Bank Administrator/Receptionist

Job summary

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

Are you an organised and people-focused professional looking to make a real difference in a healthcare setting? Were looking for an administrator/receptionist to join our Bank team at Practice Plus Group MSK (Musculoskeletal), Buckinghamshire.

In this flexible, bank-based role, you'll play a vital part in supporting the delivery of Physiotherapy and diagnostic imaging services, within a fast-paced, patient-centred environment, working alongside a friendly and diverse team of clinicians and administrators

Were seeking someone who is calm under pressure, enjoys teamwork, and can confidently use their initiative while following established procedures.

Main duties of the job

Your responsibilities will include:

• Processing patient referrals and accurately capturing clinical and demographic data
• Managing and forwarding diagnostic and discharge reports to referrers and patients
• Answering and directing patient and customer queries professionally and promptly
• Supporting appointment scheduling and assisting with accurate data entry
• Providing a professional and friendly reception service when required
• Maintaining confidentiality and integrity when handling sensitive patient information

As a key part of your duties, youll help ensure a smooth and efficient clinical process.

About us

Were looking for a proactive and customer-focused administrator/receptionist who has:

• Strong administrative and data entry skills with good keyboard speed and accuracy
• Previous experience in a customer service or telephone-based role
• Excellent verbal and written communication skills
• Ability to prioritise and multitask effectively in a busy environment
• A warm, approachable, and professional manner
• Willingness to learn and work flexibly as part of a team
• Experience working in a healthcare setting or familiarity with medical terminology - desirable (but not essential)

What you can expect in return;

• A competitive rate of £12.21 per hour
• Working within a friendly and supportive team

If you have any questions, contact sarah.melder@practiceplusgroup.com Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed.   Applicants must have the right to work in the UK.

Job description

Job responsibilities

For more information, please request a copy of the full job description from sarah.melder@practiceplusgroup.com

Person Specification

Qualifications

Essential

• Proactive and customer-focused administrator/receptionist
• Strong administrative and data entry skills with good keyboard speed and accuracy
• Previous experience in a customer service or telephone-based role
• Excellent verbal and written communication skills
• Ability to prioritise and multitask effectively in a busy environment
• A warm, approachable, and professional manner
• Willingness to learn and work flexibly as part of a team

Desirable

• Experience working in a healthcare setting or familiarity with medical terminology - desirable (but not essential)