Finance Systems Support Technician

Job summary

UNLOCK YOUR BEST WORK LIFE + make a difference for every patient   Are you looking for a new challenge in a support role? Do you have great interpersonal skills and are logical and systematic in your work processes? Practice Plus Group could have just the role for you; a multitude of backgrounds will be considered.   This is a hybrid role working between home and our Theale office.   Join us to work in partnership with the NHS, delivering scheduled treatments to private and NHS patients. Its a chance to be part of an agile and innovative healthcare company thats determined to help our partners introduce new ideas and new ways of working. And, an opportunity to pursue a rewarding career as a key member of a caring team.   To apply for the role click on the link below. If you have any questions contact rebecca.stevens@practiceplusgroup.com in our friendly resourcing team, or call 07753313395. We will contact all shortlisted candidate but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.

Main duties of the job

Key responsibilities will include but are not limited to:  

• Receive, log and triage support calls made to the Finance Systems Service Desk and provide first line response including, where possible, action to resolve the problem or escalation to second or third-line support. 

• Perform day to day maintenance and housekeeping of the companys finance systems including: 

• Dealing with purchase order related queries. 

• Assist in requirements gathering, documentation, testing and change control for system updates and new functionality

• Assist in the maintenance and development of reports

• Assist users in their use of enquiries and reports

• Assist in the delivery of training to users. 

About us

Essential requirements:

• Advanced Microsoft Office skills, particularly in Outlook, Excel, Word and PowerPoint
• Analytical and problem-solving skills.
• Good interpersonal and communication skills.
• Good written communication skills. 
• Calm and professional demeanour. 
• Logical and systematic in work processes. 
• Ability to work under own initiative and as part of a team. 
• Requires minimal supervision and works on own initiative.

• Experience of IT change control methodologies  
• Experience of programming languag
• Experience of using Unit4 Business World (Agresso), Vena, Microsoft Power BI, or ManageEngine. 
• Evidence of continuing professional development. 
• Experience of delivering training and production of training documentation.