Bank Coordinator

Job summary

  As a Bank Coordinator at our OOH service, youll be a single point of contact and liaison for all members of this multidisciplinary team, as well as other internal and external services. Youll provide coordination and support to ensure the smooth running of shifts and respond swiftly and efficiently if theres any breakdown in the service. This could include making comfort/safety calls to patients when required.   Our Warwickshire office is an OOH service between the hours of 6:30 pm - 8am. The majority of shifts available will be at the evenings and weekends. Our bank positions can offer you the flexibility to choose your own hours in line with our busiest periods and around your other commitments. Pay Rates -  Bank Coordinator

Weekday 0800-2359       £ 13.25 Weekday 0000-0759       £ 17.81 Weekend 0800-2359       £ 15.80 Weekend 0000-0759       £ 18.83

Main duties of the job

• Pro active management of call volumes within the triage pool and home visits to ensure, where possible we are meeting our DXCode targets with oversight of the bases
• Ensure when necessary we are implementing streaming to base, triage blitz, moving GPs and escalation as necessary Reporting on breaches, providing reasons within the Coord Log
• Oversight of the whole service, providing direction/distribution of workload and support
• Despatch patient calls within Practice Plus Group performance standards
• Manage shifts appropriately by analysing and identifying pressure points using call volume and staffing levels
• All cases should be processed and completed during shift, ensuring a thorough detailed handover for next session
• Ensure that manual calls have been processed and completed in line with policy
• Complete the Coordinators log reporting any problems, escalation, concerns or absence/lateness on shift
• Ensure all computer queries or breakdowns are logged and addressed
• To manage and direct the Coordinator assistants to provide adequate support for the shift
• Ensure comfort calling is actioned in accordance with our policies, keep up to date with new policies and procedures

About us

• Previous Administration or Coordination experience
• Experience in working with a broad range of staffing as a team
• Good all round education i.e. educated to GCSE English and Math Grade C or higher
• Excellent communication skills, both written and verbal 
• Ability to work well under pressure
• Experience within healthcare sector is desirable

If you would like to talk to our friendly recruiters for further information, or for a full, comprehensive Job Description, please contact George Robinson - George.Robinson@practiceplusgroup.com.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.