Patient Pathway Co-ordinator

Job summary

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

  We are looking for a Patient Pathway Coordinator to join our energetic and enthusiastic administration team.   From ear, nose and throat treatments, to foot and ankle surgery, here at Practice Plus Group, the secondary care we provide is second to none. The consistently high CQC ratings our hospitals and surgical centres receive bear testimony to that. And our success is all down to the care, skill and commitment shown by our teams across the UK. Join us to work in partnership with the NHS, delivering scheduled treatments to private and NHS patients. Its a chance to be part of an agile and innovative healthcare company thats determined to help our partners introduce new ideas and new ways of working. And its an opportunity to pursue a rewarding career as a key member of a caring team.   This is a full-time permanent position  Working Monday to Friday, from either 7:30-15:30 or 9.30am - 5.30pm Some flexibility to cover sickness and annual leave  

Main duties of the job

Our administration and customer service hubs are organised by specialties which include Orthopaedics, Gynaecology, ENT and Ophthalmology.  Each team is responsible for all appointment bookings, from the first Outpatient visit, to surgery and post-operative reviews and includes liaison with referrers and external providers of diagnostic services.  As an integral part of the hospital, you will have a high level of patient contact over the telephone and in reception areas. Our focus at all times is on ensuring that our patients receive high quality service and treatment quickly, in clean and comfortable surroundings.    What you can expect in return

• Increased annual leave with years of service 
• 8am-6pm shifts split across 5 days (Monday-Saturday).  
• An extensive range of wellbeing and lifestyle benefits
• The support you need to grow in your role and continue your professional development

About us

You will be an experienced administrator with

• Strong organisational and customer service skills 
• Experience working within a similar environment would be an advantage  
• A sincere desire to be part of a team that takes great pride in helping patients

If you have any questions, contact Kerry.Mills@practiceplusgroup.com We will contact all shortlisted candidate but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.   Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

  We are looking for a Patient Pathway Coordinator to join our energetic and enthusiastic administration team.   From ear, nose and throat treatments, to foot and ankle surgery, here at Practice Plus Group, the secondary care we provide is second to none. The consistently high CQC ratings our hospitals and surgical centres receive bear testimony to that. And our success is all down to the care, skill and commitment shown by our teams across the UK. Join us to work in partnership with the NHS, delivering scheduled treatments to private and NHS patients. Its a chance to be part of an agile and innovative healthcare company thats determined to help our partners introduce new ideas and new ways of working. And its an opportunity to pursue a rewarding career as a key member of a caring team.   This is a full-time permanent position  Working Monday to Friday, from either 7:30-15:30 or 9.30am - 5.30pm Some flexibility to cover sickness and annual leave  

Person Specification

Qualifications

Essential

• Please see attached job spec

Desirable

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Experience

Essential

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Desirable

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Additional Criteria

Essential

• Please see attached job spec

Desirable

• Please see attached job spec