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New Medical Systems Ltd

Healthcare Administrator

The closing date is 08 July 2025

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Job summary

We are looking for a new Healthcare Administrator to join our Suffolk team. This will be 40 hours over 5 days per week including weekends, on a rota basis.

Main duties of the job

As you'd guess from the title this role involves carrying out different administrative duties and its a varied role you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so were looking for someone who loves working in a fast-paced environment where every day is different.

About us

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here, we have been certified as a Great Place to Work for the second year running. The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2025.

Details

Date posted

24 June 2025

Pay scheme

Other

Salary

£26,250 a year FTE

Contract

Permanent

Working pattern

Full-time

Reference number

E0325-06-24-2025

Job locations

Newmedica Suffolk

Hadleigh Road

Ipswich

IP2 0EE


Newmedica (suffolk) Ltd

Kempson Way

Bury St. Edmunds

Suffolk

IP32 7AR


Newmarket Community Hospital

56 Exning Road

Newmarket

Suffolk

CB8 7JG


Job description

Job responsibilities

We need someone who is incredibly customer focussed and enjoys meeting and talking to people the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.

Job description

Job responsibilities

We need someone who is incredibly customer focussed and enjoys meeting and talking to people the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.

Person Specification

Qualifications

Essential

  • Educated to A level standard or equivalent.
  • GCSE Maths and English

Experience

Essential

  • Previous experience in a customer or patient facing role
  • Experience in a busy administrative role
  • A competent user of all Office 365 programmes
  • Tech savvy and comfortable working on new systems e.g. patient record systems
  • A good phone manner
  • An excellent grasp of the English language both verbally and in written format
  • A good team player happy to jump in and support others when required
Person Specification

Qualifications

Essential

  • Educated to A level standard or equivalent.
  • GCSE Maths and English

Experience

Essential

  • Previous experience in a customer or patient facing role
  • Experience in a busy administrative role
  • A competent user of all Office 365 programmes
  • Tech savvy and comfortable working on new systems e.g. patient record systems
  • A good phone manner
  • An excellent grasp of the English language both verbally and in written format
  • A good team player happy to jump in and support others when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

New Medical Systems Ltd

Address

Newmedica Suffolk

Hadleigh Road

Ipswich

IP2 0EE


Employer's website

https://www.newmedica.co.uk/ (Opens in a new tab)

Employer details

Employer name

New Medical Systems Ltd

Address

Newmedica Suffolk

Hadleigh Road

Ipswich

IP2 0EE


Employer's website

https://www.newmedica.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Administrator

Victoria Wager

Suffolk.HR@newmedica.co.uk

01473453463

Details

Date posted

24 June 2025

Pay scheme

Other

Salary

£26,250 a year FTE

Contract

Permanent

Working pattern

Full-time

Reference number

E0325-06-24-2025

Job locations

Newmedica Suffolk

Hadleigh Road

Ipswich

IP2 0EE


Newmedica (suffolk) Ltd

Kempson Way

Bury St. Edmunds

Suffolk

IP32 7AR


Newmarket Community Hospital

56 Exning Road

Newmarket

Suffolk

CB8 7JG


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