Connect Health Group Limited

Medical Receptionist

Information:

This job is now closed

Job summary

We are excited to be recruiting to the role of a Receptionist (known internally as a Welcome Host) supporting our clinical service in South West Essex, on a full time basis.

Main duties of the job

The purpose of the Receptionist role will be to enable high quality patient care by ensuring patients are warmly welcomed, checked in for their appointment and guided to their appointment rooms if required and assist in the resolution of patient problems. The Receptionist will be the face of Connect Health for this service and be a key element of the patient experience, providing in-front of the desk care at busy and peak times.

About us

At Connect Health we engage, educate, and empower people to live healthy and active lives by delivering the right care, in the right place at the right time.

We're a leading independent healthcare provider, offering a wide range of services on behalf of the NHS; MSK, chronic pain, rehabilitation, mental health rheumatology and health coaching. Serving 375,000 NHS patients across 22 Integrated Care Boards (ICBs), we deliver high quality personalised care, which is delivered effectively with positive patient outcomes.

As the largest independent provider of MSK and pain services, we're on a mission to help the NHS provide the best possible care in community settings.

More than just delivering healthcareIn addition to providing the best possible care for our patients, we aspire to make an even bigger difference to the health and wellbeing of the population by extending our influence into the communities in which they live. Flippin Pain is our groundbreaking population health movement focused on engaging whole communities and empowering them with the knowledge to better understand and manage pain. The Flippin Pain campaign offers events, activities, and resources co-created with people with lived-experience and world leading experts and has become a real game-changer!

Are you ready to make a real impact? Check out our vacancies and help us to continue making healthcare accessible for all, as innovative and forward-thinking healthcare market leaders.

Details

Date posted

16 October 2023

Pay scheme

Other

Salary

£21,735 a year + 5% HCLA

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0332--A-SWEX52

Job locations

Basildon Sporting Village

Cranes Farm Road

Basildon

Essex

SS14 3GR


Job description

Job responsibilities

As the Receptionist, you will have responsibility for key tasks within patient service. You will welcome and check-in patients, facilitating their appointments and offering post appointment care and support. At key or busy times, you will deliver an in-front of desk service, walking the floor ensuring that patient care and wellbeing is a priority at all times.

The successful individual will support their colleagues within the service providing general office support to Health Centre staff, e.g. filing, shredding, distribution and sending of post, and ensure that the reception area is clean, tidy and welcoming.

Job description

Job responsibilities

As the Receptionist, you will have responsibility for key tasks within patient service. You will welcome and check-in patients, facilitating their appointments and offering post appointment care and support. At key or busy times, you will deliver an in-front of desk service, walking the floor ensuring that patient care and wellbeing is a priority at all times.

The successful individual will support their colleagues within the service providing general office support to Health Centre staff, e.g. filing, shredding, distribution and sending of post, and ensure that the reception area is clean, tidy and welcoming.

Person Specification

The ideal applicant will have

Desirable

  • Excellent communication, written and verbal skills
  • Excellent customer service and communication skills. with the ability to communicate effectively with colleagues, suppliers, managers and customers
  • Excellent telephone manner & ability to be objective when handling/dealing with difficult situations, including potential complaints
  • Ability to work under pressure and to deadlines
Person Specification

The ideal applicant will have

Desirable

  • Excellent communication, written and verbal skills
  • Excellent customer service and communication skills. with the ability to communicate effectively with colleagues, suppliers, managers and customers
  • Excellent telephone manner & ability to be objective when handling/dealing with difficult situations, including potential complaints
  • Ability to work under pressure and to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Connect Health Group Limited

Address

Basildon Sporting Village

Cranes Farm Road

Basildon

Essex

SS14 3GR


Employer's website

https://www.connecthealth.co.uk/careers (Opens in a new tab)

Employer details

Employer name

Connect Health Group Limited

Address

Basildon Sporting Village

Cranes Farm Road

Basildon

Essex

SS14 3GR


Employer's website

https://www.connecthealth.co.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

The Talent Team

talent@connecthealth.co.uk

Details

Date posted

16 October 2023

Pay scheme

Other

Salary

£21,735 a year + 5% HCLA

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0332--A-SWEX52

Job locations

Basildon Sporting Village

Cranes Farm Road

Basildon

Essex

SS14 3GR


Supporting documents

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