Associate Systems Specialist
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Job summary
What will you be doing? As the saying goes, no two days will be the same, but overall, you'll be doing but not limited to: -To provide high quality customer service using wherever possible non-technical language to reduce misunderstanding. Manage calls, maintain an accurate and timely record of all reported incidents, workarounds and resolutions within the IM&T Service Desk. -Work closely with the Business Intelligence Analysts, Audit & Automations Team, Clinical Leads and Administrative Managers to undertake ongoing system review, identifying areas for improvement. Recommending solutions whilst ensuring full functionality, benefits and data quality implications are understood. -Provide expertise for Clinical Staff on process and system design, workflow configuration, clinical pathways and template design and the selection of read codes. -Work with Clinical Managers & BI Analysts to improve data capture by reviewing at regular intervals: clinical templates, clinical pathways and system design. Be the clinical system expert on read code schemes and understand their formation within the system to enable expert advice on these matters as well as ensuring standardisation of read codes and clinical templates across multiple clinical systems. For a full list of the responsibilities, please take a look at the Job Description.
Main duties of the job
At Connect Health, we provide innovative technology solutions that drive business success. Our team is passionate about leveraging cutting-edge technologies to solve complex problems and deliver exceptional results. We are looking for a motivated and detail-oriented Associate System Specialist to join our dynamic team. What are we looking for? As an Associate System Specialist, you will play a crucial role in supporting and maintaining our clinical systems. You will work closely with other IT professionals to ensure the smooth operation of our systems. This role offers an exciting opportunity to join the Information Management & Technology Team undertaking a systems administration role for Connect Health's portfolio of Patient Information Systems. This is an excellent opportunity for someone looking to grow their career in IT and gain hands-on experience with a variety of technologies
About us
What you need to know about Connect Health... Connect Health has provided community services in partnership with the NHS since 1993. We have forged strong links with acute, primary care and voluntary sectors, maximising estates, innovating the use of systems and technology, personalising patient tools whilst mastering data collection and use to improve quality. We get excited by what we do and focus our efforts on our six strands of excellence: Value, Partnership, Infrastructure, Innovation, Outcomes and Quality. We have one vision, and that is to help people improve their quality of life. We are dedicated to making NHS services work well for patients - we believe passionately in the NHS and its aims and philosophy. Our services are designed to focus on the patient experience and what really makes a difference to them.
Details
Date posted
09 August 2024
Pay scheme
Other
Salary
£24,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
HEOF486
Job locations
Connect Health
Newcastle upon Tyne
Tyne and Wear
NE12 8EU
Employer details
Employer name
Connect Health Group Limited
Address
Connect Health
Newcastle upon Tyne
Tyne and Wear
NE12 8EU
Employer's website
https://www.connecthealth.co.uk/careers (Opens in a new tab)
Employer contact details
For questions about the job, contact:
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