Operations Lead - CAS

Job summary

Are you an experienced supervisor looking for their next step?  Practice Plus Group are in search for astute Operations Lead to join their busy Clinical Assessment Service (CAS) in South West London. You will be supervising the operations based in South West London CAS including the supervision of the co-ordinators and operational assistants. You will support the Operations and Service Delivery Managers by ensuring the highest quality of service delivery for PPG patients, whilst maximising resource utilisation.. Alongside this you will ensure all sections of the service being supervised are CQC compliant.   You will be actively monitoring, evaluating and reporting on service performance ensuring the business needs and National Quality Requirement (NQRs) are met. In tandem with the above you will be monitoring and evaluating the performance of staff by means of regular appraisals, audits, training and development activities necessary to provide a quality service.  This is a full time role consisting of 37.5 hours per week based in our Putney office. 50% of your weekly hours will be during evenings, weekends and bank holidays. This advert may be closed early due to high levels of applications.

Main duties of the job

Responsible for recruitment, selection and induction including review of new Co-ordinators and Co-ordinator Assistants staff, including their ongoing training   Line manage co-ordinators and co-ordinator assistants, in conjunction with PPGs Human Resources Manager. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota and HR dashboard where necessary   Ensuring operational staff fully understand the importance of their role in ensuring effective, efficient, caring and positive delivery of service to the patients   To ensure National Quality Requirements are met in a cost-effective manner without compromise to quality   To take ownership, review and action as appropriate the Assessment Pool performance and shift reports   To be responsible for updating Adastra and communicate as appropriate with OOH staff, Operations Manager and Service Delivery Manager of any changes regarding practice.   To ensure all updates internal and external to the service which are applicable to the OOH team and effectively communicated with team.   To complete all breach reporting and provide weekly summaries to the London management team including plans on continuous improvement   Carrying out monthly, quarterly and annual appraisals, specific staff role and policy audits on all staff being line managed   Maintaining communication links between different Operational staff, managers, SDM and Medical Lead 

About us

Excellent communication and IT skills   High Level of people management skills   Compassionate with ability to interact well with team members, patients and healthcare professionals   Work effectively and accurately using Word, Excel and PowerPoint.   Have an understanding of the confidential nature of the work   Ability to work to deadlines and prioritise work load   Handle difficult situations in a calm, effective and professional manner   Appropriate use of Microsoft Outlook and NHS Net email accounts to communicate both internally and externally.   Ability to work effectively alone and as a member of a team