understanding and evidence of adhering to information governance and data protection policies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
