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111 Health Advisor

Practice Plus Group

The closing date is 31 January 2025

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Job summary

Are you looking for an opportunity to make a difference in peoples life? As a valued member of our new NHS 111 Stockton team, you will be doing exactly that. Join us as Health Advisor, and assist our patients when they need you the most!

What you will get:

  • An hourly rate of £12.11 (during training and daytime shifts)and £15.58 (red zone weekend rate - subject to T&C's).
  • 33 days annual leave, increasing with service up to 36 days per year, including bank holidays.
  • Great job security and full support for ongoing career and salary progression into coaching, training and management roles.
  • Practice Plus Group wide range of benefits including company pension scheme, life assurance, retail discounts, and an employee assistance programme for you and your family.
  • Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.
  • Weekend shifts to help you juggle your other commitments.

This is a fantastic opportunity to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS 111 services in England.

We have extensive training courses and assessments to learn a state of the art-triage tool called NHS Pathways. You must attend every training day. This is followed by a further eight weeks support before you're signed off as a fully accredited Pathways Health Advisor.

Main duties of the job

As a Health Advisor, no day is the same. You will be fully trained on the NHS pathways system to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, youll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required. You will receive full support from your team and managers.

Some of your responsibilities will be:

  • Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs

Direct patients to the service suitable for their needs, using the NHS Pathways System

Capture patient information and refer them to the most appropriate service

Communicate effectively with your colleagues as well as your patients, adjusting your communication style to reassure the patient with empathy and understanding

About us

Working in NHS 111 offers you the opportunity to develop your skills and learn something new every day in an environment that never stands still, and where you truly get to make a difference every time.

For more information please email Mica on Mica.Adams@practiceplusgroup.com

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Date posted

18 December 2024

Pay scheme

Other

Salary

£12.11 to £15.58 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

E0314-7784

Job locations

Practice Plus Group

Prince's Wharf

Thornaby

Stockton-on-tees

Cleveland

TS17 6QY


Job description

Job responsibilities

NHS 111 Health Advisor

You will manage calls from patients and healthcare professionals with urgent and non urgent healthcare needs, using the Pathways System appropriately to direct the patient to the service suitable for their needs

You will use computer systems to capture patient information along with being expected to demonstrate self directed learning and practice

There will be a period of competency based training both initially and over the first 6 months of employment which you must complete in order to perform all the duties of the job to the required standard

What youll be doing

Receive requests for assistance, treatment or care to IUH NHS

111 call centre The requests may be from members of the public, healthcare practitioners or other professionals

Interact with Individuals using telecommunications You will answer the calls in an efficient and courteous manner using organisational standards and protocols This will involve triaging patient calls using the appropriate Pathways System

Communicate effectively in a healthcare environment with colleagues as well as callers to the IUH NHS 111 service You will need to adjust the way you communicate to fit their knowledge and deal with callers with empathy and understanding

You willaccurately record and check or amend details on the call logging computer system

Direct requests for assistance, care or treatment using protocols or guidelines by signposting patients/callers to the most appropriate care/service using the Directory of Services where appropriate, guided by Pathways This includes making judgements around what may or may not be significant changes in a patients condition This may involve recognition and appropriate response to emergency situations

Support the safeguarding of individuals following local protocols and standards Relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe

Contribute to the effectiveness of teams Work as part of a multidisciplinary team, actively contributing to service improvements where appropriate Assist new members of staff, which may alsorequire coaching duties Assist in general administrative and clerical duties Provide cover for sickness, bank holidays, and annual leave of other Health Advisors Work flexibly across sites as required bythe service

NOTE: This job description is not intended to be an exhaustive list of all duties, and responsibilities associated with the job. Other duties may be assigned.

Job description

Job responsibilities

NHS 111 Health Advisor

You will manage calls from patients and healthcare professionals with urgent and non urgent healthcare needs, using the Pathways System appropriately to direct the patient to the service suitable for their needs

You will use computer systems to capture patient information along with being expected to demonstrate self directed learning and practice

There will be a period of competency based training both initially and over the first 6 months of employment which you must complete in order to perform all the duties of the job to the required standard

What youll be doing

Receive requests for assistance, treatment or care to IUH NHS

111 call centre The requests may be from members of the public, healthcare practitioners or other professionals

Interact with Individuals using telecommunications You will answer the calls in an efficient and courteous manner using organisational standards and protocols This will involve triaging patient calls using the appropriate Pathways System

Communicate effectively in a healthcare environment with colleagues as well as callers to the IUH NHS 111 service You will need to adjust the way you communicate to fit their knowledge and deal with callers with empathy and understanding

You willaccurately record and check or amend details on the call logging computer system

Direct requests for assistance, care or treatment using protocols or guidelines by signposting patients/callers to the most appropriate care/service using the Directory of Services where appropriate, guided by Pathways This includes making judgements around what may or may not be significant changes in a patients condition This may involve recognition and appropriate response to emergency situations

Support the safeguarding of individuals following local protocols and standards Relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe

Contribute to the effectiveness of teams Work as part of a multidisciplinary team, actively contributing to service improvements where appropriate Assist new members of staff, which may alsorequire coaching duties Assist in general administrative and clerical duties Provide cover for sickness, bank holidays, and annual leave of other Health Advisors Work flexibly across sites as required bythe service

NOTE: This job description is not intended to be an exhaustive list of all duties, and responsibilities associated with the job. Other duties may be assigned.

Person Specification

Experience

Essential

  • Experience of working in at least one or more of the following:
  • Customer services
  • Health Sector
  • Contact Centres
  • Telephone Based Service
Person Specification

Experience

Essential

  • Experience of working in at least one or more of the following:
  • Customer services
  • Health Sector
  • Contact Centres
  • Telephone Based Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Practice Plus Group

Address

Practice Plus Group

Prince's Wharf

Thornaby

Stockton-on-tees

Cleveland

TS17 6QY


Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Employer details

Employer name

Practice Plus Group

Address

Practice Plus Group

Prince's Wharf

Thornaby

Stockton-on-tees

Cleveland

TS17 6QY


Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

For questions about the job, contact:

Recruiter

Mica Adams

mica.adams@practiceplusgroup.com

07811531508

Date posted

18 December 2024

Pay scheme

Other

Salary

£12.11 to £15.58 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

E0314-7784

Job locations

Practice Plus Group

Prince's Wharf

Thornaby

Stockton-on-tees

Cleveland

TS17 6QY


Supporting documents

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