Job summary
We are excited to be recruiting to the role of Welcome Host supporting our clinical service in Oxfordshire.
The purpose of the Welcome Host role will be to enable high quality patient care by ensuring patients are warmly welcomed, checked in for their appointment and guided to their appointment rooms if required and assist in the resolution of patient problems. The Welcome Host will be the face of Connect Health for this service and be a key element of the patient experience, providing in-front of the desk care at busy and peak times.
Our Welcome Hosts are a very visible part of our offer. To that end, the role is not confined to a desk, floorwalking is considered a key part of the job as we endeavour to make patients feel special. You will be equipped with mobile technology (e.g. tablet devices) that will allow you to actively work in the interest of the patient such as checking them in, giving directions, booking taxis, helping with public transport, arranging future appointments and capturing (and acting on) patient feedback.
Reporting in to the Team Leader or Operations Manager, this is an opportunity for you to be at the heart of delivering a fantastic patient experience. Our patients come to us from all walks of life, and are all at different stages of their physiotherapy journey. Connect Health is passionate about improving the lives for patients living with MSK and mental health conditions.
Main duties of the job
Reporting in to the Team Leader or Operations Manager, this is an opportunity for you to be at the heart of delivering a fantastic patient experience. Our patients come to us from all walks of life, and are all at different stages of their physiotherapy journey. Connect Health is passionate about improving the lives for patients living with MSK and mental health conditions.
With a firm focus on delivering the right care, in the right place, at the right time, the Welcome Host plays a key role in supporting their clinical colleagues in bringing that to life and we need someone who is passionate and has the purpose to make a massive difference, at pace and in an ever changing environment.
As the Welcome Host, you will have responsibility for key tasks within patient service. You will welcome and check-in patients, facilitating their appointments and offering post appointment care and support. At key or busy times, you will deliver an in-front of desk service, walking the floor ensuring that patient care and wellbeing is a priority at all times.
The successful individual will support their colleagues within the service providing general office support to Health Centre staff, e.g. filing, shredding, distribution and sending of post, and ensure that the reception area is clean, tidy and welcoming.
About us
Connect Health is the largest, independent provider of integrated
community MSK (musculoskeletal) and physiotherapy services in the UK (including
orthopaedics, pain, rheumatology, and occupational health) serving over 450k
NHS patients per year across 52 CCGs and 100+ businesses. We provide bespoke
occupational services to companies and organisations, large and small. Were
also a trusted and longstanding provider of numerous integrated community
service contracts across the country for the NHS.
Weve been treating patients with MSK disorders to keep them moving and
improve their quality of life for 30 years, which means that our systems and
approaches are designed to facilitate great care for patients with MSK
conditions. We have one vision, and that is to help people improve their
quality of life. Its why we exist and its what we care passionately about.
Our services are wholly designed to focus on the patient experience and what
really makes a difference to them. Being seen in the right place, at the right
time, by the right clinician. Its exactly what a patient wants, and its
helped countless people improve their quality of life.
Job description
Job responsibilities
We are excited to be recruiting to the role of Welcome Host supporting our clinical service in Oxfordshire, on a full time basis.
The purpose of the Welcome Host role will be to enable high quality patient care by ensuring patients are warmly welcomed, checked in for their appointment and guided to their appointment rooms if required and assist in the resolution of patient problems. The Welcome Host will be the face of Connect Health for this service and be a key element of the patient experience, providing in-front of the desk care at busy and peak times.
We do things slightly differently to the traditional receptionist model and our Welcome Hosts are a very visible part of our offer. To that end, the role is not confined to a desk, floorwalking is considered a key part of the job as we endeavour to make patients feel special. You will be equipped with mobile technology (e.g. tablet devices) that will allow you to actively work in the interest of the patient such as checking them in, giving directions, booking taxis, helping with public transport, arranging future appointments and capturing (and acting on) patient feedback.
Reporting in to the Team Leader or Operations Manager, this is an opportunity for you to be at the heart of delivering a fantastic patient experience. Our patients come to us from all walks of life, and are all at different stages of their physiotherapy journey. Connect Health is passionate about improving the lives for patients living with MSK and mental health conditions.
