Service User Engagement Lead

Job summary

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

This is an opportunity you dont want to miss. At Practice Plus Group we put peoples wellbeing first. Our Health in Justice service line is now expanding into non-Custodial healthcare, a person-centred approach delivered via a solid and consolidated infrastructure aimed to assess individuals mental health and neurodiversity requirements, to redirect them to the most appropriate channel. We have an exciting opportunity for a Service User Engagement Lead to join our team in South Yorkshire.

Hours Monday - Friday: core office hours

Salary This position is full time and you will receive a salary of £33,854 to £38,444 depending on experience.

Candidates are required to have a Legal right to work in the UK due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Main duties of the job

As a Service User Engagement Lead, your responsibilities will vary. You will:  

• Manage paid staff and volunteers all whom have lived experience of the criminal justice system
• Develop and deliver peer mentor training to prospective volunteers 
• Ensure Service User Engagement is embedded into all aspects of service delivery
• Work alongside senior leadership teams to ensure that lived experience remains integral to the service we offer 
• Report to the Regional Service User Engagement Lead 

How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

About us

Practice Plus Group are the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. We aim to deliver a truly integrated model that will guide all groups involved in the judicial pathway to provide a more meaningful experience to the individuals involved.

Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:

• we treat patients as they would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

Qualifications and skills required:

• Proven experience in designing, delivering, and evaluating training programs.
• Skilled in the coordination, supervision, and management of volunteers and paid staff.
• Strong administrative and IT capabilities, with proficiency in relevant software and systems.
• Strong report-writing and documentation skills, with attention to detail and clarity.
• Comprehensive understanding of safeguarding practices and risk management procedures.

Our person-centred model is focused on providing meaningful pathways to anyone faced with criminal charges, as well as understanding what triggers and socio-economic circumstances might lead to people offending. We will treat individuals more holistically, focusing on the person and early intervention strategies to reduce risks and improve outcomes.