Patient Pathway Coordinator

Job summary

UNLOCK YOUR BEST WORK LIFE + make a difference for every patient   Are you an experienced Administrator with a customer focused approach? Then we could have just the role for you. We have an exciting opportunity to join our professional and welcoming team.  

Working as a member of the administration team to provide a comprehensive administration role to the Unit, ensuring that all patients are dealt with in a professional and courteous manner, which endorses the patient centred approach of the team.

Assist in the clerical function of the Unit. Work proactively to ensure that Outpatient clinics and Theatre lists are filled to capacity at all times and report any shortfalls and of any difficulties experienced with the booking of patients and the capacity available to the Booking Lead & Patient Referral Manager.

Working 37.5 hour a week. You will work 8 hour shifts between Monday - Friday 9am - 17.00pm or 10.00am-18.00pm, we work on a rota system so shifts will vary week on week.

Any weekend shifts will be deemed unsociable hours and there will have an increase in the hourly rate should you work them.   To see what its like working for the Practice Plus Group, please see the video of testimonials below  

Main duties of the job

As a Patient Pathway Coordinator at Practice Plus Group Shepton Mallet you will provide a comprehensive Admin service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team. fun and rewarding. 

To answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments. To distribute calls and messages.

Provide advice in all matters relating to patients appointments, both by telephone and face to face.

To contact patients on internal waiting lists to offer earlier appointments.

To process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives.

To book theatre and outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists.

To be responsible for requesting transport via the reception team

To use the computer system to record patient information including cancellations, DNAs and patients attendance to outpatients or for theatres.

To coordinate booking of Outpatient clinics

To be flexible to work to shift patterns this will include evenings and weekend working hours.

To understand and become fully conversant with the Practice Plus Group competency model and its application.

To help meet our national RTT waiting times within the referral process

Maximise Theatre and OPD capacity

About us

You will be experienced in dealing with the public, both in person and over the phone, with excellent communication and interpersonal skills as well as the ability to manage difficult situations in a calm manner.

Your previous experience of working in a reception role in a healthcare or service sector will be invaluable but just as important is your ability to work as part of a multidisciplinary team, work flexibly and prioritise your own workload when under pressure.

You will have:

• Excellent communication and interpersonal skills
• The ability to stay calm in difficult circumstances. 
• Comfortable working using your initiative, follow instructions and prioritise a busy workload
• Strong communication skills (Written and Phone)
• Substantial reception experience in Healthcare or service sector

What you can expect in return

• An extensive range of wellbeing and lifestyle benefits
• The support you need to grow in your role and continue your professional development
• 25 days annual leave that increases with service plus bank holidays

If you have any questions, contact Dale.Leer@practiceplusgroup.com or Call 07971030100   Applicants must have the right to work in the UK

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE + make a difference for every patient   Are you an experienced Administrator with a customer focused approach? Then we could have just the role for you. We have an exciting opportunity to join our professional and welcoming team.  

Working as a member of the administration team to provide a comprehensive administration role to the Unit, ensuring that all patients are dealt with in a professional and courteous manner, which endorses the patient centred approach of the team.

Assist in the clerical function of the Unit. Work proactively to ensure that Outpatient clinics and Theatre lists are filled to capacity at all times and report any shortfalls and of any difficulties experienced with the booking of patients and the capacity available to the Booking Lead & Patient Referral Manager.

Working 37.5 hour a week. You will work 8 hour shifts between Monday - Friday 9am - 17.00pm or 10.00am-18.00pm, we work on a rota system so shifts will vary week on week.

Any weekend shifts will be deemed unsociable hours and there will have an increase in the hourly rate should you work them.   To see what its like working for the Practice Plus Group, please see the video of testimonials below  

Person Specification

Qualifications

Essential

• Admin/reception exp is essental

Desirable

• Admin/reception exp is essental

Experience

Essential

• Admin/reception exp is essental

Desirable

• Admin/reception exp is essental

Additional Criteria

Essential

• Admin/reception exp is essental

Desirable

• Admin/reception exp is essental