Job summary
We are looking for an experienced, proactive and enthusiastic individual with a proven track record in a well performing environment. we want to invest in you.
You must have an understanding of health services together with a passion for improving lives and improving healthcare. This is a great time for individuals seeking a fulfilling and interactive role to join us and develop their career. We are expanding our services and have undergone a sustained period of growth.
Main duties of the job
The postholder will support the Practice Manager, in ensuring the smooth running of the practice. Where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately.
The post holder will be a member of the surgery management team with the delegated responsibility for overseeing the day-to-day operation of the surgery. They will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPIs, and APMS KPIs.
About us
Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our patients. We currently serve over 600,000 patients across 66 GP practices and in community services in ten locations. We are proud to be an accredited Living Wage employer.
Job description
Job responsibilities
- To promote the development and maintenance of a quality learning environment throughout the practice.
- To ensure effective supervise the work of the reception team and co-ordinate support services for other team members.
- To ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.
- To identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review.
- To lead the reception staff appraisal system using relevant templates and ensuring relevant, measurable and attainable objectives for staff.
To be considered for this exciting role you must have:
- Reception or customer care experience is essential
- Ability to lead and manage a team
- The person must be an excellent communicator both spoken and written
- Must have PC skills will be able to use basic Word, Excel and e-mail
- Must be able to work within processes/procedures
- Should be personable, polite and patient
- Needs to maintain confidentiality and data security
- Needs to apply common sense when dealing with situations which do not fit the norm
- Must be adaptable and comfortable dealing with changing priorities
- Must be flexible to work different shifts as required by business needs
- Must be a team player
In return we offer
- Market leading salary scales
- 27 days annual leave plus bank holidays pro rata
- An opportunity to significantly develop your existing skillset
- Sector Leading Training
- Access to our bespoke learning management system
- Annual formative clinical assessments to support competency development
- Varied opportunities for career development within our wider organisation
Job description
Job responsibilities
- To promote the development and maintenance of a quality learning environment throughout the practice.
- To ensure effective supervise the work of the reception team and co-ordinate support services for other team members.
- To ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.
- To identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review.
- To lead the reception staff appraisal system using relevant templates and ensuring relevant, measurable and attainable objectives for staff.
To be considered for this exciting role you must have:
- Reception or customer care experience is essential
- Ability to lead and manage a team
- The person must be an excellent communicator both spoken and written
- Must have PC skills will be able to use basic Word, Excel and e-mail
- Must be able to work within processes/procedures
- Should be personable, polite and patient
- Needs to maintain confidentiality and data security
- Needs to apply common sense when dealing with situations which do not fit the norm
- Must be adaptable and comfortable dealing with changing priorities
- Must be flexible to work different shifts as required by business needs
- Must be a team player
In return we offer
- Market leading salary scales
- 27 days annual leave plus bank holidays pro rata
- An opportunity to significantly develop your existing skillset
- Sector Leading Training
- Access to our bespoke learning management system
- Annual formative clinical assessments to support competency development
- Varied opportunities for career development within our wider organisation
Person Specification
Qualifications
Desirable
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
