The Hamptons Hospital

Inpatient / Outpatient Bookers & Schedulers

This job is now closed

Job summary

Our Patient bookers and admin team will be working from Endeavour House opposite the main hospital site. The main duties of the bookers will be to manage availability and scheduling of patients for the hospital, handle service/ patient enquiries and self-pay quotes, and liaise closely with the clinical team, consultants, and external third parties to ensure the patient lists are scheduled and booked appropriately.

Main duties of the job

This role is an integral part of the patient journey and requires a lot of customer contact. Its critical that candidates have excellent customer service experience, polite and eager to assist patients and colleagues. As a patient booker you will need to be highly organised with the ability to multitask, work under pressure, and handle shifting priorities while maintaining attention to detail. They must be able to work well within the team, whilst able to use their own initiative to resolve problems and be able to effectively communicate information both orally and in writing.

About us

We are Peterborough's newest private Hospital providing Outpatient and Day Case Diagnostics and Treatment.We aim to support the health needs of both NHS and Privately funded patients across the local region.

Find out more at: www.thehamptonshospital.com

Date posted

17 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0321-23-0005

Job locations

John and Lucille Van Geest Place

Cygnet Road

Peterborough

PE7 8FD

Job description

Job responsibilities

KeyResponsibilities

Manage referrals and enquiries from GP surgeries, NHS, Insurers, and self-pay patients via electronic transfer, telephone, email and post in timely manner.

Input relevant data and registering patients onto the system.

To communicate and coordinate with clinical teams to ensure we book patients into services taking into consideration a patients needs, treatments required, and timeframes requested.

Liaising with the clinical team and bookings lead to manage the consultant, ward, outpatients availability and capacity within the hospital.

Contact and communicate to patients and third parties by phone, email, and letter.

Enquiry handling and estimate/ quoting for self-pay patients

Managing patient, referrer, and clinicians expectations, maintain exceptional customer service level answering or escalating all questions and enquiries in a timely manner as appropriate.

Liaising with consultants, and medical secretaries to manage patient lists and amend patient details/ bookings as required.

Ensure a high fill rate is achieved for each consultant / department to increase efficiency

To safely handle and use confidential information, understanding the processes of confidentiality within the hospital, and when communicating with third parties.

Work with wider admin teams to collate documents required for medical records or referrers for new and existing patients as required.

Assisting with collating information for reporting of KPIs (Key Performance Indicators)

Other ad hoc duties requested by the management team The above duties and responsibilities are not an exhaustive list and may be reviewed/ amended to meet the business needs.