With a firm focus on delivering the right care, in the right place, at the right time, the Welcome Host plays a key role in supporting their clinical colleagues in bringing that to life and we need someone who is passionate and has the purpose to make a massive difference, at pace and in an ever changing environment.
As the Welcome Host, you will have responsibility for key tasks within patient service. You will welcome and check-in patients, facilitating their appointments and offering post appointment care and support. At key or busy times, you will deliver an in-front of desk service, walking the floor ensuring that patient care and wellbeing is a priority at all times.
The successful individual will support their colleagues within the service providing general office support to Health Centre staff, e.g. filing, shredding, distribution and sending of post, and ensure that the reception area is clean, tidy and welcoming.
Job description
Job responsibilities
We are excited to be recruiting to the role of Welcome Host supporting our clinical service in Oxfordshire, on a full time basis.
The purpose of the Welcome Host role will be to enable high quality patient care by ensuring patients are warmly welcomed, checked in for their appointment and guided to their appointment rooms if required and assist in the resolution of patient problems. The Welcome Host will be the face of Connect Health for this service and be a key element of the patient experience, providing in-front of the desk care at busy and peak times.
We do things slightly differently to the traditional receptionist model and our Welcome Hosts are a very visible part of our offer. To that end, the role is not confined to a desk, floorwalking is considered a key part of the job as we endeavour to make patients feel special. You will be equipped with mobile technology (e.g. tablet devices) that will allow you to actively work in the interest of the patient such as checking them in, giving directions, booking taxis, helping with public transport, arranging future appointments and capturing (and acting on) patient feedback.
Reporting in to the Team Leader or Operations Manager, this is an opportunity for you to be at the heart of delivering a fantastic patient experience. Our patients come to us from all walks of life, and are all at different stages of their physiotherapy journey. Connect Health is passionate about improving the lives for patients living with MSK and mental health conditions.
With a firm focus on delivering the right care, in the right place, at the right time, the Welcome Host plays a key role in supporting their clinical colleagues in bringing that to life and we need someone who is passionate and has the purpose to make a massive difference, at pace and in an ever changing environment.
As the Welcome Host, you will have responsibility for key tasks within patient service. You will welcome and check-in patients, facilitating their appointments and offering post appointment care and support. At key or busy times, you will deliver an in-front of desk service, walking the floor ensuring that patient care and wellbeing is a priority at all times.
The successful individual will support their colleagues within the service providing general office support to Health Centre staff, e.g. filing, shredding, distribution and sending of post, and ensure that the reception area is clean, tidy and welcoming.
Person Specification
The ideal applicant will have
Essential
- Previous experience in delivering musculoskeletal services with tangible results and commitment to providing excellent, personalised care.
- A deep understanding of the impact of Musculoskeletal pain in the wider community and how collaborative working across the local system enables prevention and addresses health inequalities.
- Current valid registration with your relevant professional body or equivalent regulator (HCPC, GOsC, SST or BASraT)
- Outstanding values that underpin clinical expertise and people management
- Proven track record of influencing patients, people, commissioners, and pathways
- Understand, influence and drive quality of audits and the integration of EBP.
- Educational acuity in developing and providing specialist teaching in Musculoskeletalpractice.
- Strong desire and drive to deliver innovation and lead on change.
- Experience of developing team members
Person Specification
The ideal applicant will have
Essential
- Previous experience in delivering musculoskeletal services with tangible results and commitment to providing excellent, personalised care.
- A deep understanding of the impact of Musculoskeletal pain in the wider community and how collaborative working across the local system enables prevention and addresses health inequalities.
- Current valid registration with your relevant professional body or equivalent regulator (HCPC, GOsC, SST or BASraT)
- Outstanding values that underpin clinical expertise and people management
- Proven track record of influencing patients, people, commissioners, and pathways
- Understand, influence and drive quality of audits and the integration of EBP.
- Educational acuity in developing and providing specialist teaching in Musculoskeletalpractice.
- Strong desire and drive to deliver innovation and lead on change.
- Experience of developing team members
