New Medical Systems Ltd

NHS Service Manager

The closing date is 20 May 2025

Job summary

The NHS Service Manager is an essential role within the service leadership team, reporting to the Operational Director. The NHS Service Manager is responsible for the day-to-day management and operational delivery of high-quality ophthalmology NHS services across all sites, and all NHS sub-specialty offering.

Main duties of the job

With core responsibility for delivering an excellent service, including the maintenance of high clinical and quality standards, setting and achieving utilisation and growth targets, the post holder will be expected to ensure continual improvement of performance. The post holder is expected to lead service improvement and development initiatives. This will include liaising with clients, patients, relevant third parties and other stakeholders to raise the profile of Newmedica and to identify new service opportunities. The NHS Service Manager will lead, develop and motivate the team, including employed staff, locums and contractors, to deliver outstanding results and ensuring that the NHS activity plan for the service is met each year.A key role will be the monitoring, review and compilation of service information to manage and monitor contract performance. The NHS Service Manager will promote a culture of trust, positive relationships, teamwork, open communication, disseminate information to ensure partnership working and collaboration between the Newmedica clinical team, patients, clients and all stakeholders. The post holder will be a key part of the Senior Management Team (SMT), with excellent leadership skills. In the absence of the Private Service & Engagement Manager, the post holder would lead the team and duties for a short-term period.

About us

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here, we have been certified as a Great Place to Work for the second year running. The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2025.

Date posted

13 May 2025

Pay scheme

Other

Salary

£40,000 to £45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0325-25-0016

Job locations

Newmedica

Wainwright Road

Worcester

WR4 9FA

B H I Parkside

Stourbridge Road

Bromsgrove

Worcestershire

B61 0AZ

Job description

Job responsibilities

Proactively manage scheduling of clinical and administration staff ensuring that sufficient capacity is available to meet the current and future requirements of the service. This includes the allocation of the service rostering on a monthly basis, and the ongoing review of it alongside other key members of the SMT.

Take a lead role in ensuring the administration function provide a great experience to patients at every interaction.

Ensure Referral to Treatment targets are met at all times, across all sub-specialties. When additional capacity is required, work with key stakeholders to ensure its delivered.

Take a lead on the oversight of the Glaucoma provision, ensuring patients are booked, managed and tracked accurately.

Provide timely and accurate reports as directed by the Directors.

Ensure patients are given the opportunity to provide meaningful feedback on their experience of the service and work with patient groups to improve standards, as necessary.

Develop and maintain effective partnerships and working relationships with internal teams, colleagues and external stakeholders, clients, commissioners, partners, suppliers etc.

Provide a great deal of commerciality when it comes to all areas of the service, staffing, activity & consumables, working closely with the Directors, SMT and leadership team to ensure efficiency across the business is prioritised.

Embrace Newmedica's values and strategy and model positive behaviour for all staff members driving high levels of staff satisfaction and retention.

Manage and provide leadership to the administration team, motivating them to achieve or exceed set performance targets and deliver high standards of care and service delivery.

Oversee our annual fundraising target and delivery for local charities.

To lead on the recruitment, coaching and development of an appropriately resourced team, ensuring that all colleagues are equipped with the necessary skills and knowledge to deliver sustainable service growth in a safe and professional manner.

Seek to resolve all people issues, liaising with the HR Team on complex issues including but not limited to recruitment, performance, conduct and absence.

Ensure delivery of local induction processes including completion of log books and modular training programmes by mentors or equivalent.

Ensure that all statutory and mandatory training is compliant at all times, accessing additional training requirements as necessary.

Work closely with the HR team to ensure that all pre-employment checks are completed prior to start dates and repeat checks are carried out in line with the policy.

Implement all applicable company policies, procedures and protocols to meet Care Quality Commission Fundamental Standards and to promote best practice, including complying with the Caldicott Principles and the Data Protection Act 1998.

Ensure that at all times the operational team works to promote optimum patient safety.

Support any operational and clinical audit activities and research.

Work with the service Senior Management Team and provide input to budget setting and monitoring of expenditure to ensure budgets are achieved, whilst delivering a safe service for patients.

Assist in identifying new opportunities within the service or locality

Support the service annual Events programme to promote the capability of the service and grow referral activity

To promote effective, efficient patient and clinician relationship management in respect of our patient offering.

Become proficient in the use of PowerBI reports, identifying opportunities and risks through data, pro-actively managing these opportunities so they are realised in practice.

Provide regular updates to the Directors of the service to continue to evolve the service, and adapt where necessary.

Build robust relationships with the clinicians making us their provider of choice to maximise NHS service growth through excellent clinical outcomes and an unrivalled patient experience.

Work closely with the Private Service & Engagement Manager to support private growth, ensuring the strategy is operationalised.

Use tools and reporting provided to regularly review activity and revenue forecasting and tracking.

Support Consultant appointment capacity being fully utilised by working with the Senior Management Team (SMT) and attendance at key activity review meetings.

Work effectively with the Operational Director and SMT to identify new business opportunities and develop existing services to drive growth in line with the organisational business plan and corporate initiatives.

Ensure patients and key stakeholders contractual requirements are met and we are delivering a consistently outstanding service, conducive to growth. Consistently reviewing patient and service user feedback to improve.

Regular participate in the monthly OMF to ensure we evolve as a service, sharing best practice and adopting best practice for our OJV.

Use various tools to ensure each patient that chooses our service understands their options when it comes to private.

Provide effective leadership to line reports, and the wider team.

Participate in the on-call rota.

Develop in-depth knowledge of service and service offering.

Working closely with the clinicians and leadership team to deliver a streamlined service to patients, supporting the golden hour process.