Healthcare Assistant

Job description

Job responsibilities

Information provision

Provide information to patients, giving patients time and support in understanding their treatment plan and answering patient queries throughout their treatment journey to the extent that you are competent to do so. This will be dealing with questions face to face and over the telephone/ video call and resolving any queries or problems.

Meeting the diverse needs of our patients and having an inclusive approach and embracing diversity.

Being up to date with the how things are done at CARE and why by following CARE’s induction and learning pathways and participating in the competency assessment process.

Providing emotional support to patients with empathy and understanding. Signposting patients to CARE’s counselling support services and any relevant external support services.

Participate in patient events if required and be an ambassador for CARE Fertility.

Clinical duties

To undertake a range of duties in an outpatient setting supporting consultations including the taking of height, weight and blood pressure.

To perform phlebotomy i.e. to take blood samples from patients in line with CARE’s standard operating procedures, following training and competency assessment.

To undertake duties in the day case setting including supporting the nursing team with preparing the Procedure Room, assisting with procedures and supporting registered team members with the recovery of patients following sedation.

To undertake abdominal scanning duties in the procedure room once trained and assessed as competent to do so.

Systems and digital processes

Input data, find information on the clinical patient database and follow the system pathways to ensure accurate record keeping and efficient and safe processes.

Embrace developments and new systems to maximise results and efficiency. Suggest new ideas and improvements.

Use Microsoft Outlook to communicate effectively with colleagues.

Teamwork and collaboration

To work collaboratively and build trusted relationships with team colleagues and the wider multi-disciplinary team. Communicate in an engaging way to build relationships.

To actively participate in team meetings and clinic meetings. Be supportive of new ideas and their implementation.

Openly sharing knowledge with colleagues and being a supportive mentor to others.

Treat everyone fairly and equally and encourage and embrace diversity within the team.

Governance and safety

Together, with the multi-disciplinary team, ensuring that all processes are followed in accordance with the standard operating procedures.

Maintain accurate and timely records.

Ensure role is performed in compliance with the HFEA Code of Conduct.

Proactively use the Datix incident reporting system to record any incidents and near misses. Act with integrity, being open and honest so that we learn from each other and achieve better outcomes.

Support quality management practices including participating in audit activities.

Follow Infection Control and Prevention policies and requirements.

Comply with Health and Safety policies and reporting requirements.

Undertake mandatory training and actively participate in the learning pathways provided by the Company.

Confidentiality and data

Maintain a high level of confidentiality at all times in accordance with the HFEA Code of Practice and CARE’s standard operating procedures.

To handle patient data responsibility by completing training on data protection and following Company requirements on data protection and information governance. Adhere to the principles of the General Data Protection Regulation 2016 and Data Protection Act 2018.

Maintain knowledge and develop professionally

Be familiar with clinical protocols, patient information and standard operating procedures by actively participating in professional update activities provided by the Company.

Actively participate in the Personal Development Review process and the competency assessment processes. Challenge yourself to develop further.

Take ownership of your learning and skill development and engage with the learning opportunities available.

Take ownership of your revalidation and engage with the relevant team members to achieve this within the timescale required.

Job revision

The key accountabilities, responsibilities and duties of the role are inclusive but not limited to the detail included in this job description. Role requirements continually evolve. It is the practice of this CARE Fertility Group Limited to periodically examine an employee's job descriptions and to update it to ensure that that it represents the role that is being performed. The process of role review is jointly conducted by each manager in consultation with the employee. We will strive to reach agreement to implement reasonable changes, but if agreement is not possible management reserves the right to mandate changes to the job description commensurate with the employee’s level in the organisation following consultation.

Person Specification

Qualifications

Essential

• Good standard of basic education - GCSE level (or equivalent)

Desirable

• NVQ qualification or equivalent in Healthcare

Skills

Essential

• Attention to detail in record keeping
• Good organisational skills and the ability to prioritise workload.
• Computer literate, able to use clinical databases and digital systems. Able to embrace new technology and system developments.

Desirable

• Keyboard & IT skills
• Phlebotomy trained

Experience

Essential

• Proven Customer service skills
• Hospital / Clinic experience

Desirable

• Ward / Theatre Experience
• Phlebotomy experience

Interpersonal skills

Essential

• Empathy & understanding of needs of patients
• Ability to work effectively as part of a multi-disciplinary team
• Ability to communicate effectively with staff & patients over the telephone, face-to-face and in writing.

Desirable

• Basic counselling skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CARE Fertility

Address

Zita West Clinics Ltd

37 Manchester Street

London

W1U 7LJ

Employer's website

https://www.carefertility.com/ (Opens in a new tab)