Job summary
Were seeking a proactive Out of Hours (OOH) Coordinator to join our team in Putney on a bank (zero-hours) basis. As the key link for all members of staff, youll ensure the smooth running of our OOH service through effective management, escalation, and clear documentation. Youll act as the central point of contact on site, providing guidance, direction, and support to ensure every shift operates safely and efficiently.
This is a hands-on role where your communication, leadership, and problem-solving skills will be vital. Working in a fast-paced, often challenging environment, youll coordinate service delivery, manage priorities, and maintain a professional, calm approach under pressure. Your contribution will directly support our aim to deliver high-quality, responsive patient care. Shifts Monday - Friday will be 5.5 hours, weekend shifts will be 8 hours.
Main duties of the job
- Proactively manage triage calls and home visits to meet DX Code targets.
- Oversee the service, directing workload and supporting staff.
- Despatch patient calls within Practice Plus Group performance standards.
- Monitor call volumes, staffing levels, and manage pressure points.
- Complete and communicate detailed handovers between shifts.
- Log and escalate issues, breakdowns, and absences appropriately.
- Ensure manual calls and comfort calling are completed to policy standards.
- Apply knowledge of escalation, DR, and fire procedures when required.
- Supervise Coordinator Assistants to ensure shift support.
About us
Education: GCSEs in English and Maths (Grade C/4+).
Experience: Administration background and experience coordinating or supporting a team.
Skills: Excellent communication, organisation, and IT skills. Calm under pressure, reliable, proactive, and customer-focused.
Other: Flexible approach, strong team ethic, and commitment to attend mandatory training.
Job description
Job responsibilities
Were seeking a proactive Out of Hours (OOH) Coordinator to join our team in Putney on a bank (zero-hours) basis. As the key link for all members of staff, youll ensure the smooth running of our OOH service through effective management, escalation, and clear documentation. Youll act as the central point of contact on site, providing guidance, direction, and support to ensure every shift operates safely and efficiently.
This is a hands-on role where your communication, leadership, and problem-solving skills will be vital. Working in a fast-paced, often challenging environment, youll coordinate service delivery, manage priorities, and maintain a professional, calm approach under pressure. Your contribution will directly support our aim to deliver high-quality, responsive patient care. Shifts Monday - Friday will be 5.5 hours, weekend shifts will be 8 hours.
Job description
Job responsibilities
Were seeking a proactive Out of Hours (OOH) Coordinator to join our team in Putney on a bank (zero-hours) basis. As the key link for all members of staff, youll ensure the smooth running of our OOH service through effective management, escalation, and clear documentation. Youll act as the central point of contact on site, providing guidance, direction, and support to ensure every shift operates safely and efficiently.
This is a hands-on role where your communication, leadership, and problem-solving skills will be vital. Working in a fast-paced, often challenging environment, youll coordinate service delivery, manage priorities, and maintain a professional, calm approach under pressure. Your contribution will directly support our aim to deliver high-quality, responsive patient care. Shifts Monday - Friday will be 5.5 hours, weekend shifts will be 8 hours.
Person Specification
Qualifications
Essential
- For more information please contact us directly
Desirable
- For more information please contact us directly
Experience
Essential
- For more information please contact us directly
Desirable
- For more information please contact us directly
Additional Criteria
Essential
- For more information please contact us directly
Desirable
- For more information please contact us directly
Person Specification
Qualifications
Essential
- For more information please contact us directly
Desirable
- For more information please contact us directly
Experience
Essential
- For more information please contact us directly
Desirable
- For more information please contact us directly
Additional Criteria
Essential
- For more information please contact us directly
Desirable
- For more information please contact us directly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
